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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
Great Customer Care
Recently needed to return and item and I couldn't be happier with the prompt response and assistance provided by Sophie - it made all the difference!
1 comment
TiffanySydney, NSW
First class customer service!
Good quality clothing considering the prices. I like the variety of designs, colour options and the fit of the two dresses that I received. I received my order within 2 days, however, one had a faulty zipper. Fiona from the customer service team was incredible!! Arranged for a speedy refund and was an absolute delight to deal with! I will definitely shop with Petal and Pup again, mainly because of how amazing Fiona was :)
1 comment
Petal and PupPetal & Pup
Hi Tiffany, thank you for taking the time to leave a review. We are truly appreciative of your support and feedback as we are always striving for ways to better ourselves. Fiona is such a wonderful me...
Read morember of our team so we will be sure to let her know. We look forward to serving you again in the future and as always it would be our absolute pleasure to make this experience as easy and streamlined as possible for you. With love, P&P xxBillNorth Queensland, QLD
- 3 reviews
- 1 like
Excellent service
I have found this store to be easy to deal with. I received my order in no time but unfortunately it was too big for me. I returned it and within 10 days I received my credit, thank you so much and look forward to continue shopping with them.
1 comment
Petal and PupPetal & Pup
Hi Bill, thank you for taking the time to leave a review, this truly is appreciated. We are so sorry to hear the garment wasn't the perfect fit, our Customer Experience team are always eager to help y...
Read moreou find the right size should you wish to get in touch. We hope you are able to find another item you love using the store credit! Have a wonderful day, love P&P xxFind out how Petal & Pup compares to other Clothing Shops & Brands
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E.S
- 2 reviews
- 2 likes
Fast shipping. Good quality clothing
Update: in the process of getting a refund. Laura has gone above and beyond to help in returning the item immediately.
Happy with the dresses I bought although both were on the short side even for my height. Went to wash one, followed the instructions and was disappointed to see it shrunk to the point where I couldn't wear it out again.
1 comment
Petal and PupPetal & Pup
Hi There, thank you so much for taking the time leave your feedback, it is truly appreciated. We are terribly sorry to hear your garment has shrunk after your first wash, as quality is one of our high...
Read moreest priorities here at Petal + Pup. Please be rest assured, it is our best intention to assist you further and find a tailor made solution that works for you. Our Customer Experience team are eager to hear from you and would love if you could send through a message to contactus@petalandpup.com.au at your earliest convenience. Love P+P xx- Verified customer
Amazing Customer service
I recently bought a dress from here and then later returned it, and customer service was above and beyond, helping me with my order and getting back to me asap! will definitely order from here again! also they have very cute clothes...
1 comment
Petal and PupPetal & Pup
Hey Mila, thanks for your review! We are so glad to hear your return was made easy with the help of our Customer Experience Team! We look forward to serving you again in the future! Love the team at P+P xx
PHS
- 2 reviews
So soft.
I love my Jemima knits, so much that I have bought several different colours. They are so soft. Being oversize they are larger around the neck/shoulders than usual so I had to go down to an S/M from an M/L, but they are gorgeous jumpers
1 comment
Petal and PupPetal & Pup
Hey there, thanks so much for leaving your review! We are so happy to hear that you love the Jemima Knits as much as we do. We are so happy to hear that has landed well with you. We truly can't wait to serve you in the future! Love the team at P+P xx
PaulaNorth Queensland, QLD
So pretty
The Largo dress in pink is such a pretty dress. Very versatile, can be worn with or without self tie. Very comfortable to wear and the sleeves are the perfect length
1 comment
Petal and PupPetal & Pup
Hey Paula, Thanks for taking the time to leave a review! We too love the Largo for its effortless beauty and are so thrilled to hear you've found multiple ways to style it. We look forward to matching...
Read more you with more styles in the future. Love the team at P+P xxKANYAN LIUSydney, NSW
- 2 reviews
- 1 like
Great customer service
Love the design but I’d say they’re on the large side. I’m petit and it’s not easy for me to shop for something suitable. However, customer service is great - super responsive and helpful! It would be great though if customers have the option of cash refund or store credit that doesn’t expire.
1 comment
Petal and PupPetal & Pup
Hey Kanyan, thanks so much for leaving your review! We are always looking for areas to improve and will take your sizing needs into consideration. We are so happy to hear that you received great custo...
Read moremer service! Feel free to reach out to us if you would like further assistance with returns or credit notes. I am sure we can find tailor made solutions to meet your needs! Love the team at P+P xxC. GiurastanteMetropolitan Adelaide, SA
So much cute stuff
Easy to navigate , easy to order, delivery quick and any issues sorted quickly , only reason I didn’t give 5 star was because a lot
Of thing not available in my size. Haven’t liked the fabric on some things but my fault for not ready blurb properly
1 comment
Petal and PupPetal & Pup
Hey there, thanks so much for leaving your review! We are happy to hear that you have found the shopping experience easy and the delivery fast. Thanks for letting us know about the availability of siz...
