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Petal & Pup
4.3 from 697 reviews · View Statistics
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Reviews

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Letesha A.
Letesha A.South East Queensland, QLD

Cons outweight pros???

published
Product Quality
3/5
Shipping
5/5
Sarah
SarahSydney, NSW
  • 3 reviews

Great clothes but terrible returns policy

published

Always love the clothes from Petal and Pup, good price and style. However their returns policy is really disappointing. Navigating a return on their website is hard to do and it took over 24 hours for a returns label to be emailed to me. I was charged $9.95 for the return! I feel this is alot considering I was returning a $50 item. I will now reconsider buying from Petal and Pup again and choose other suppliers that offer low or no cost returns.

Product Quality
3/5
Shipping
1/5
Ani
AniSydney, NSW

Poor Quality

published
Product Quality
1/5
Shipping
5/5
Petal & Pup
Petal and PupPetal & Pup
Sue
SuePerth, WA

Prompt service, but disappointing products.

published
Product Quality
1/5
Incentivised Review No
Petal & Pup
Petal and PupPetal & Pup
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Zipper won’t stay up. Cheap fabric

published

I ordered the “corduroy” slacks and although the style is cute the fabric feels weak and the zipper will not stay up! I can’t walk for a minute without the zipper coming down. Disappointed as they were not cheap.

Incentivised Review No
Petal & Pup
Petal and PupPetal & Pup
Caitlin G.
Caitlin G.Greater Melbourne (Outer), VIC
  • 2 reviews

Sizing was really off

published

I ordered the brown Corduroy pants. I’m usually a size 10-12 but seeing as it said they run large I stuck to the 10. They were soooooo big. Like almost 2 sizes too big.... I am literally never a size 8 let alone 6.
The pants themselves were nice and the quality was fine, just be aware of sizing down when you order. Super confusing and really not in line with normal sizing.

This is the only time I’ve ordered from here so I can’t say that all of their items are like this. I do know people who love this ship so that’s gotta mean something.

I also wish they would use more sustainable shipping bags, so many companies are doing it now. Hate the waste.
Plus side, shipping was quick!

Product Quality
4/5
Shipping
4/5
Petal & Pup
Petal and PupPetal & Pup
Lucy
LucySydney, NSW
  • 3 reviews
  • 1 like

Disappointed ☹️

published

I bought four items from Petal and Pup just over a month ago. 2 of the four items have already fallen apart. I bought the ‘Cisco’ top in beige and the seams completely fell apart after my second wear and it hadn’t even been put in the washing machine yet! I am a tiny person and bought a S/M so there is absolutely no reason the seams should have come apart and unstitched. It is completely unwearable now, which is a shame because I absolutely loved the top. As for the other item, I bought a pair of earrings and they too broke. Luckily I was able to fix those, but the top unfortunately not. I would expect this to happen to a top I had worn for months or years not for a top i’d worn only twice.

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Product Quality
1/5
Shipping
5/5
Petal & Pup
Petal and PupPetal & Pup
Rach
Rach Sydney, NSW

Sizing varies so much between items and you have to pay for every return.

published

I find the sizing to be all over the place. Ordered two dresses that were size 10 and one is very oversized. It stings to have to pay $10 for a return every time. I know lots of people who refuse to shop here for that reason.
I had to pay to return items before due to them not being great quality and now paying to return items again due to sizing issues.
Also they don’t offer refunds which means you can get it to an endless cycle or paying and returning and end up spending heaps on returns!
I also find the quality very mediocre for the price.

Product Quality
2/5
Shipping
5/5
Incentivised Review No
Petal & Pup
Petal and PupPetal & Pup
Emma S.
Emma S.Sydney, NSW

Sizing too large

published

I usually love petal and pup and have ordered quite a few things off them, their customer service and delivery is super fast. But lately I have ordered two Dresses in a size 6 and they have come too large. Size 6 always fits me well and two dresses I’ve order from them in the past fit great. But I’ve been super disappointed with the last two I’ve ordered. They have fit me like a size 10.

Product Quality
4/5
Shipping
5/5
Petal & Pup
Petal and PupPetal & Pup
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Anthony
AnthonySydney, NSW

Bad experience all round

published

Clothing is all random sizes & you can’t get a refund, only store credit.

I ordered a S and 8 in various pairs of pants and they are huge! I’m usually a 8-10 so a S shouldn’t be falling off me. I also accidentally ordered a size 6 in a top (my fault) which I couldn’t get over my head. Going by the pants size you would think a 6 would be a better size.

I spent quite a lot and now I have a store voucher from my refund which I won’t using. Pretty bad not offering refunds on an internet clothing brand. Sad I spent so much in my first order.

Won’t be using again.

Product Quality
2/5
Shipping
3/5
Petal & Pup
Petal and PupPetal & Pup
Pirro
PirroSouth East Queensland, QLD
  • 3 reviews

Should offer free returns or refunds being an online only store

published

I think if this store offered free return shipping or refunds they would get more sales. I know Atleast 5 people who refuse to shop here because of the out of pocket cost for returns. When you don’t have the ability to try something on in store you potentially could be out of pocket several times for return postage. I don’t believe that’s fair. Other companies like The iconic and ASOS are far more buyer friendly due to their return options. You can’t even drop items to their warehouse. I think petal and pup need to look into this issue to make shopping with them more desirable.

Product Quality
3/5
Incentivised Review No
Petal & Pup
Petal and PupPetal & Pup
Alex S.
Alex S.Greater Melbourne (Inner), VIC

Items are not pictured AT ALL. Sizing is a bit off and material feels so cheap. Highly unlikely to buy again

published
Product Quality
1/5
Shipping
1/5
Petal & Pup
Petal and PupPetal & Pup
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Fevsey
FevseyAustralian Capital Territory
  • 5 reviews
  • 1 like

Items are often not as good quality as pictured

published

I have bought many items from petal and pup. The items are usually poorer quality than I’d expect. The way the material and cut looks in the photos is often misleading. The clothes often turn out to be very thin and flimsy. Sizing also generally runs larger than standard. The prices are above average, which I don’t mind at the time of purchase because I think I am ordering something decent quality. But be careful what you choose to buy, because it can be a hit and miss.

Product Quality
2/5
Shipping
4/5
Petal & Pup
Petal and PupPetal & Pup
Joelle
JoelleSydney, NSW
  • 6 reviews
  • 4 likes

Quality of the material is not the best

published

Clothes are ok, you can tell the quality isn’t the best for the prices you pay. The material is really thin and I thought they would be of better quality when looking through the site. Wouldn’t purchase again, would go elsewhere for better quality material.

Product Quality
3/5
Incentivised Review No
Petal & Pup
Petal and PupPetal & Pup

Mixed

published

Can’t really give much of a rating for petal and pup. I’ve spent more returning items and selling myself another that was just poor quality. The sizing is very inconsistent and paying to return an item and store credit rather than refunds in 2020 is a bit ridiculous. The customer service is really good though and the people are helpful.

Product Quality
2/5
Shipping
1/5
Petal & Pup
Petal and PupPetal & Pup
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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