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Petal & Pup
4.3 from 712 reviews · View Statistics
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Reviews

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Ani
AniSydney, NSW

Poor Quality

published
Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Sue
SuePerth, WA

Prompt service, but disappointing products.

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Iara Martin
Iara MartinSydney, NSW

I would buy with them again

published

I bought a dress that doesn’t fit at all, also I didn’t like the material. I requested a return label + refund and Friona assisted me with a lovely attitude. I believe the company is trying to offer a better service and I would definitely buy with them again.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Alex S.
Alex S.Greater Melbourne (Inner), VIC

Items are not pictured AT ALL. Sizing is a bit off and material feels so cheap. Highly unlikely to buy again

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Fevsey
FevseyAustralian Capital Territory
  • 5 reviews
  • 1 like

Items are often not as good quality as pictured

published

I have bought many items from petal and pup. The items are usually poorer quality than I’d expect. The way the material and cut looks in the photos is often misleading. The clothes often turn out to be very thin and flimsy. Sizing also generally runs larger than standard. The prices are above average, which I don’t mind at the time of purchase because I think I am ordering something decent quality. But be careful what you choose to buy, because it can be a hit and miss.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup

Mixed

published

Can’t really give much of a rating for petal and pup. I’ve spent more returning items and selling myself another that was just poor quality. The sizing is very inconsistent and paying to return an item and store credit rather than refunds in 2020 is a bit ridiculous. The customer service is really good though and the people are helpful.

Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Abbey
AbbeyHobart, TAS

Bad quality

published

I ordered the 'napier skirt' in white, the skirt is completely different to what it looks like online, when I received it the seams were coming un-done and looked like an unfinished job. I would not recommend shopping here, completely overpriced for extremely disappointing quality. I didn't send it back, as they don't offer refunds which is also entirely ridiculous. Do not waste your money here.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup

Bad Costumer Service: Poor quality in clothes

published

The quality of the clothes were pretty bad material, cheaply made. I returned all of my items a month ago and still have yet to receive even an email back or a credit to my account. I am really disappointed, I wish I could have my money back instead of store credit. Ii would probably never shop here again and warn you from doing the same.

Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup

Terrible quality for the price and no ability to be refunded

published

For the top end online pricing, the quality of these clothes are pretty ordinary.
They are made by brands that are sold in market style shops for a fraction of the price. I have just found the same dress that is $79.95 with P&P for $13.95 with Shein and it is the same label, same terrible quality material.
I have had to return products 3 times due to the sizing and terrible quality and was given a voucher each time but really, it would appear that I actually wanted a refund but it isn't an option. I now have 2 dresses that I will never wear that set me back about $150 in total.
It's a shame that you can't see the label before you buy from P&P.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Siobhan
SiobhanGold coast
  • 2 reviews

Best get a bigger size

published

Loved the variety of clothing pieces, the material, the colours, the brand, the website, customer service but when washed they shrunk a size or two, important to read every label

Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Rebecca
RebeccaPerth, WA
  • 2 reviews
  • 1 like

Hit and miss sizing, average customer service

published

I bought two size 10 dresses from P&P, one fit perfectly, the other is realistically a size 12-14. P&P have refused a credit note for return of this dress as it was on sale. In normal circumstances I would accept this as fair but the dress is clearly very far from being true to size. They have twice declined to accept the return and instead gave me a 10% discount code. So I can spend more money on dresses that might not fit and that I can’t return?

Product Quality
3/5
Shipping
4/5
Incentivised Review No
Sizing Very large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Rebecca
Rebecca

Hi, I wasn’t unsatisfied with a store credit - I was refused one and given a 10% discount code instead.

Petal & Pup
Petal and PupPetal & Pup

Thanks for your reply Rebecca, I would love to revisit your situation to find the resolution you are looking for. Would it be possible to make contact with me at emmag@petalandpup.com.au

Disappointed customer

published

Be careful with your colour choice because my red dress was in fact coral. This was very unfortunate as I wanted a red dress for christmas. I also noticed upon receiving my package there were 3-4 tears on the material. All in all, I don't think I'll be buying from Petal & Pup again.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Angela L.
Angela L.South East Queensland, QLD

Has all different tags, nice stuff but dont get the quality you pay for

published

Bought 3 dresses and a top online. Cost me a total of $250. Thinking I would get semi decent quality. Every clothing had a different tag on it from another brand and looks nothing like the photos advertised online. Also ordered size 8 dresses to end up being size 12/14. Thought I would of been paying for better quality not stuff for $10 from China. Very disappointed.

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
  • Verified

Disappointing

published

I bought a dress for a wedding I really loved online, but waited until it even came back in stock. When I got it, the sizing was way off and left me scrambling to find a new dress in less than a weeks time. I was further disappointed to learn of the return policy, and there was no real notice that the policy differs from other clothing lines. Hoping to find a silver lining, but right now I am definitely frustrated. -Megan Gallagher

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
  • Verified

Product disappointment

published

Unfortunately for me I haven’t had a good experience with petal and pup. I had placed 3 different orders, each containing 2 items. The sizing was wrong for all of them either being smaller or larger than suggested and the items looked nothing like the photo. I won’t be buying anything from here again.

Product Quality
2/5
Shipping
5/5
Incentivised Review No
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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