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Petal & Pup

Petal & Pup (page 6 of 7)

4.2 from 543 reviews · View Statistics

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Nicole

NicoleSydney

  • 3 reviews
  • 6 likes

Very slow process

published

Be very wise with your clothing choices, if you have to return your items there is a 4 day arrival processing wait (even though you send by express) then you have to wait another 4-5 days for the credit they hold ransom to be issued. Then if you order another item that doesn't match the QUALITY, size or fit you repeat the above step again. Be warned, don't be in a hurry, allow about a month for processing. Now i'm 2 credits owing with $60 in postage fees so far! (another dress) and they don't allow refunds either!

Responses by email are also slow, i'm quite sure it would be faster to use a pigeon for written replies and a return trip to China to pickup my garment.

1 comment
Petal & Pup
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Leeeeeeena

LeeeeeeenaSouth Australia

  • 4 reviews
  • 2 likes

Petal & NUP. Never again.

published
1 comment
Petal & Pup
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Rebecca R.

Rebecca R.

  • 2 reviews

Ver poor quality

published

I have purchased on two occasions from Petal & Pup.
On both occasions I have found the quality to be poor.
The last purchase I purchased 3 dress for the Maldives. One of them did not even last 1 wear with all the elastic giving way during dinner at a beautiful restaurant.
The other item after the second wash, the fabric frade.
The quality of the fabric is cheap, the make of the items are cheap also.
After contacting the company regarding my disappointing experiences with their product, there response was less then satisfactory.

1 comment
Petal & Pup
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Jessica

JessicaGreater Melbourne (Metropolitan), VIC

  • Verified customer

Good offering poor returns policy and store credit expiry

published

- Nice variety and style of clothing
- poor sizing choices coupled with poor returns policy (no refund of money and you need to pay for return postage)
- only offer store credit which expired less than 1 year since return
- price point is high for the relative quality of clothing.

1 comment
Petal & Pup
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Unsatisfying

UnsatisfyingSydney Surrounds, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Very poor material and sizing all wrong

published

Very poor quality in material and sizing is different with every order hard to keep track on what size you should be ordering large small medium all different won’t order again

2 comments
Petal & Pup
Petal and PupPetal & Pup
Unsatisfying
Unsatisfying

That’s it that product was a disgrace

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Lisa R.

Lisa R.South East Queensland, QLD

  • Verified customer

Nice pieces but no refunds issued which is frustrating!

published

Great online shop, check out is great to use, the clothes themselves are really well prices for such good quality. Everyone comments on my linen pieces all the time so they do have nice pieces. The only issue was I spent $750 on my first shop without realising (my fault) there was ZERO refunds just exchanges but after spending $750 this was literally half the shop and I didnt want anything else.
Had to pay also for return freight 3 times and get 3 credits because buying online, who knows if it will look good or not.
They are a successful brand, it would show more faith and confidence if they offered refunds for original condition pieces.
I would recommend to all my friends and I do - I really love their clothing.

1 comment
Petal & Pup
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  • Verified customer

Poor service and don’t offer free shipping or refunds like other brands do.

published

Took too long for them to reply on a request of refunding a garment that was misleading.
Also would be good for them to invest in free shipping over a certain amount and more flexible on their return policy. After all it is online purchase , give customer the confident that they can return if not suited.

1 comment
Petal & Pup
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Clare W

Clare WSouth East Queensland, QLD

Wonderful Customer Service

published

I have been shopping with Petal & Pup for awhile now, and love their lovely items at great prices. What really impressed me was when I unknowingly let a large gift card expire, and when I went to redeem it Petal & Pup were so understanding and gave me the opportunity to use it by extending it past its date. They were under no obligation to do so, but I'm so grateful they did!

1 comment
Petal & Pup
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MumShopper

MumShopperSydney

  • 5 reviews
  • 4 likes
  • Verified customer

The no refund policy was annoying.

published

The clothes look lovely but the no-refund policy isn’t so great. Instead of a refund I went through three exchanged outfits, paying delivery each time, until I finally kept the last one because I gave up. I’ve still never worn it. I won’t buy fashion online again from a company that doesn’t offer a refund.

2 comments
Petal & Pup
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Giselle

Giselle

  • 2 reviews
  • Verified customer

Poor quality and customer service

published

Poor quality products often with poor fit.
Very much behind the times when it comes to an online store not offering ANY refund option, particularly when competing online stores offer much better returns service.

1 comment
Petal & Pup
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Ali

AliGreater Melbourne (Metropolitan), VIC

  • Verified customer

Cheap quality, good range of products.

published

Easy to navigate online store. Satisfied with range of products available. The actual quality of clothing/products purchased was poor eg falling apart after one wear, unfinished seams, poor/thin quality of fabrics used and products overpriced.

1 comment
Petal & Pup
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Néam K.

Néam K.

  • 2 reviews
  • Verified customer

Good but not great

published
1 comment
Petal & Pup
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Rebecca L

Rebecca LLaunceston, TAS

  • 2 reviews
  • Verified customer

Cheap not Quality

published

I bought two things from this store but ended up sending them back. Poor quality of fabric and over priced for what you get. No refunds just vouchers for returns.

1 comment
Petal & Pup
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  • Verified customer

Nice but not for me

published

Would make a nice summer dress but fabric is thick and stiff which doesn’t sit on the body as I hoped or as it looked on the model. Will return for something more delicate

1 comment
Petal & Pup
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  • Verified customer

Terrible Refund and Return Policy

published

P&P have a terrible refund and return policy. You can only receive a credit voucher for items you would like to return. Exchange items you also need to factor in shipping costs. I will not shop with P&P again for the shear inconvenience if an item is not quite right.

1 comment
Petal & Pup
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Pre

PreSouth East Queensland, QLD

  • Verified customer

Amazing

published

I really love shopping on this website, they provide really fast shipping.And the clothes are very affordable and provide a wide size range. I've shopped with this brand on a regular basis for almost a year now because of all the current trend and styles.

1 comment
Petal & Pup
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  • Verified customer

Won’t use again

published

You get store credit (not a refund) when you return items and you have to pay return postage costs. Not worth the risk when most of the clothes are not true to size anyway!

1 comment
Petal & Pup
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jobe

jobeBrisbane

  • 3 reviews
  • 8 likes
  • Verified customer

Tried twice but wont be back

published

The staff are lovely and very helpful but unfortunately the sizing charts and quality are lacking. The first item I purchase was huge on me even though I checked sizing charts. I then had to pay for return postage and was not able to obtain a refund so received a credit which I then had to reorder and hope the szing was right and pay for postage again. The second time I ordered the dress was terrible quality and ill fitting. I was offered a refund this time as the product was faulty. The clothing is gorgeous but not always reflective in real life. If you updated your refund policy to give customers confidence to shop I think I would be more inclined to continue to shop.

1 comment
Petal & Pup
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  • Verified customer

Great clothing at great price!o

published

Very easy to navigate store. The clear headings make it very easy to find exactly what I want!
Great range of products with varied styles!
Quality not excellent but still good given prices

1 comment
Petal & Pup
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Meacs

MeacsSouth East Queensland, QLD

  • 2 reviews
  • 1 like
  • Verified customer

Love Petal and Pup

published

Very satisfied how easy and super quick all correspondence with the team is! I had a great experience with a garment that was faulty. No issues with the return what so ever

1 comment
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Page 6 of 7
See all Petal & Pup reviews

Questions & Answers

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

hira noon

hira noonasked

Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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