Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Perfect dress for my baby shower
Absolutely obsessed with this dress, fits perfectly and is so comfortable. Beautiful colour and feel fabulous with it on. I made a mistake with my address also and it was changed with absolutely no hassle. Can’t wait to buy more beautiful things from you - thank you so much!
Exceptional Customer service and stunning products
I love the affordable Bump Friendly section. Clothing that can be used both during pregnancy and after pregnancy. Helping pregnant women feel beautiful without breaking the bank.
The reviewer stated that an incentive was offered for this review
Absolutely love their clothes and the best costumer service!
Absolutely love this store and their products! The customer service is amazing and the clothes are amazing quality and true to their size and description. I highly recommend Petal & Pup and can’t wait to get my next purchases!
I love this online store
I recently did my my first online purchase with this store. My dresses arrived so quickly and were in perfect condition. I love them all. Email responses were incredibly quick also. I will certainly be shopping with Petal & Pup again in the future. All round great experience.
Customer Service is Amazing!
I contacted customer service for help because I had mistakenly let my gift voucher expire. To my pleasant surprise I quickly received a lovely reply from Abby reinstating my voucher so I could still use it. I am so happy with the outcome and am blown away by their kindness in fixing my mistake :) thank you Abby and Petal & Pup!
chefs kiss on customer service!
Marshanna was wonderful in helping me out with an error I made in my order! response time was spot on and eased my stress immediately x
The reviewer stated that an incentive was offered for this review
Cons outweight pros???
I really liked majority of the clothes and the ease in use of the website so I thought with same day delivery if ordered before 10am, I may aswell. I ordered a dress and didn't like it so lodged a return and had to pay $10 which is way too high in my opinion. Secondly, making most dresses $99 and then offering free freight over $100 is cruel. Trying to find anything under $10 is also pretty much impossible. My return was processed the next day after posting for a store credit which is actually really good but why wouldnt you offer refunds? I o...bviously had to buy another dress because I had a store credit.. Again, had to buy a nasty $5 clearance necklace (literally all they had that was less than $10 on the website) but it did come same day and this dress is a lot better than the previous one however I am only keeping it instead of swapping it for yet another one because I refuse to spend $30 on just sending/trying the dresses on... Seem money hungry, and for this purpose I will not be shopping from here again.
Petal and Pup are highly responsive and friendly and go out of their way to help resolve issues.
Service goes a long way, keep it up team !
Petal and Pup are wonderful!!
The customer service at Petal and Pup are truely wonderful. I had an issue with a just expired credit and Fiona was so kind and understanding with this issue. Thankyou again!
Amazing customer service by Jess
A big thank you to customer service, always happy to help and reply so so quickly. The team is so accommodating and really want you to have a good experience
The best customer service
It goes without saying the clothes are great at Petal and Pup. But this review is about the customer service.
No matter what my query has been they have gotten back to me so quickly and always fixed it to suit me and help me out every single time!
The team are so accommodating and really want you to have the best shopping experience with them.
They should be very proud of the customer service ethics and continue this way and the business im sure will continue to grow.
I will keep shopping at petal and pup not just for the cute clothes but knowing it’s an actual team that cares behind it.
Good prices, fun designs and good quality
I always shop with P&P, I often use the dresses for a season or two, but that's fine for that price! Recommend. Only downside you pay for returns yourself.
Amazing Customer service
Absolutely amazing customer service from Jess at Petal and Pup. Couldn’t fault this brand and the way they dealt with my issue of not receiving tracking details ( due to my own fault of an incorrect email ) they got back to me within 24hours with my tracking details and a very personal email response.
Also received my order and it’s amazing Quality , highly recommend
5 star customer service. Fast shipping.
Amazing service from Petal & Pup. Extensive range of quality & affordable products for all occasions. I live remote WA & shipping is fast which is super impressive. I entered the wrong shipping address & contacted customer service. Jess was great in rectifying it immediately & there was no delay in receiving my dress. My first preference when ordering online.
Wonderful Customer Service and Excellent First Time Shopping Experience!
I have been so pleasantly surprised by my first experience with this brand. From the promptness of delivery, through to answering my emails and questions, a thoroughly wonderful experience and especially from Shoshana. She answered all of my questions with such professionalism, and kindness, I will most definitely be shopping with them in the future and spreading the word with friends and family!
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: firstname.lastname@example.org. They would be eager to assist!
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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