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Petal & Pup

Petal & Pup (page 5 of 15)

4.2 from 566 reviews · View Statistics

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  • Verified

Amazing Customer service

published

I recently bought a dress from here and then later returned it, and customer service was above and beyond, helping me with my order and getting back to me asap! will definitely order from here again! also they have very cute clothes...

1 comment
Petal & Pup
Petal and PupPetal & Pup

Hey Mila, thanks for your review! We are so glad to hear your return was made easy with the help of our Customer Experience Team! We look forward to serving you again in the future! Love the team at P+P xx

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Carly

CarlyMetropolitan Adelaide, SA

Amazing Customer service

published

love love all their clothes, always great quality and super quick delivery! And customer service is the best, when ever I have a problem the ladies are always willing to go above and beyond!!

1 comment
Petal & Pup
Petal and PupPetal & Pup
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Daniela M.

Daniela M.Greater Melbourne (Outer), VIC

Products on aliexpress

published

Bought 2 items. Today I went on aliexpress and came across the identical items for a third of the price. Now I'm regretful. Jump on Aliexpress (china site) instead I saw many of their designs on there soooo much cheaper.

1 comment
Petal & Pup
Petal and PupPetal & Pup
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Sue

SueMetropolitan Adelaide, SA

  • 2 reviews
  • 2 likes

Great communication

published

I had to return an article due to it being faulty-out of Petal & Pup’s control. They were extremely helpful, quick and very polite about me returning the garment. Great service.

1 comment
Petal & Pup
Petal and PupPetal & Pup
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Great quality and quick shipping

published

I received good quality clothing and the package arrived in less than a week.
I have also received good customer service as they provided me a discount that did not come through email as it was supposed to. Only good things to say about this company!

1 comment
Petal & Pup
Petal and PupPetal & Pup
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Best customer service

published

I had to return some extra sizes that I ordered to try on- their customer service team bent the rules, helped me so much and even refunded me while waiting for the items to reach them!

1 comment
Petal & Pup
Petal and PupPetal & Pup
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Satisfied Customer with Petal and Pup.

published

I find online shopping with you very easy.
Some of your range suits me, some is too young for me but that is fine as it is good that it is overrall satisfaction.
Initially, I needed to get my correct sizing and so needed to return items that didn’t fit so well but that was a very easy procedure to carry out.
I am very happy with the quality and really do enjoy wearing your clothing.
Petal and Pup is one of my favourites.
Whenever I have contacted staff they have always been pleasant and helpful.

1 comment
Petal & Pup
Petal and PupPetal & Pup
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Chelleay

ChelleayPerth, WA

  • 4 reviews
  • 1 like

Awesome

published

Staff are always very helpful and my deliveries are always on time! Great range of products all the time! Their return process is super easy and simple. I would highly recommend this shop every time ❤️

1 comment
Petal & Pup
Petal and PupPetal & Pup

Hey Chelleay, thanks so much for leaving your review! We are so happy to hear you have been shopping with us for a while, and that you love the the range of products in our store. We can't wait to serve you in the future, love the team at P+P xx

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Joy

JoyCentral Highlands and Goldfields, VIC

Fabulous P&P!

published

P&P not only offer beautiful styles of amazing quality, but they are a stand out in the customer service area! Ordering is a breeze, you are kept informed throughout, with a very quick turnaround in receiving orders, and returning items is made super easy, staff are very helpful with the process. I have personally found P&P staff go above and beyond ensuring clients are happy, safeguarding needs have been catered for by touching base regularly, so that every P&P shopping experience is a fabulous one! P&P staff really do care about their clientele, THANK YOU!

1 comment
Petal & Pup
Petal and PupPetal & Pup

Hey Joy, thanks so much for leaving your review. We are so happy to hear you received fast delivery, and that you received exemplary customer service. We look forward to serving you in the future! Love the team at P+P xx

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Sophie Moylan

Sophie MoylanSouth East Queensland, QLD

Quick Shipment & Fantastic Customer Service

published

Hands down the quickest shipment (usually 1 day) ever! Extraordinary customer service and so friendly and helpful. :) Quality of their clothes are beautiful and true to their sizing guides. I absolutely love Petal & Pup. Love ordering off them.

