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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
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Poor quality :(
I first saw Petal & Pup on an Instagram feed and it all looked really pretty and stylish, I got the impression that it is good quality, trendy clothing but I am quite disappointed with the quality. I ordered a PU leather jacket, a cardigan and a playsuit. The PU leather jacket looks okay, but it is very shiny and it has a a bad smell. The cardigan had a dangly button, I had to sew it back properly before even wearing it. The playsuit I'll admit is up to scratch, but I don't think I'll buy here again unfortunately, I paid a lot of money for these items and I feel ripped off. After reading that they only offer store credit, I'm not sure there is much hope of getting my money back. What a waste of my splurge money :(
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Only buy if you KNOW the item is perfect
All the clothing looks amazing online. HOWEVER, be aware that if you don't like what you have purchased and want to return it, you will be out of pocket:
$10 postage you pay to receive the items (if under $100)
$10 postage to send item(s) back to them
$9.95 restocking fee
I essentially paid $30 to try on a dress I don't want. And they don't offer refunds, so I'm stuck with a credit note to potentially go through that expensive process again. There are too many other options online which offer free returns to bother risking losing money buying through Petal & Pup. Yes, I know their returns policy is clearly stated on their website, but for those who are considering buying and don’t know their returns policy yet - BEWARE.
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Hey Meischa, Thanks for taking the time to leave this review. We do apologize for any confusion or disappointment this may have caused, I'd like to provide a short explanation in the hopes of clearing...
Read more things up. Like most companies, there is a shipping cost paid to have the order shipped to you. For our company, this cost is $8.95, is included in the total cost at checkout and is non-refundable. When a return is processed and a store credit issued, this amount is for the total cost of the item less the initial shipping cost which is $8.95 for orders under $100 for AU customers. Should there be a need to return, there is a cost for return shipping. For our company, this cost is $9.95 and is paid separately at the time the return request is submitted. This amount is also non-refundable. We do try to keep our shipping costs as low as possible for our customers by providing this flat rate and paying the remainder of the shipping costs. We do not generate ay profit from this charge and we hope to one day be large enough to cover this cost. We are working on providing more return options which should become live very soon. We do not charge a restocking fee at all. I kindly ask you to contact our team with a screenshot of this charge as we would love to further investigate. Our team of course, is always happy to cater for each individual and create a tailor-made solution best suited for them. I was unable to see any correspondence with our team or able to locate a return initiated under your name, however, if you wish to reach out to our team at contactus@petalandpup.com.au we would be more than happy to help. With love, P&P xxMy apologies. I thought the $9.95 to return the item was a restocking fee. I have postage paid parcels at my disposal so would prefer to pay for the return postage myself, but perhaps this is not an o...
Read moreption? Either way, I am reluctant to return the item for a credit to purchase another item in the event it doesn’t suit, as the cost for postage both ways would again be $20. I am therefore trying to sell it through a “Petal & Pup buy and sell” group to recoup my money. I note many people are selling their P&P items new with tags, presumably for the same reason I am. I understand you are a small business, but I too would prefer not to pay $20 for nothing.- 3 reviews
Great clothes but terrible returns policy
Always love the clothes from Petal and Pup, good price and style. However their returns policy is really disappointing. Navigating a return on their website is hard to do and it took over 24 hours for a returns label to be emailed to me. I was charged $9.95 for the return! I feel this is alot considering I was returning a $50 item. I will now reconsider buying from Petal and Pup again and choose other suppliers that offer low or no cost returns.
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Prompt service, but disappointing products.
My first order was a $100 dress that appeared “orange” online and was advertised as “orange”, but when it arrived, it was not “orange” but rather a “rust/brown” colour. It cost $9.95 postage to order the dress and another $9.95 in postage to return it. The store credit was very prompt, so I ordered two winter tops as replacement products. When they arrived, they were not true to size and were huge. Another $9.95 to return the products and once again the credit was promptly applied. I ordered another two different tops and they arrived yesterday...
Read more. Once again the colours and cut were not remotely like the colour and cut in the online photos. I’m not prepared to waste another $9.95 to get another store credit. I’ll donate the clothes to charity. Three orders and not one as advertised… Not a great experience when you can’t get a full refund.- Product Quality
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Hey Sue! Thanks for taking the time today to leave us a review. Your feedback is greatly appreciated. I am so sorry to hear you have received orders that did not match the correct colour or product de...
Read morescription. It is never our intention to mislead our customers of the colour or quality of our garments and this is definitely not the standards we endeavour to maintain here at P&P! I am unable to locate any correspondence with our Customer Experience team, however, we would love to take the opportunity to provide a tailor-made solution best suited to you. We kindly ask if you could reach out to our Customer Experience team at contactus@petalandpup.com.au so our team can further assist you. We thank you again for taking the time to leave us an honest review so we can better the service we provide our customers. We look forward to speaking with you soon. With love, P&P xxFind out how Petal & Pup compares to other Clothing Shops & Brands
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Zipper won’t stay up. Cheap fabric
I ordered the “corduroy” slacks and although the style is cute the fabric feels weak and the zipper will not stay up! I can’t walk for a minute without the zipper coming down. Disappointed as they were not cheap.
