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Petal & Pup

Petal & Pup (page 5 of 26)

4.2 from 629 reviews · View Statistics
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Carly
Carly South East Queensland, QLD

Returns help beyond measure

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Fiona was so incredibly understanding an amazing to deal with via email. I had just been made redundant and health issues and learned my gift voucher had expired. I sent an email requesting could they please help me and they were beyond helpful instantly even responding over the Easter break on a public holiday. I love petal and pup and I love them even more now knowing I’m not just a number and that my business with them is valued. Thank you so much.

Petal & Pup
Petal and PupPetal & Pup
Mona S
Mona SMetropolitan Adelaide, SA

Amazing customer service, you won't find it better anywhere else!

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Fiona was so lovely and helpful throughout the whole process, she helped me with a return for some dresses that I didn't know right sizing due to being pregnant. I wore the cutest dress for my baby shower from Petal & Pup, I had so many compliments on my beautiful dress. Thank you

Petal & Pup
Petal and PupPetal & Pup

Amazingly fabulous!

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Highly recommend! Amazing service Very fast delivery in 2 days. Size is perfect, fits to size, very satisfied thank you

Petal & Pup
Petal and PupPetal & Pup

Hi Sarah, thanks so much for your lovely review, we are very appreciative of this. We hope this encouraged you to shop with us again in the future. Have a lovely day Sarah, love from P&P xx

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Sarah
SarahSydney, NSW

Amazing Customer service and a great dress

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I would highly recommend Petaland Pup, customer service is amazing and the dress i brought is lovely, fits true to size and fabric is great! Will definately shop there again.

Petal & Pup
Petal and PupPetal & Pup

Hi Sarah, thank you for your review, this means the world to us. We are so honoured to hear our Customer experience team were able to provide you with 5 star service, and that the garment was perfect for you. Have a lovely day, with love, P&P xx

Kathryn
KathrynGreater Melbourne (Inner), VIC

Customer Service was fab :)

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I love the dress I brought from Petal and Pup and will be a return customer. I was really pleased with their customer service and the support provided for returns/exchanges.

Petal & Pup
Petal and PupPetal & Pup
Gabby C.
Gabby C.Southwest, VIC

Customer service alone will have me as a return customer

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Fiona was absolutely wonderful to deal with and help me calm my nerves about my order arriving in time. I haven't yet received the items so I can't comment on quality but the customer service alone put confidence in the company.

Petal & Pup
Petal and PupPetal & Pup
Madee
Madee
  • 2 reviews

Best company!

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Best experience I have had with a clothing company.

Returned an item with no issues (too small).

Fiona was so lovely to deal with and so helpful. Thank you again!

Not only is service amazing... but the clothes are beautiful!

Petal & Pup
Petal and PupPetal & Pup

Customer service

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Just wanted to say that the customer service that is provided is 10/10. Online shopping is easy but when you have questions it makes the experience a little more daunting. I was so impressed with how fast my emails were responded to. Also my order arrived exceptionally fast and I’m in little old Tassie. Very impressed and highly recommend. Good work girls. Xo

Petal & Pup
Petal and PupPetal & Pup
Celeste H.
Celeste H.Richmond-Tweed, NSW
  • 2 reviews

Don’t Shop Here! Clothes lack quality!

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I was a loyal customer of petal pup but found the quality of the clothing slowly deteriorating. Over time the clothes quickly fell apart and when I received a faulty dress, customer service were unresponsive. The last faulty item I sent back was supposedly refused and returned to me, but I didn’t receive it in the mail and petal and pup did not offer tracking details. They now cancel all my orders and seemingly blocked me from shopping there (not that I want to anymore) The thing is, the photos and super skinny models can make their clothes look ok on the website but when you receive them they are cheaply made and flimsy. I don’t recommend shopping here.

Petal & Pup
Petal and PupPetal & Pup
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Samantha H.
Samantha H.Sydney, NSW

Amazing Customer Service and Products

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You have a customer for life and I’m always recommending your company not only for the quality of products but service!

Petal & Pup
Petal and PupPetal & Pup
Fiona B
Fiona BGreater Melbourne (Inner), VIC

Petal and pup customer service

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I recently purchased over $500 worth of items and silly me not reading the returns policy I thought I was able to get a refund. Unfortunately this was not apart of their return policy. The items I purchased were all a 6 or Xs. I explained to Sophie from customer service that I didn’t fit into anything (I normally float between a 4 and a 6. Sophie replied so quickly and I was so impressed with her response, concluding that she would be able to Offer me a refund in this case. I was so impressed with the customer service I received and I would recommend petal and pup to all my family and friends!!

Petal & Pup
Petal and PupPetal & Pup
Rach
Rach Sydney, NSW

Sizing varies so much between items and you have to pay for every return.

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I find the sizing to be all over the place. Ordered two dresses that were size 10 and one is very oversized. It stings to have to pay $10 for a return every time. I know lots of people who refuse to shop here for that reason.
I had to pay to return items before due to them not being great quality and now paying to return items again due to sizing issues.
Also they don’t offer refunds which means you can get it to an endless cycle or paying and returning and end up spending heaps on returns!
I also find the quality very mediocre for the price.

