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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
- 2 reviews
Wrong sizing
I've ordered a few items off this site and usually fits well, I order size 12 just to be safe, I'm normally a 10. A top I ordered came and it doesn't even fit through my arms and the quality is terrible. I paid 60 for this top. I don't even want to return it because it looks like they offer another replacement instead of refunding your money. Never again
No refunds and credit only valid for 6 months
I received my order timely but the sizes come out really small. Only in fine print they let you know that you can't get a refund but only store credit which is valid for only six months. So if you cannot find something on time that suits you and has the same value they're basically stealing from you. Be aware of this when you shop here!
Hi Anne, thank you for taking the time to leave your review. I'm so sorry to hear your garment's weren't the most perfect fit. Please kindly keep in mind we hand measure and list each garment's flat l...
Read moreay measurements in their product description box to help find the best size - our Customer Experience team is always eager to help also! I would love the opportunity to be able to assist you with your purchase, as I couldn't find any email correspondence attempts with your name. I am sure our lovely Customer Experience team will be able to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au. Best, P&P. xx
If you’re a normal size, shop somewhere else
Clothes are tiny. Made only for size 6 or extremely thin girls. Large is a size 10 at max, company should at least stock XL to try and accommodate normal size females.
Hello Jess, thanks for leaving your review. I am sorry to learn you were not able to find what you were looking for. We do currently stock up to size XL and we would love the opportunity to be able to...
Read more assist you. Our lovely Customer Experience team is always happy to help, feel free to email contactus@petalandpup.com.au for assistance. Love the team at P+P xx
Worst quality of clothes - you are purchasing wholesale rubbish
Service was quick, but the sizing is extremely small. The quality is also rubbish for the price they are marketing. You are purchasing cheap quality clothing brands that is being resold for fast fashion.
Hey Erika, we are happy to hear that the service was quick although you didn't like the look and feel of the clothing. If you are unhappy with the product feel free to email us at contactus@petalandpu...
Read morep.com to look into the particular items into your order, from the team at P+P
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Inconsistency with products
Having purchased several times from Petal and Pup, I am disappointed with the inconsistency in sizes. XS being bigger then a size 8 in some products and closer to a size 4 in others. Then having to pay for return postage makes me think twice about purchasing from here again.
Hi Nicole,
Thanks so much for your review! We are so disappointed to hear that your shopping experience with us has not been absolutely perfect!...
Read more We do stock our clothing from a variety of suppliers so the garments may not always be exact to the sizing guide. However, if you ever need sizing assistance with any particular styles, please be sure to contact us at contactus@petalandpup.com.au - we are always readily available to help! ♡ We apologise again if your shopping experience with us has been less than satisfactory and we hope this helps :) Have a wonderful day - the P&P team xxReview collected in partnership with Petal & Pup
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hey Tusi, Thanks for taking the time to leave us a review today. I'm so sorry to hear the item you have ordered was not as you expected. It is never our intention to falsely mislead our customers and ...
Read morewe try to be as transparent as possible with our items. Each item has the approximate flat-lay front measurements listed in the description to help decide which size to go for, so if you are unsure of your exact size or usually in between a few different sizes, we would recommend measuring your waist and bust to see which size will be the best fit for you. The measurements we include of specific items in their product description are flat lay measurements which have been taken from the garment lied flat, then measured across the top of the item. Essentially this is half of the entire garment - simply double the measurement provided to equal the approximate overall measurement. We also have size guides on each item stating if the item runs small, is true to size or runs large. I can see the item you have ordered has 'Runs small' selected. You can view this on the item's product page. Please also note, we are unable to offer replacements or exchanges for our AU customers due to fast turnover of stock. Our returns policy can be viewed on our website. As per our returns policy, we only issue refunds on items with a manufacturing fault and issue a store credit in all other circumstances, which is accepted by the customer at the point of purchase. Items returned due to sizing, fit or change of mind will be offered a store credit, so you can purchase another size or item you love! Customer satisfaction is of upmost priority here at P&P and although I was unable to locate any correspondence with our team in regards to your return, I have just reached out to your email address to create a tailor-made solution best suited to you. I look forward to speaking with you soon. With love, P&P xx