- Incentivised Review No
Hey Ruby, Thank you for taking the time to provide feedback on your experience. I am so sorry to hear your items weren't as you hoped and you did not enjoy to feel of the material. The quality of our ...
Read moregarments are so incredibly important to us. This is certainly not the experience we wish upon our customers so we do sincerely apologise for any disappointment this may have caused. Please be rest assured, our customer service team are eager to assist and create a tailor made solution best suited to you. Should you wish to reach out please email contactus@petalandpup.com.au. Again I would like to thank you for taking the time to provide an honest review, we look forward to speaking with you soon. Have a wonderful day Ruby.- 3 reviews
- 1 like
Disappointed ☹️
I bought four items from Petal and Pup just over a month ago. 2 of the four items have already fallen apart. I bought the ‘Cisco’ top in beige and the seams completely fell apart after my second wear and it hadn’t even been put in the washing machine yet! I am a tiny person and bought a S/M so there is absolutely no reason the seams should have come apart and unstitched. It is completely unwearable now, which is a shame because I absolutely loved the top. As for the other item, I bought a pair of earrings and they too broke. Luckily I was able to fix those, but the top unfortunately not. I would expect this to happen to a top I had worn for months or years not for a top i’d worn only twice.
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Hi Lucy, thank you for taking the time to provide your feedback. I am terribly sorry to hear about the fault on your 'Cisco' top, as well as the broken earrings, as this is never the kind of shopping ...
Read moreexperience we wish upon any of our customers. However, it is within our best interest to assist you further. Although I was unable to locate any email correspondence from you, our Customer Experience team are eager to guide you through the next best course of action so that we can offer you a tailor made solution best suited to you. Please be rest assured, we completely understand the disappointment and frustration this must cause. To have only worn this once and not washed it is definitely not the standard of quality we endeavour to maintain.Bad experience all round
Clothing is all random sizes & you can’t get a refund, only store credit.
I ordered a S and 8 in various pairs of pants and they are huge! I’m usually a 8-10 so a S shouldn’t be falling off me. I also accidentally ordered a size 6 in a top (my fault) which I couldn’t get over my head. Going by the pants size you would think a 6 would be a better size.
I spent quite a lot and now I have a store voucher from my refund which I won’t using. Pretty bad not offering refunds on an internet clothing brand. Sad I spent so much in my first order.
Won’t be using again.
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Hi Anthony, thank you so much for taking the time to provide feedback on your experience with us. We completely understand it can often be tricky to find your perfect fit, which is why we list the fla...
Read moret measurements in the product description, as these are specific to the garment. Our Customer Experience team would also be more than happy to guide you through your shopping process and offer any advice on style fit/ sizing. Should you wish to reach out to contactus@petalandpup.com.au we would love to create a streamlined and convenient experience for you and find a tailor made solution that works best for you! With Love, P+P xxItems are not pictured AT ALL. Sizing is a bit off and material feels so cheap. Highly unlikely to buy again
I purchased a few things from the website thinking they looked amazing online. Got my mom a few things too.
Both blouses I purchased were so far from the product photos. The wear and fit of it was just so off (which can be understandable because of different body types) but the material of both was just ugh. Like a $1 ikea tea towel dyed in black honestly.
Other than the top, the quality of one of the dresses I purchased was just plain cheap. I feel like every zip-up was one zip-up closer to its seams ripping. It fits perfectly but the zippe...
Read morer and material was just poor in quality that I have to keep tugging a few times just for it to close. Final nail on the coffin: I’d return it but I have to shoulder the return fee Just for them to give you store credits (NO REFUNDS!!!!) what a joke- Product Quality
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Hi Alex, thank you for taking the time to leave your feedback. I’m so disappointed to hear the pieces you received weren’t as hoped and you didn’t like the look and feel of your clothing. It’s never o...
Read moreur intention to falsely represent any of our products so we sincerely apologise for any misunderstanding. Have you tried reaching our to our Customer Experience team? They would love to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au. Best, P&P. xx- 5 reviews
- 1 like
Items are often not as good quality as pictured
I have bought many items from petal and pup. The items are usually poorer quality than I’d expect. The way the material and cut looks in the photos is often misleading. The clothes often turn out to be very thin and flimsy. Sizing also generally runs larger than standard. The prices are above average, which I don’t mind at the time of purchase because I think I am ordering something decent quality. But be careful what you choose to buy, because it can be a hit and miss.
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Hi Fevesy, thank you for taking the time to reach out and leave your feedback. Quality is incredibly important to us here at P&P so i'm very disappointed to hear the garments you received were below y...
