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Petal & Pup
4.2 from 629 reviews · View Statistics
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Great personalised service. You can tell they care about their business.

published

Fantastic service, very quick response times. Have bought many items and love them. Very quick to get back to us and so helpful. Outstanding service for an online store. Thank you for the "attention to detail" with your business. That's why you are such a success.

Product Quality
Shipping
Claire
ClaireMetropolitan Adelaide, SA
  • 2 reviews
  • 3 likes

My mistake & P & P fixed it

published

I ordered a gift card for my daughter but put the wrong details in. A few hours later I sent a request explaining my error & asking for someone to please fix it. Carla was wonderful, she fixed things immediately & followed up with an email to ensure all was well. Well within a 12 hour time frame ( considering I contacted P & P at 10pm) Extremly happy with my customer service experience. Thank you Carla for re-instating my trust in great customer service

Incentivised Review No

Amazing company

published

As well has having some amazing clothes, the customer service and very prompt responsiveness to emails is absolutley brilliant. I had a package that was either lost or got stolen in the post and I notified Petal and Pup and Jess immdiately sent me another drelivery and I had the package the next day. A massive thank you and only amazing resports on this experience.

Product Quality
Shipping
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Great customer service!

published

I recently contacted Petal and Pup as I had a store credit to use that had expired before I realised (and therefore did not use). Shoshana provided excellent customer service by reactivating the store credit for me despite this being a mistake on my end! I really appreciated her understanding of my situation and I would happily shop online at Petal and Pup in the future and recommend to others knowing that they offer great customer service :)

Incentivised Review No

Excellent customer service, prompt responses highly recommend

published

Jess provided excellent customer service, prompt responses highly recommend and will use in future for more online clothing purchases. One satisfied customer.

Incentivised Review No

Great customer service!

published

Shoshana was so great and helped me with my refund. She replied promptly and was very friendly.

Because of this experience I would recommend Petal & Pup to everyone. Very impressed :)

Incentivised Review No
Return Claim MadeYes
Product Appearance As advertised

Great customer service

published

Petal and Pup are so lovely. Because of an error on my end I needed some help and I was really impressed by the quick and kind service I received!

Incentivised Review No
Return Claim MadeYes

Absolutely amazing!

published

Inlove the quailty of clothing, it's true to size, fast shipping and the girls where amazing when it came to needing help. Highly recommend!

Product Quality
Shipping

Great customer service

published

I had an issue with my clothes and I was able to return them without any problems;

Jess responded promptly and built up a friendly rapport and that's all you're looking for in customer service. Mistakes and errors will occur and she dealt with it well.

Good job to Jess and the rest of your team.

Incentivised Review No
Return Claim MadeYes
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Great customer service

published

After receiving an item that had a couple of issues with it, I contacted customer service and they were extremely quick and helpful in arranging a refund (as well as paid returned postage) for the item. Very impressed with their service!

Incentivised Review No
Erin M
Erin MGreater Melbourne (Inner), VIC
  • 2 reviews

Amazing!

published

Clothes are beautiful, easy to wear and very good quality. 1 item was faulty and it was so easy to get a refund. I re-bought the item again and it came in 2 days. Very happy!!

Product Quality
Shipping

Excellent customer service!

published

Organising a refund for a dress and the customer service was amazing! Very good communication and very understanding with personal requests!

Product Quality
Shipping

Zipper won’t stay up. Cheap fabric

published

I ordered the “corduroy” slacks and although the style is cute the fabric feels weak and the zipper will not stay up! I can’t walk for a minute without the zipper coming down. Disappointed as they were not cheap.

Incentivised Review No
Petal & Pup
Petal and PupPetal & Pup
Lauren D.
Lauren D.Sydney, NSW
  • 2 reviews

Beautiful range at affordable prices, quick delivery & great customer service

published

It's so nice to find a brand with a great range at affordable prices.
Delivery was quick and customer service was very prompt and helpful!

Product Quality
Shipping
Melanie
MelaniePerth, WA

Exceptional!

published

Exceptional, prompt customer service. Answered my question within the same day and was able to promptly proceed with ordering. Can’t wait to receive my coat, cardi and jeans.

Product Quality
Shipping
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Page 1 of 19

Questions & Answers

Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B
Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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