1 comment
Petal & Pup
Petal and PupPetal & Pup
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Shez

ShezSouth East Queensland, QLD

  • Verified

Same day delivery and excellent quality items.

published

I ordered two jumpers last week. They came the same day and both fit well. Both jumpers are excellent quality. The customer service is excellent. Glad I found this brand.

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1 comment
Petal & Pup
Petal and PupPetal & Pup

Hey there, thanks for leaving your review! We are so happy to hear you received fast delivery and that you love your jumpers. We can't wait to serve you in the future! Love the team at P+P xx

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Grace C.

Grace C.Hobart, TAS

Love Petal & Pup

published

A great website that regularly has new stock and restocks, and the quality of all items I have bought has been amazing, especially considering the prices! Shipping is always super fast and I really appreciate the email updates for tracking the order. My experiences with the online customer service have been so good, with fast replies and a very helpful team. Petal & Pup is my go-to store for all clothing whether it's for a special event, or for casual every-day wear.

1 comment
Petal & Pup
Petal and PupPetal & Pup
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Jules

JulesMid North Coast, NSW

Fantastic company to deal with!

published

I have ordered quite a few items off Petal &Pup and I highly recommend them. I needed to return An item and they were so accomodating and very quick with communication.

1 comment
Petal & Pup
Petal and PupPetal & Pup
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Searched for the perfect grey slouchy knit... found Jemima!

published

Had a fabulous interaction with Laura from customer care who helped me navigate my way! she was the difference between me scrolling on by and hitting BUY! Cannot express my gratitude enough. I am thrilled with the Jemima knit, it's exactly what I was looking for, Laura was precise in her assistance with sizing and fit and the knit is luxuriously soft. I will definitely be shopping at Petal and Pup again. Thank you

1 comment
Petal & Pup
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Georgia

GeorgiaMetropolitan Adelaide, SA

  • 5 reviews
  • 1 like

Helpful and reliable clothing store

published

I love this online store and have been shopping from here for a few years now, I have a great variety of clothes and sizes with new stock very frequently. I find them incredibly helpful with any queries regarding sizing and make. Thank you xx

1 comment
Petal & Pup
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Chloe

Chloe

  • 2 reviews
  • 1 like

Amazing !!!

published

I have made several purchases from Petal & Pup and I have never been disappointed. My most recent order was this Sunday, I bought a dress last minute and it literally arrived the next business day. It’s amazing quality, fits like a glove and didn’t cost me and arm and a leg. You can always rely on this business for amazing quality and quick delivery!

1 comment
Petal & Pup
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Can’t fault them!

published

The stores website is modern and has a great range of products. I bought 2 sets of earrings and a dress and they are exactly as detailed on the website. The delivery was insanely fast! Ordered on a Sunday night and received Monday mid-day (Brisbane region). The packaging was gorgeous and lived up to their modern and stylish online website.
I love my new purchases so much! Thank you! I will definitely be coming back.

1 comment
Petal & Pup
Petal and PupPetal & Pup
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Sonia

SoniaSydney, NSW

Best clothes and best customer service ever

published

I was so excited to purchase clothes from the site and forgot to apply my welcome code
I took a chance and asked the support and without hesitation they applied it! And we’re support enchanting too!
Then I received the clothes oh boy am I in love ? Yup Thanks ❤️❤️❤️

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Foxy

FoxyBrisbane

  • 3 reviews
  • 2 likes

Perfect Dress & Super fast delivery

published

I ordered a dress from Petal & Pup at 11pm and received it the following day. I was amazed with the super fast shipping. Very happy with the dress I ordered as it was gorgeous and great quality! Will definitely be ordering again.

1 comment
Petal & Pup
Petal and PupPetal & Pup

Hey there, thanks for leaving your review! We are so happy to hear you received fast delivery and that you love the dress. It's customers like you we live for! We can't wait to serve you in the future! Love the team at P+P xx

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Shani C.

Shani C.South East Queensland, QLD

Love this business!

published

This business is just amazing! Super fast delivery and amazing customer service! Could not be more satisfied! Faulty exchange was quick and efficient too. Product quality is awesome too. 100% recommend!

1 comment
Petal & Pup
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Page 5 of 15
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Questions & Answers

Radvilė A.

Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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