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Petal & Pup

Petal & Pup (page 7 of 8)

4.2 from 564 reviews · View Statistics

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Ali

AliGreater Melbourne (Metropolitan), VIC

  • Verified

Cheap quality, good range of products.

published

Easy to navigate online store. Satisfied with range of products available. The actual quality of clothing/products purchased was poor eg falling apart after one wear, unfinished seams, poor/thin quality of fabrics used and products overpriced.

1 comment
Petal & Pup
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Néam K.

Néam K.

  • 2 reviews
  • Verified

Good but not great

published
1 comment
Petal & Pup
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Rebecca L

Rebecca LLaunceston, TAS

  • 2 reviews
  • Verified

Cheap not Quality

published

I bought two things from this store but ended up sending them back. Poor quality of fabric and over priced for what you get. No refunds just vouchers for returns.

1 comment
Petal & Pup
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  • Verified

Nice but not for me

published

Would make a nice summer dress but fabric is thick and stiff which doesn’t sit on the body as I hoped or as it looked on the model. Will return for something more delicate

1 comment
Petal & Pup
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  • Verified

Terrible Refund and Return Policy

published

P&P have a terrible refund and return policy. You can only receive a credit voucher for items you would like to return. Exchange items you also need to factor in shipping costs. I will not shop with P&P again for the shear inconvenience if an item is not quite right.

1 comment
Petal & Pup
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Pre

PreSouth East Queensland, QLD

  • Verified

Amazing

published

I really love shopping on this website, they provide really fast shipping.And the clothes are very affordable and provide a wide size range. I've shopped with this brand on a regular basis for almost a year now because of all the current trend and styles.

1 comment
Petal & Pup
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  • Verified

Won’t use again

published

You get store credit (not a refund) when you return items and you have to pay return postage costs. Not worth the risk when most of the clothes are not true to size anyway!

1 comment
Petal & Pup
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jobe

jobeBrisbane

  • 3 reviews
  • 8 likes
  • Verified

Tried twice but wont be back

published

The staff are lovely and very helpful but unfortunately the sizing charts and quality are lacking. The first item I purchase was huge on me even though I checked sizing charts. I then had to pay for return postage and was not able to obtain a refund so received a credit which I then had to reorder and hope the szing was right and pay for postage again. The second time I ordered the dress was terrible quality and ill fitting. I was offered a refund this time as the product was faulty. The clothing is gorgeous but not always reflective in real life. If you updated your refund policy to give customers confidence to shop I think I would be more inclined to continue to shop.

1 comment
Petal & Pup
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  • Verified

Great clothing at great price!o

published

Very easy to navigate store. The clear headings make it very easy to find exactly what I want!
Great range of products with varied styles!
Quality not excellent but still good given prices

1 comment
Petal & Pup
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Meacs

MeacsSouth East Queensland, QLD

  • 2 reviews
  • 1 like
  • Verified

Love Petal and Pup

published

Very satisfied how easy and super quick all correspondence with the team is! I had a great experience with a garment that was faulty. No issues with the return what so ever

1 comment
Petal & Pup
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AShlea

AShlea

  • 2 reviews
  • 2 likes
  • Verified

always happy!!

published

Navigating the website is very easy, sometime i wish i could receive a refund for a product if it doesn't fit apart from that very happy with the products and website.

1 comment
Petal & Pup
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Natasha

NatashaPerth, WA

  • 2 reviews
  • 1 like
  • Verified

Fast delivery

published

Easy adding products to your shopping cart, great value for products, fast delivery service and it’s easy way to send back products if they don’t fit or doesn’t suit you

1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Natasha,
We really appreciate your kind review, thank you so much! We try our hardest to provide the best service for all of our customers so we are so glad to hear you are happy with your P&P order! ♡

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  • Verified

The worst quality and service I’ve ever received

published

Never shopping here again and making sure everyone knows about it. I bought some items but when I returned was given a voucher even though online it says a refund. And when I asked about it they never replied so I had to purchase other clothes and those clothes were even more rubbish then the first lot I bough but I couldn’t even be bothered returning because it was a waste of time I knew I would get no where

1 comment
Petal & Pup
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Claire Modigh

Claire ModighNew South Wales

  • Verified

Clothes

published

Website was great, delivery was fast and got a return voucher but wouldn't let me use it and said it didn't recognize my email when I tried so no good in the end but started off well.

1 comment
Petal & Pup
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Kriti Osondu

Kriti OsonduSouth East Queensland, QLD

  • 6 reviews
  • 1 like

Not happy with the quality and the refund policy

published

Made the order last week and got the 3 outfits the next day. Was pleasantly surprised with the prompt delivery but was quickly disappointed with all 3 of them. The quality of 2 of the outfits were poor and the 3rd one was so ill-fitting... One of outfit didn't even look much like the picture on the website, and looked like a cheaper version of the same. I read their return policy as I didn't want to keep any of the outfits and wanted to return. But was upset that they can only offer store credit. Its 2019 and nearly most of the stores especially online ones offer refunds as they want to keep their customers. Now, I feel I will be stuck with the store credits as I am very reluctant to buy anything from them :(

1 comment
Petal & Pup
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Ash

AshSydney Surrounds, NSW

  • 2 reviews
  • 1 like

Nasty returns and exchange policy

published
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Kellie B

Kellie B

  • 2 reviews

Terrible refund policy

published

Returned two ordered items for a refund, met all the conditions for it. Was provided with a store credit and no refund anywhere in sight. Wouldn’t shop here again purely based on this return experience!!
As a business, surely you want to provide an experience that makes a customer want to keep coming back, rather than just settle for a one off money grab?

2 comments
Petal & Pup
Petal and PupPetal & Pup
Kellie B
Kellie B

Thanks guys for sorting this issue so quickly.

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EDF

EDFSouth East Queensland, QLD

  • Verified

Poor/Dodgy Returns

published

Second poor returns experience from petal and pup. Partially credited for a return and when questions the returns rep inferred (both times) that their stock levels were right and I must have forgot to include it in the returns parcel. Incredibly poor and questionable service, if your returning take photos or something. Dodgy. Didn’t follow up the first instance because I honestly couldn’t be bothered!

1 comment
Petal & Pup
Petal and PupPetal & Pup
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Leah

LeahSydney, NSW

If I could give them a ZERO star I would

published

I ordered two products, one was faulty the other did not look like the image on the website. When I contacted Petal and Pup to discuss the return I received an email that I would hear from them in 24 hours. Five days later and I'm still waiting! Never again!!

6 comments
Petal & Pup
Petal and PupPetal & Pup
Leah
Leah

Thank you for your response. I've now emailed you.

Petal & Pup
Petal and PupPetal & Pup

Hi Leah, I sent you a direct message yesterday to try and get this sorted as quickly as possible for you. If you can reply as soon as you have time that would be really appreciated. Thank you - Philip

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Pjgb

PjgbSydney, NSW

Questionable quality and sizing. Customer service is responsive.

published
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Prudence,
Thank you for your feedback on this! We can see one of our Customer Care team members have assisted you in regards to this order. Please do not hesitate to email us at contactus@petalandpup.com.au for any further assistance. x

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Page 7 of 8
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Questions & Answers

Radvilė A.

Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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