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Petal & Pup
4.3 from 736 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Meischa
MeischaPerth
  • 2 reviews
  • 2 likes

Only buy if you KNOW the item is perfect

published

All the clothing looks amazing online. HOWEVER, be aware that if you don't like what you have purchased and want to return it, you will be out of pocket:

$10 postage you pay to receive the items (if under $100)
$10 postage to send item(s) back to them
$9.95 restocking fee

I essentially paid $30 to try on a dress I don't want. And they don't offer refunds, so I'm stuck with a credit note to potentially go through that expensive process again. There are too many other options online which offer free returns to bother risking losing money buying through Petal & Pup. Yes, I know their returns policy is clearly stated on their website, but for those who are considering buying and don’t know their returns policy yet - BEWARE.

Product Quality
2/5
Shipping
2/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Meischa
Meischa
Letesha A.
Letesha A.South East Queensland, QLD

Cons outweight pros???

published
Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

First time buyer

published

First time using Petal & Pup and definitely intend to use again. Satisfied with the lovely items I bought, unfortunately had to return one to be exchanged. The return process was easy to navigate and when some delays occurred, the team was very responsive and eager to assist. Everyone I spoke with or was involved in the process was friendly and helpful.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
  • Verified

Excellent Customer Service, Ok quality

published
Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Iara Martin
Iara MartinSydney, NSW

I would buy with them again

published

I bought a dress that doesn’t fit at all, also I didn’t like the material. I requested a return label + refund and Friona assisted me with a lovely attitude. I believe the company is trying to offer a better service and I would definitely buy with them again.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Lucy
LucySydney, NSW
  • 3 reviews
  • 1 like

Disappointed ☹️

published

I bought four items from Petal and Pup just over a month ago. 2 of the four items have already fallen apart. I bought the ‘Cisco’ top in beige and the seams completely fell apart after my second wear and it hadn’t even been put in the washing machine yet! I am a tiny person and bought a S/M so there is absolutely no reason the seams should have come apart and unstitched. It is completely unwearable now, which is a shame because I absolutely loved the top. As for the other item, I bought a pair of earrings and they too broke. Luckily I was able to fix those, but the top unfortunately not. I would expect this to happen to a top I had worn for months or years not for a top i’d worn only twice.

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Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Tiffany
TiffanySydney, NSW

First class customer service!

published

Good quality clothing considering the prices. I like the variety of designs, colour options and the fit of the two dresses that I received. I received my order within 2 days, however, one had a faulty zipper. Fiona from the customer service team was incredible!! Arranged for a speedy refund and was an absolute delight to deal with! I will definitely shop with Petal and Pup again, mainly because of how amazing Fiona was :)

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Pirro
PirroSouth East Queensland, QLD
  • 3 reviews

Should offer free returns or refunds being an online only store

published

I think if this store offered free return shipping or refunds they would get more sales. I know Atleast 5 people who refuse to shop here because of the out of pocket cost for returns. When you don’t have the ability to try something on in store you potentially could be out of pocket several times for return postage. I don’t believe that’s fair. Other companies like The iconic and ASOS are far more buyer friendly due to their return options. You can’t even drop items to their warehouse. I think petal and pup need to look into this issue to make shopping with them more desirable.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Alex S.
Alex S.Greater Melbourne (Inner), VIC

Items are not pictured AT ALL. Sizing is a bit off and material feels so cheap. Highly unlikely to buy again

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Mixed

published

Can’t really give much of a rating for petal and pup. I’ve spent more returning items and selling myself another that was just poor quality. The sizing is very inconsistent and paying to return an item and store credit rather than refunds in 2020 is a bit ridiculous. The customer service is really good though and the people are helpful.

Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
  • Verified

Amazing Customer service

published

I recently bought a dress from here and then later returned it, and customer service was above and beyond, helping me with my order and getting back to me asap! will definitely order from here again! also they have very cute clothes...

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup

Hey Mila, thanks for your review! We are so glad to hear your return was made easy with the help of our Customer Experience Team! We look forward to serving you again in the future! Love the team at P+P xx

Daniela M.
Daniela M.Greater Melbourne (Outer), VIC

Products on aliexpress

published

Bought 2 items. Today I went on aliexpress and came across the identical items for a third of the price. Now I'm regretful. Jump on Aliexpress (china site) instead I saw many of their designs on there soooo much cheaper.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
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Abbey
AbbeyHobart, TAS

Bad quality

published

I ordered the 'napier skirt' in white, the skirt is completely different to what it looks like online, when I received it the seams were coming un-done and looked like an unfinished job. I would not recommend shopping here, completely overpriced for extremely disappointing quality. I didn't send it back, as they don't offer refunds which is also entirely ridiculous. Do not waste your money here.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
SLSL
SLSLSydney, NSW
  • 3 reviews
  • 1 like

Cute dresses but overpriced for the quality

published

Super fast next day delivery which I wasn’t expecting! The dresses are cute but I’d compare the quality to be in line with dresses from cotton on however the prices are more in line with Witchery. I’m glad that one of my dresses was on sale, if I had paid full price for both I would have felt ripped off.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
SLSL
SLSL
Petal & Pup
Petal and PupPetal & Pup

Terrible quality for the price and no ability to be refunded

published

For the top end online pricing, the quality of these clothes are pretty ordinary.
They are made by brands that are sold in market style shops for a fraction of the price. I have just found the same dress that is $79.95 with P&P for $13.95 with Shein and it is the same label, same terrible quality material.
I have had to return products 3 times due to the sizing and terrible quality and was given a voucher each time but really, it would appear that I actually wanted a refund but it isn't an option. I now have 2 dresses that I will never wear that set me back about $150 in total.
It's a shame that you can't see the label before you buy from P&P.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

See all Petal & Pup questions

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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