Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
I ordered the 'napier skirt' in white, the skirt is completely different to what it looks like online, when I received it the seams were coming un-done and looked like an unfinished job. I would not recommend shopping here, completely overpriced for extremely disappointing quality. I didn't send it back, as they don't offer refunds which is also entirely ridiculous. Do not waste your money here.
Outstanding customer service and product during unprecedented times
I want to say a big thank you to everyone at petal and pup. It has been the first time I have online shopped and I have found the whole experience fantastic. From ordering, to contact with customer service, everyone has been exceptional and a pleasure to deal with (even during trying and unprecedented times!) And to buy 6 dresses and only have one dress not fit, I think that is pretty good! Thank you all and I will be shopping with you again.
Love this website
Love this website. Clothing is high quality, amazing variety, delivered in a few days and their customer service is great. Will be shopping with P&P for many years to come.
Fastest delivery ever!
So lucky that Petal & Pup are based here in Brisbane. Ordered my dress at 7.30pm last night and got it today at 2.25pm( the next day.) Never had anything ( clothing ) delivered so fast before!! Super impressed!! Just ordered another dress, hope to get it tomorrow! Can't wait! Petal & Pup, my new favourite store!!
Love this website.
Great range of clothes and everytime I purchase from here, I'm never disappointed. Customer service is also excellent - a special shoutout to Sophie for helping me out redeeming the voucher.
So happy I found a new online store!
I found this store by accident and ordered 6 items - and received them all the next day! The quality is excellent and customer service were very helpful when I asked a basic question before ordering... Thanks guys :)
Great Customer Service
Wonderful service, super fast postage, and great variety and range in the clothing styles on the site. Photos are very detailed so you know what you’ll be getting. Have also sent items back on the later side of their return policy (hard to get out in isolation) but they’ve always accepted.
Amazing customer service!nLaura was polite, professional and made the process easy! Thank you
I needed a go to knit jumper for my wardrobe this winter and the product was precisely what I wanted and beautifully made!! Easy to get the right size for me too!
Exceptional service - goods arrive within days. Dresses are fantastic quality. As an executive staff member I am always being asked where I shop. First class customer service - nothing is ever a bother.
Blown away / Incredible / Speechless
I placed an order with Petal & Pup on Monday the 25th of May at around 9pmish, the shipping was free express and normally when I shop with other companies, even express takes a few days. So I was completely unprepared for my order to arrive less than 24 HOURS after I ordered. I was honestly blown away!!!!
I then opened up the packaging and let me tell you I haven’t seen a company so carefully package their items before in my life!! All neatly folded, in item bags that fit the clothes perfectly all with the item tags showing at the back! You c...ould clearly tell effort and care had gone into packaging these tops. And the sweet little packed by note just was the icing on top! Now the quality.... stunning. You can tell quality effort and materials where used. 100% got what i paid for!! I am in the middle of really stressful University exams and I wanted to treat myself and Petal & Pup just really blew me away.
Petal & Pup - Perfect! The 3 P's
I have always found the support and ease of shopping online an enjoyable experience with P&P. However more recently I identified that a gift card that I had was expired. I contacted P&P and the team were so amazing and helpful, especially Bella who was kind enough not only to honor my voucher but to extend by 6 months allowing me the time to still use as needed.
Thank you P&P team - 'Perfect' support 'Perfect' team response 'Perfect' shopping experience!!!
I look forward to jumping online and stocking up on some nice winter wears!.
- Verified customer
Always a great experience!
Petal and pup are one of my favorite clothing brands! They offer detailed, accurate images and extensive product information on their web site, amazing customer service and exceptionally fast delivery. I’m talking two days fast! I would highly recommend shopping with them :)
A fantastic online company
I love Petal & Pup, such a great online store. Very easy to purchase clothes. Their clothes fit perfectly and are usually delivered the following day of ordering. I have bought so many dresses for my girls and only two dresses failed to deliver on what was advertised. They fitted perfectly but the colors were different to what they looked online. They are a great company.
I ordered a dress for my daughter this morning and it arrived this afternoon! Amazing fast service. I would definitely recommend Petal and Pup as I have always been happy with the quality of the clothes.
So many compliments!
Hi - I ordered some dresses from buoy earlier this year. I wore one (long sleeves) to work for the first time today and I have never had so many comments and compliments on an outfit in my life! (Can't remember the style name but it looks similar to the Mackie bit red/burgundy in colour. It fits beautifully and flows really nicely. Just wanted to say thanks for creating such lovely flattering pieces. :-)
Customer Service, delivery and products all first class!
The quality of the clothing items are amazing and great value for money. Highly recommend.
The delivery time in the current climate was also fantastic - ordered on a Thursday evening (late) and received all items the Monday morning.
Great bump-friendly range and excellent customer service
I love Petal & Pup's bump-friendly range! The dresses I ordered came so quickly and they fit perfectly.
I had an issue with my discount code not working at the checkout but thankfully their customer service team helped me out with a new one and were very friendly. Will definitely buy from here again!
My go too!
I ordered a heap of clothes at the start of the year, I couldn’t fault one piece. The quality and everything is exactly as it looked online. Petal & Pup is my go to now, I have another package that’s just come in the mail. Clothes can get expensive but at the end of the day you get what you pay for! The service is awesome too, I couldn’t believe how fast my order came without even extra cost! Thank you.
I inadvertently let my gift card expire & asked if it was at all possible to still use it. The wonderful staff said yes & have allowed another 6 months which was fantastic. I have bought quite a few items from here & love them all....thankyou! :)
- Verified customer
Great customer service and quality outfits!
I had ordered from Petal & Pup for the first time this year after seeing an ad on Instagram. I was initially sceptical of the quality since I found them on IG but decided to give it a go anyway since they stock such beautiful clothes. I was positively surprised by the quality of clothing when I got them. More importantly, Petal & Pup has the best customer service I’ve ever experienced. As a buyer outside of Australia, great customer service is especially important to me. Bella, who handled my query, was extremely helpful and actively followed up without prompting. Anyone who has ever had to deal with an online shop’s CS would know this is super rare.
Questions & Answers
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Petal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
Petal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
Petal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at firstname.lastname@example.org and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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