Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Awesome service, quick replies to queries, quick posting
Beautiful clothes and awesome service. I had contacted Petal and Pup with a query and everything sorted immediately , quick replies and full customer satisfaction. Very happy with the service and speed, including quick postage. One item had a flaw/fault, easy to print out new label without drama and return for a refund.
Best customer service ever
Honestly the best customer service I have ever experienced and the nicest staff. Alot of beautiful clothes available and if not, there is the option to be notified once item is back in stock. Definitely recommend for anyone shopping online to visit Petal & Pup!! Also made it very easy to return items that were not suitable.
Wonderful shopping experience
Petal and pup is a wonderful website to shop at. Their products are lovely, but I enjoyed most the fast delivery and prompt customer service. With my busy work and home life, I don't usually get a chance to shop for me, so being able to do this online with a dream website and customer service team that's on point is a treasure because it's stress free. Keep up the wonderful work that you do, deeply appreciate your online presence. I will be shopping again soon xx
Great customer service
I ordered a size small but had hesitations whether that would fit me, so emailed the team the same day saying that i wanted to cancel my order and requested a full refund. They got back to me later apologising that they hadn’t seen my email earlier and that the dress had already been sent out, but if i was not happy with the size they could offer me a full refund. I tried the dress when it came the same day (super fast delivery for SEQ) and it was too small for me. Sophie from the team even arranged for a free return via AusPost. Very happy with service, expecting my refund by next week
Helpful, Polite & Prompt
I would like to thank Laura & the Petal & Pup team for continually being helpful, polite and prompt with my queries on multiple occasions. Good service is hard to find, so I would like to let you know how much I appreciate your assistance and providing such wonderful service.
Customer Service Feedback
The customer service itself was fantastic when my order was never refunded to me. Obviously disappointed I never got the refund until now however my feedback score is based on the customer service representative - not the refund process.
Super hassle free.
Petal & Pup have a great range of high quality clothing at reasonable prices. The shopping experience is quick and easy and delivery is very fast. Their customer service team is extremely helpful and responsive. Most recently I was helped by Jake, they were able to handle my inquiry in a timely manner and were a delight to correspond with. Very impressed and would definitely (and often do) recommend!
Incredible customer service
My item was purchased 6 months prior, but due to an uncommon defect with the product, the P&P team allowed a return. The team was so pleasant to deal with & I am so thankful for the result. Thank you P&P for the most beautiful and incredible customer service.
Love love love the brand!
Petal and pup not only have amazing product quality, but have an incredible customer service team! I had to return something that was outside of the returns policy, but they were so amazing, and I was so happy to get a credit note, then ended up buying so much more!!!
11/10 would recommend to anyone who wants to shop with this brand!
The customer service is the best I’ve received from online shopping
The team at petal and pup not only provide amazing products and a smooth shopping process, but also great customer service! I have had a lot of bad experiences shopping online and it was a breath of fresh air to email the company about a return and receive such lovely, quick and easy responses. Other businesses could learn from them for sure! I’ll definitely be back for more clothes in the future x
Obviously this website has lovely women’s clothes but just wanted to mention the prompt and efficient customer service. I was looked after by Laura and nothing was too much trouble.
Customer service above and beyond
I ordered three items which came two days after the date of order, all were of good standard apart from one item, a jumper that had a hole in it. I contacted customer services to let the know of the fault and they sent another out immediately and offered a 20% discount for my next order for the inconvenience and even changed the size as I thought it was slightly big. They even provided a postage paid returns label and sent the new item express post. Very impressive service when I expected much less as I’d never shopped with them before. I’ll be confident in my next purchase :)
- Verified customer
Amazing Customer Service!
One of the most amazing customer service experiences I’ve had to date. Extremely helpful, understanding and polite. I would highly recommend. I will definitely be a returning customer. Thank you
- Verified customer
Absolutely love there clothing!
I had recently just order for the first time here two very cute dresses unfortunately they both did not fit me and I was sent the wrong color of one dress! But once I contacted them and spoke to Bella she was extremely helpful and made the return process so easy! I will be getting a size up as soon as they receive my return! Everything on the website is categorized very nice and organized and the search bar makes it easy to find an item you’re specifically looking for. There range in bottoms, dresses and tops is so versatile I have such a hard ...time decided what I want because I want everything! Also when I did receive those two dresses I order when trying them on the fabric and material was really well made and neither of them were see thought they were both lined on the inside with is always a MUST! I will most definitely continue shopping here and I can’t wait to add more pieces to my wardrobe! 10/10 would recommend!
- Verified customer
I purchased 2 Satin dresses for my sisters wedding. Upon receiving, I saw that I only had 25 days to make my decision. I wrote to Petal & Pup and explained my dilemma of needing more time to decide. I quickly received a response encouraging me to take my time and when I was ready, I could send back one dress. It's been a few months, and with the corona virus, the wedding is now pushed out completely. I again reached out to customer service, and within 24 hours, I received the return label, along with a personal, kind, warm hearted response. I'm beyond impressed with Petal & Pups customer service, and will be recommending to friends.
Bad Costumer Service: Poor quality in clothes
The quality of the clothes were pretty bad material, cheaply made. I returned all of my items a month ago and still have yet to receive even an email back or a credit to my account. I am really disappointed, I wish I could have my money back instead of store credit. Ii would probably never shop here again and warn you from doing the same.
Great customer service
Products are high quality and I am a regular customer. I unfortunately received an order which which had damage/discolouration on the products but the customer service team were fantastic and facilitated a refund even though one item had its tagged removed. Very prompt responses and easy to deal with. I will continue to be a returning customer.
Customer service that goes above and beyond
Petal and lip provide excellent customer service. After my gift card expired they agreed to reinstate it for me even though they didn’t have to. Helping customers and be willing to help is what I am looking for in this day and age where customer service is really lacking
Amazing customer service
Very satisfied with the great customer service from the team at Petal and Pup! Love all the beautiful garments they sell, I'd buy them all if I could! Easy to navigate website.
Bad quality dress. Customer service and returns extremely slow.
Ordered a dress and pair of shoes. My first order with Petal and Pup. The order processing time is little slower than what I've become accustomed to with like-for-like competitors (Amaroso are much faster on delivery and processing returns). The dress was very poor quality for $89.95! Also had a fault in the sleeves and looked very different from the photos - I was hoping to wear this to an informal wedding however the dress looks and feels extremely cheap and tacky. The likes of Valley Girl have better quality similar dresses for a quarter of ...the price. The shoes were way too big and wide for my size 8 feet and overpriced for $49.95. I decided to return both items and hope for better quality products - hopefully the photos next time I order are actually a true indication of the product. Paid for postage to have returned. Checked the other day and the parcel had arrived to Petal and Pup Monday morning at 8am, nearly 5 working days ago. Again, I have been accustomed to returns being processed within 1-2 days. Apparently it can take 6 working days to process a return which is pretty ridiculous. Really Petal and Pup need to pick up their game otherwise they won't be around for much longer. There is only so long you can scam people. If I had known the quality of products, I would never have purchased. Ideally I would like a refund but apparently that is against store policy, which doesn't surprise me in the slightest.
Questions & Answers
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Petal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
Petal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
Petal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at firstname.lastname@example.org and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.