Read moreour expectation. It's never our intention to mislead any of our customers as we hand measure and list each garment's flat lay measurements in their product description box. I would love the opportunity to be able to assist you with your purchase, as I couldn't find any email correspondence attempts with your name. I am sure our lovely Customer Experience team will be able to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au. Best, P&PFind out how Petal & Pup compares to other Clothing Shops & Brands
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Mixed
Can’t really give much of a rating for petal and pup. I’ve spent more returning items and selling myself another that was just poor quality. The sizing is very inconsistent and paying to return an item and store credit rather than refunds in 2020 is a bit ridiculous. The customer service is really good though and the people are helpful.
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Hello Sophie, thanks so much for leaving your review. I am sorry to hear you've had so much trouble finding the right fit. If you write to our lovely customer experience team at: contactus@petalandpup...
Read more.com.au I am sure we can find a tailor made solution for you! with love, the team at P+P! xxBad quality
I ordered the 'napier skirt' in white, the skirt is completely different to what it looks like online, when I received it the seams were coming un-done and looked like an unfinished job. I would not recommend shopping here, completely overpriced for extremely disappointing quality. I didn't send it back, as they don't offer refunds which is also entirely ridiculous. Do not waste your money here.
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Hey Abbey, thanks for leaving your review. We are sorry to hear you didn't like the look and the feel of the Napier skirt. That is certainly not the experience we like to offer our customers! Did you ...
Read moreknow that if you email our wonderful Customer Experience team they can look into your order and offer tailor made solutions for you? Feel free to email them on contactus@petalandpup.com.au. Love the team at P+P xxBad Costumer Service: Poor quality in clothes
The quality of the clothes were pretty bad material, cheaply made. I returned all of my items a month ago and still have yet to receive even an email back or a credit to my account. I am really disappointed, I wish I could have my money back instead of store credit. Ii would probably never shop here again and warn you from doing the same.
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Hi Ashlee, thanks for leaving your review! Sorry to hear you didn't like the feel of the clothing. I can see that the Customer Experience team was sharing your tracking number and it's delivery detail...
Read mores. Unfortunately all postal and delivery services are experiencing delays due to the Covid landscape that we are facing- I can see your situation always had the offer of a refund, and that the refund has since been administered. I am happy to see that you got the resolution you were looking for! And please know we are always there for you should you need any further communication. Love the team at P+P!Find out how Petal & Pup compares to other Clothing Shops & Brands
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Terrible quality for the price and no ability to be refunded
For the top end online pricing, the quality of these clothes are pretty ordinary.
They are made by brands that are sold in market style shops for a fraction of the price. I have just found the same dress that is $79.95 with P&P for $13.95 with Shein and it is the same label, same terrible quality material.
I have had to return products 3 times due to the sizing and terrible quality and was given a voucher each time but really, it would appear that I actually wanted a refund but it isn't an option. I now have 2 dresses that I will never wear that set me back about $150 in total.
It's a shame that you can't see the label before you buy from P&P.
- Product Quality
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Hi Anita, thanks so much for letting us know about your experience with the clothing. We are sorry to hear that you didn't like the look and the feel of the clothing. If you write to our lovely custom...
Read moreer care team at: contactus@petalandpup.com I am sure we can find a tailor made solution for you!Ok but wouldn't buy again
Shopping was quick and easy and the dress is quite similar to advertised, however for the top range price I was expecting great quality rather than cheap mass produced rubbish. Sizing also quite small and has random not ‘petal and pup’ labels
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Hey Maia, thanks for your review we don't manufacture the clothing, but buy from many suppliers in Australia, who create the RRP's for their products. We lovingly hand pick each item. We are happy to ...
Read morehear you found the shopping quick and easy and the item was similar to how it was advertised even though you didn't like it as much in person, you can always contact us should you want to discuss your purchase further!- 2 reviews
- 1 like
Hit and miss sizing, average customer service
I bought two size 10 dresses from P&P, one fit perfectly, the other is realistically a size 12-14. P&P have refused a credit note for return of this dress as it was on sale. In normal circumstances I would accept this as fair but the dress is clearly very far from being true to size. They have twice declined to accept the return and instead gave me a 10% discount code. So I can spend more money on dresses that might not fit and that I can’t return?
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Hi Rebecca, I am sorry to hear there was a difference in size with your 2 dresses. We buy from a wide variety of suppliers which is why we there can be differences in size breaks. That is why we place...
Read more measurements on every garment so customers have the chance to understand the measurements of each garment to their own personal dimensions. If you are truly unhappy with a store credit, feel free to email us at contactus@petalandpup.com I am sure we can tailor make a resolution for youHi, I wasn’t unsatisfied with a store credit - I was refused one and given a 10% discount code instead.
Thanks for your reply Rebecca, I would love to revisit your situation to find the resolution you are looking for. Would it be possible to make contact with me at emmag@petalandpup.com.au
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xxHi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&PHi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi Carmen,
Thanks for taking the time to leave this honest review. Customer satisfaction is of utmost priority here at P&P and our team is always looking to improve our product quality for our custom...
Read moreers. So I truly do empathise with the disappointment felt when receiving an order that is below your expectations.