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Petal & Pup
4.3 from 696 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Molly
MollySydney, NSW

Perfect dress for my baby shower

published

Absolutely obsessed with this dress, fits perfectly and is so comfortable. Beautiful colour and feel fabulous with it on. I made a mistake with my address also and it was changed with absolutely no hassle. Can’t wait to buy more beautiful things from you - thank you so much!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Nicala L.
Nicala L.Darling Downs, QLD

Exceptional Customer service and stunning products

published

I love the affordable Bump Friendly section. Clothing that can be used both during pregnancy and after pregnancy. Helping pregnant women feel beautiful without breaking the bank.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Kaitlyn
KaitlynGreater Melbourne (Metropolitan), VIC
  • Verified

Absolutely love their clothes and the best costumer service!

published

Absolutely love this store and their products! The customer service is amazing and the clothes are amazing quality and true to their size and description. I highly recommend Petal & Pup and can’t wait to get my next purchases!

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Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

I love this online store

published

I recently did my my first online purchase with this store. My dresses arrived so quickly and were in perfect condition. I love them all. Email responses were incredibly quick also. I will certainly be shopping with Petal & Pup again in the future. All round great experience.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Customer Service is Amazing!

published

I contacted customer service for help because I had mistakenly let my gift voucher expire. To my pleasant surprise I quickly received a lovely reply from Abby reinstating my voucher so I could still use it. I am so happy with the outcome and am blown away by their kindness in fixing my mistake :) thank you Abby and Petal & Pup!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo

chefs kiss on customer service!

published

Marshanna was wonderful in helping me out with an error I made in my order! response time was spot on and eased my stress immediately x

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Letesha A.
Letesha A.South East Queensland, QLD

Cons outweight pros???

published
Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Amazing service

published

Petal and Pup are highly responsive and friendly and go out of their way to help resolve issues.
Service goes a long way, keep it up team !

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size

Petal and Pup are wonderful!!

published

The customer service at Petal and Pup are truely wonderful. I had an issue with a just expired credit and Fiona was so kind and understanding with this issue. Thankyou again!

Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Anonymous
AnonymousCanberra Central 2601, ACT

Amazing customer service by Jess

published

A big thank you to customer service, always happy to help and reply so so quickly. The team is so accommodating and really want you to have a good experience

Incentivised Review No
Return Claim MadeNo
Natalie M
Natalie MSydney, NSW
  • 2 reviews
  • 1 like

The best customer service

published

It goes without saying the clothes are great at Petal and Pup. But this review is about the customer service.
No matter what my query has been they have gotten back to me so quickly and always fixed it to suit me and help me out every single time!
The team are so accommodating and really want you to have the best shopping experience with them.
They should be very proud of the customer service ethics and continue this way and the business im sure will continue to grow.

I will keep shopping at petal and pup not just for the cute clothes but knowing it’s an actual team that cares behind it.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Annie
AnnieGreater Melbourne (Inner), VIC
  • 2 reviews

Good prices, fun designs and good quality

published

I always shop with P&P, I often use the dresses for a season or two, but that's fine for that price! Recommend. Only downside you pay for returns yourself.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Sophie
SophieNew South Wales

Amazing Customer service

published

Absolutely amazing customer service from Jess at Petal and Pup. Couldn’t fault this brand and the way they dealt with my issue of not receiving tracking details ( due to my own fault of an incorrect email ) they got back to me within 24hours with my tracking details and a very personal email response.

Also received my order and it’s amazing Quality , highly recommend

Xx

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Melinda H.
Melinda H.Pilbara, WA
  • Verified

5 star customer service. Fast shipping.

published

Amazing service from Petal & Pup. Extensive range of quality & affordable products for all occasions. I live remote WA & shipping is fast which is super impressive. I entered the wrong shipping address & contacted customer service. Jess was great in rectifying it immediately & there was no delay in receiving my dress. My first preference when ordering online.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Clauds
ClaudsSydney, NSW

Wonderful Customer Service and Excellent First Time Shopping Experience!

published

I have been so pleasantly surprised by my first experience with this brand. From the promptness of delivery, through to answering my emails and questions, a thoroughly wonderful experience and especially from Shoshana. She answered all of my questions with such professionalism, and kindness, I will most definitely be shopping with them in the future and spreading the word with friends and family!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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