Petal & Pup
Petal and PupPetal & Pup
Customer
CustomerPerth, WA
  • Verified

Airleigh Dress

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Very poor quality dress, completely see-through. I paid $68.90 including shipping and the returns policy states I would need to pay a return fee. For the price I paid I expected good quality material. I won't be shopping with this brand again.

Petal & Pup
Petal and PupPetal & Pup

Great Customer Care

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Recently needed to return and item and I couldn't be happier with the prompt response and assistance provided by Sophie - it made all the difference!

Petal & Pup
Petal and PupPetal & Pup

Hi Bec, thank you for your lovely review, we are so appreciative. We think Sophie is a great asset to the team and to hear she has accommodated to you is wonderful news, we will be sure to pas this on. Have a lovely day, with love, P&P xx

Fantastic customer service

published

I was very impressed with the customer service that I received when returning an item. The team was efficient, super helpful and accommodating. Nothing was a drama and would definitely shop there again

Petal & Pup
Petal and PupPetal & Pup

Hi Caroline, thank you for taking the time to leave a review, we cannot be more appreciative. We are so honoured to hear the team have provided you with the service we wish for all customers to experience. Have a wonderful day, with love, P&P xx

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Shahn
ShahnSouth East Queensland, QLD

Amazing Company

published

I adore this boutique, it’s literally my go to! For everything!!! I love the fit and how easy it is to return a product!

Petal & Pup
Petal and PupPetal & Pup

Hi Shahn, thank you for your review, we truly appreciate this. We hope your experience with us has encouraged you to shop again in the future as we look forward to serving you again. Have a lovely day, from P&P xx

Natasha
Natasha
  • 2 reviews

Excellent quick customer service response

published

Accidentally ordered the wrong size.
Only realised once confirmation email came through.
Emailed customer support immediately. First thing the next morning had an email saying they could cancel the wrong item before it was shipped and give me a refund. Also got free shipping.
More then happy with the quick and super helpful response to my own error.

Petal & Pup
Petal and PupPetal & Pup
Melissa Honeyman
Melissa HoneymanSydney, NSW

I am appalled at this company

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I have tried to return several items and had to pay $15 to return each of those items separately. I still haven't received a response in relation to where my refund or credit note is at and I have sent 5 emails to this company so far. The material is so cheap and the quality is poor for their clothing.

Petal & Pup
Petal and PupPetal & Pup
Addi
AddiSouth East Queensland, QLD

CUSTOMER SERVICE

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i had wrote a review about the return charges, Petal & Pup sorted this out privately and am really pleased with there service. :)

Petal & Pup
Petal and PupPetal & Pup
Taylah
TaylahHunter Region, NSW

Super cheap material

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Completely unsatisfied with the three dresses I recently brought from petal and pup.
The delivery was fast which is unusual for my remote town but I was severely let down by the quality of the clothes. I will be returning all. For $100 a dress i was expecting better material. The white dress I brought is completely see through. Very disappointed and I will not be a returning customer nor will I recommend this site to others.

Taylah
Taylah

*not as advertised!!!

Petal & Pup
Petal and PupPetal & Pup
Monique
MoniqueKimberley, WA

Excellent customer service!

published

I've shopped with Petal and Pup quite a few times before, many times successfully but unfortunately occasionally I have gotten my sizing wrong. In these instances I have always found the customer service team have gone above and beyond to help out with returns - they have always been super prompt with responses to emails and like to make sure you're 100% happy with your product - really takes the stress out of online shopping. Definitely a boutique I recommend to my friends! Thanks Petal & Pup team for your always friendly and helpful customer service :)

Petal & Pup
Petal and PupPetal & Pup
Happy customer
Happy customer Sydney, NSW

Fabulously fast delivery and response to emails.

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I am so impressed with this company. I received my items only one day after my orders and also received very friendly and professional responses to my emails and unusual requests. Petal and Pup were so accommodating and generous in their offer to help me. I think their clothing is gorgeous and of great quality. I would recommend this lovely Aussie company to all. Well done and thank you.

Petal & Pup
Petal and PupPetal & Pup
Emma S.
Emma S.Sydney, NSW

Sizing too large

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I usually love petal and pup and have ordered quite a few things off them, their customer service and delivery is super fast. But lately I have ordered two Dresses in a size 6 and they have come too large. Size 6 always fits me well and two dresses I’ve order from them in the past fit great. But I’ve been super disappointed with the last two I’ve ordered. They have fit me like a size 10.

Petal & Pup
Petal and PupPetal & Pup

Love this boutique

published

Beautiful boutique that is constantly bringing out new arrivals and up to date with fashion patterns, extremely efficient and professional customer service team.

Petal & Pup
Petal and PupPetal & Pup

Hi Ella, thank you for your review, we appreciate this SO much. We hope that our up to date fashion patterns are able to encourage you to shop with us again, as we look forward to serving you in the future. Have a wonderful day, P&P xx

Vanessa
VanessaMetropolitan Adelaide, SA

Great customer service

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After ordering an item and it being to big, the team at petal and pup were so helpful! They answered all my emails promptly and helped with getting my store credit as quickly as they could. A big shout out to Sophie who was so polite and lovely in her replies! So glad I found this clothing site and can't wait to make future purchases xx

Petal & Pup
Petal and PupPetal & Pup
Page 5 of 26

Questions & Answers

Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B
Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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