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Petal & Pup
4.3 from 799 reviews · View Statistics
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K. Stevens
K. Stevens
  • 2 reviews
  • 1 like

Outstanding customer service

published

I was so beyond impressed with how helpful Jess was. She was so incredibly delightful, and guided me through a return, making it as painless as possible for me. Such a star!

Incentivised Review No
Return Claim MadeYes
Sizing True to size
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Outstanding service

published

Thank you so much for the great service.
It’s hard to find online businesses that take pride in their customer service. I had an issue with one of pieces I purchased, petal and pup have resolved this issue so promptly and with ease for myself.

I am so glad I came across Petal and Pup, I absolutely LOVE this business and am so glad to have received such great service so that I can continue to use them in future.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Melissa
MelissaDarling Downs, QLD

Super fast delivery

published

First time customer. Excellent quality, delivery in less than 24 hours. This has to be one of my best online shopping experiences so far. Sizing is spot on. Well done Petal & Pup

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Ciara
Ciara
  • 5 reviews

Great products, excellent service

published

I've bought off here multiple times and it's great. Some items may not be as good as others but I just go off what the reviews say.

The sizing is pretty spot on there's only been one item where it did not fit me. There is a good selection of clothing.

The customer service is amazing! They are super friendly, respond back quickly and were very accommodating to my requests. They also dispatch orders pretty fast.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Perfect dresses for all occasions

published

Highly recommend petal and pup clothing to anyone, I needed a couple of dresses for some upcoming events and I couldn’t fault the two dresses I received! Beautiful quality clothes that fit perfectly! And super fast delivery.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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meryem
meryemSydney, NSW

Amazing return process

published

On top of having amazing delivery times, Petal and Pup have such a great the return process on their website! Larger clothing stores that have been around forever don’t even have such a user-friendly, streamlined online return system. So helpful!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Best customer service, fastest postage and amazing clothes

published

Seriously fastest postage ever! Always receive the very next day.
Returns and exchanges are super easy and the customer service is amazing!
Best of all clothes are beautiful always receive lots of compliments

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Similar opinion? Write a review on ProductReview.com.au!

Poor quality :(

published

I first saw Petal & Pup on an Instagram feed and it all looked really pretty and stylish, I got the impression that it is good quality, trendy clothing but I am quite disappointed with the quality. I ordered a PU leather jacket, a cardigan and a playsuit. The PU leather jacket looks okay, but it is very shiny and it has a a bad smell. The cardigan had a dangly button, I had to sew it back properly before even wearing it. The playsuit I'll admit is up to scratch, but I don't think I'll buy here again unfortunately, I paid a lot of money for these items and I feel ripped off. After reading that they only offer store credit, I'm not sure there is much hope of getting my money back. What a waste of my splurge money :(

Product Quality
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Tab G
Tab GPerth, WA
  • 2 reviews

Excellent product and customer service

published

I have been ordering from Petal + Pup for years now because of the quick turnaround and I live in Perth. You can quickly jump on the app or website and make your purchase knowing you will receive the purchased items in a few days.

I'm never disappointed with the quality of each purchase. All run true to size and of good quality.

The customer service team are quick to respond and are kind. They do a fantastic job and I will continue shopping with Petal + Pup

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Phenomenal customer service

published

Great team. It was my first time purchasing from P&P and they made it very easy to exchange an item that just didn’t suit me but was perfectly fine in quality.
I had made an error with my exchange and the staffs attention to detail on helping me correct this error was next to none.
Highly recommend these products due to having such outstanding experience and I absolutely love the 5 other pieces I purchased ❤️ Thanks again guys x

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised
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Jemma Louise
Jemma LouiseSouth East Queensland, QLD
  • 2 reviews

Petal and Pup is my absolute favourite clothing company!

published

I placed an online order in February and received it slightly later (due to the QLD floods). I was so impressed with the ongoing e-mail communication from Petal & Pup staff to ensure I safely and efficiently received my new beautiful Petal & Pup dresses! I cannot fault the staff at all. I feel I am such a valued customer. I love all of my Petal & Pup dresses and especially appreciate my two new beautiful dresses that I’m excited to wear sometime soon! Thank you, Petal & Pup. You are simply amazing! I’ll be purchasing even more amazing clothing items from you. xo

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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The Perfect LBD

published

I got those for a Hen’s Cocktail event and wow did I feel sexy yet classy in this LBD! It’s so incredibly flattering on the curves and because it’s not cling tight, I can breathe and eat with worrying how it looks. Highly recommend! Oh and I’m a size D and went bra free modestly with this.

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Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Petal & Pup
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Lee-Anne
Lee-AnneSouth East Queensland, QLD

Amazing Service and Wonderful Quality, Beautiful

published

I was so delighted to receive my beautiful pieces of clothing in 24 hours. Pretty amazing!!! Items are gorgeous and as described, lovely quality, great price. Fantastic Petal and Pup, truly wonderful service.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Petal & Pup
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Bec
BecSydney

Super fast service!

published

My order was delivered in less than 48hours and the pants are gorgeous! Will define order from this site again. Thank you.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Beautiful dresses and wonderful costumer service !

published

Incredible customer service and easy returns! I swapped a few dresses for a wedding and they were very flexible and accommodating!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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