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Petal & Pup
4.4 from 812 reviews · View Statistics
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Reviews

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Alison
AlisonWestern Australia
  • 2 reviews

Great after service

published

Due to sizing I had to return my items and despite the returns policy being a credit, I was given a full refund on request by the very helpful staff

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Customer Service is Second to None

published

What an amazing company and staff to deal with. Shoshana was more than accomodating in regards to a problem I occured

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Caitlin G.
Caitlin G.Greater Melbourne (Outer), VIC
  • 2 reviews

Sizing was really off

published

I ordered the brown Corduroy pants. I’m usually a size 10-12 but seeing as it said they run large I stuck to the 10. They were soooooo big. Like almost 2 sizes too big.... I am literally never a size 8 let alone 6.
The pants themselves were nice and the quality was fine, just be aware of sizing down when you order. Super confusing and really not in line with normal sizing.

This is the only time I’ve ordered from here so I can’t say that all of their items are like this. I do know people who love this ship so that’s gotta mean something.

I also wish they would use more sustainable shipping bags, so many companies are doing it now. Hate the waste.
Plus side, shipping was quick!

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
Petal & Pup
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Emma S.
Emma S.Sydney, NSW

Sizing too large

published

I usually love petal and pup and have ordered quite a few things off them, their customer service and delivery is super fast. But lately I have ordered two Dresses in a size 6 and they have come too large. Size 6 always fits me well and two dresses I’ve order from them in the past fit great. But I’ve been super disappointed with the last two I’ve ordered. They have fit me like a size 10.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Petal & Pup
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E.S
E.S
  • 3 reviews
  • 1 like

Fast shipping. Good quality clothing

published

Update: in the process of getting a refund. Laura has gone above and beyond to help in returning the item immediately.

Happy with the dresses I bought although both were on the short side even for my height. Went to wash one, followed the instructions and was disappointed to see it shrunk to the point where I couldn't wear it out again.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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Joelle
JoelleSydney, NSW
  • 6 reviews
  • 4 likes

Quality of the material is not the best

published

Clothes are ok, you can tell the quality isn’t the best for the prices you pay. The material is really thin and I thought they would be of better quality when looking through the site. Wouldn’t purchase again, would go elsewhere for better quality material.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Petal & Pup
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Excellent customer service

published

I have always found the customer service to be lovely , timely , positive and helpful in all dealings I have had with Petal and Pup. The most recent was with Jake.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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  • Verified

fit issues

published

I like the look of a lot of the clothing but when I order it - especially the dresses the fit is not great - ideally suited to a flat chested no shape at all figure I think - often the bust lines were out and I ended up paying for tailoring to alter two dresses - one which I ended up turning into a skirt. Has left me less interested in the clothing on this website as a result.

Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

Trevanco
TrevancoBlayney
  • Verified

More sizes required

published

Beautiful clothes, well made, excellent service on postage and returns. Unfortunately no larger sizes. Expanding size range would be of great benefit. Unfortunately this company only caters for up to size 14, and credits are available on returns, not refunds even if tie size is not available. Length of garments misleading by pictures.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
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  • Verified

Decent clothes & decent prices

published

Prices are very reasonable so quality is equivalent. Lots of variety and cute designs. The site is very easy to navigate but you pay for shipping and returns. Finally, the return policy is not that flexible as returns are credits and have to be w/in 14days. This return policy causes me to not buy from this site as much.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

kerryn
kerrynGreater Melbourne (Inner), VIC
  • Verified

Not for me !

published

Site very difficult to navigate . a photo of a dress was on Insta with Shop now but could not find the dress after wading through pages !!
products I've bought have been mixed quality and sizing varied .I was very annoyed that I could not get a refund only a credit note

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

Sue
SueSouth East Queensland, QLD
  • Verified

Great shopping but..

published

Love the range and speed of delivery. Sizing is inconsistent across the site and compared to standard Australian sizing. Disappointing that returns only allow for gift card and not actual cash value payment to credit card.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Sizing Slightly small
Petal & Pup
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Review collected in partnership with Petal & Pup

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MumShopper
MumShopperSydney
  • 5 reviews
  • 4 likes
  • Verified

The no refund policy was annoying.

published

The clothes look lovely but the no-refund policy isn’t so great. Instead of a refund I went through three exchanged outfits, paying delivery each time, until I finally kept the last one because I gave up. I’ve still never worn it. I won’t buy fashion online again from a company that doesn’t offer a refund.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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MumShopper
MumShopper
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Review collected in partnership with Petal & Pup

Giselle F.
Giselle F.Greater Melbourne (Inner), VIC

My Personal stylist

published

I absolutely love petal and pups products. I have got several of their dresses and over a dozen in my wishlist that i intend to purchase. They're reasonably priced and good quality for the cost. Definitely recommend!!!!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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Tonia
ToniaSydney
  • 5 reviews
  • Verified

Poor sizing

published

While the garments are decent, the sizing is inaccurate. A small is quite big, even going down a size the garments were still big (extra small).I’d go down one size when buying. Exchange service is efficient.

Incentivised Review No
Sizing Very large
Petal & Pup
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Review collected in partnership with Petal & Pup

Page 1 of 2

Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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