Read moreing. We are always looking for areas where we can improve, so we will pass on your feedback to the necessary department. We look forward to serving you in the future! Love the team at P+P xxFind out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
Excellent customer service
I have always found the customer service to be lovely , timely , positive and helpful in all dealings I have had with Petal and Pup. The most recent was with Jake.
1 comment
Petal and PupPetal & Pup
Hey Rosemary! Thanks so much for leaving your review, it is so lovely to hear that you always have great customer service when dealing with the Customer Care team. So happy to hear Jake was able to he...
Read morelp you in your last contact with us, we think he is pretty special too! Have a wonderful day Rosemary, you have certainly made ours! Love, the team at P+P xxRenaud
- 2 reviews
- 1 like
Sizing issues but resolved quickly with very friendly staff
My order got delivered in the wrong size and I sent it back immediately. The lovely ladies at P&P were incredibly understanding and kind over emails, after I explained I was stressing out if my order would not be returned on time for Christmas as a gift for my girlfriend. Problem was resolved and order fixed quickly once emails were returned to me. I do note that communication with the store would be a lot simpler and quicker if there was a phone number to call - this would also reduce the onslaught of small emails like mine in regards to sizing issues. Thank you so much for you help this week guys, I really appreciate it.
3 comments
Petal and PupPetal & Pup
Hey Renaud! We are so sorry to hear that, we have a 48 hour response time to all of our customers, I have found the emails you sent from yesterday so feel free to check it out! I am sure we will come to a good resolution together!
Hi thank you for getting back to me. I sent the dress back yesterday to your P.O. Box. Would someone please be able to call me in regards to exchanging for the correct size?
Petal and PupPetal & Pup
Sure thing Renaud, I will meet you in the emails!
- Verified customer
Different range of clothes
Sizes not as available, sells out quickly, but nice dresses available. Quality of products differs, would help to show the brand name.
Have to pay postage for returns and exchanges, unlike other similar sites.
1 comment
Petal and PupPetal & Pup
Hi Darsh,
Aw thank you for your review! We're so happy to hear that you're loving our range here at P&P! ...
Read more In regards to our returns process and stock levels - this is definitely something we will take onboard as we are constantly looking at ways to improve our services so that we are only providing the very best to our customers! ♡ Thank you again for your lovely words - the P&P team xxReview collected in partnership with Petal & Pup
TrevancoBlayney
- Verified customer
More sizes required
Beautiful clothes, well made, excellent service on postage and returns. Unfortunately no larger sizes. Expanding size range would be of great benefit. Unfortunately this company only caters for up to size 14, and credits are available on returns, not refunds even if tie size is not available. Length of garments misleading by pictures.
1 comment
Petal and PupPetal & Pup
Hi there,
Thank you so much for leaving your amazing feedback! We are so excited to hear that you have been nothing but satisfied with our clothing and service here at P&P! ♡...
Read more In regards to our sizing, please be assured that we are currently looking into increasing our sizing chart to cater to all of our lovely customers - be sure to keep checking back at our website as we implement these changes in future :) Thanks so much again - the P&P team xxReview collected in partnership with Petal & Pup
EmmaMetropolitan Adelaide, SA
- Verified customer
Great clothes
They have great clothes. Good variety. Very few sales. Would love a sale or free returns policy. Quick delivery and ease of ordering. Sizing is true to size. Will shop again.
1 comment
Petal and PupPetal & Pup
Hi Emma,
Thank you so much for leaving such positive feedback!...
Read more We are over the moon that you have had such an amazing shopping experience with us and we look forward to providing this level of service to you again in future! ♡ Please be assured that we are constantly looking into ways of improving our service so please be sure to keep checking back at our website to see when these changes are implemented in future :) With love, the P&P team xxReview collected in partnership with Petal & Pup
- Verified customer
It fitted nicely and has a nice style.
There could be more filters to help find online. There seems to be not much of some sizes at times. Some products aren’t my style at all but overall there are always good options that I like. Never expecting awesome quality but pieces I bought have always held up ok and good value for price.
1 comment
Petal and PupPetal & Pup
Hi Vero,
Thanks so much for your lovely review! We are so happy to hear that you love your P&P purchases :) ...
Read more We will definitely work on increasing our stock levels to ensure all of our customers have a pleasant and easy shopping experience - so thank you for passing this on, we really appreciate your feedback ♡ Have a wonderful day - the P&P team xxReview collected in partnership with Petal & Pup
Find out how Petal & Pup compares to other Clothing Shops & Brands
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Monica MoroneyIllawarra, NSW
- Verified customer
Lovely clothes that are true to size in most cases. Very expensive and often overpriced and unfortunately.
Hard to find your size available regularly. Products often out of stock and email reminders for when a particular item of available often take a long time to occur. I’m currently still waiting on one and it’s easily been more than a month.Products I’ve personally purchased, have been of good quality but mostly overpriced.
1 comment
Petal and PupPetal & Pup
Hi Monica,
Thank you so much for your lovely feedback! We are so glad to hear that you have loved your previous P&P purchases! ...
Read more We have restocks landing daily, however we will definitely try improve on our stock levels. Please also subscribe to our newsletter to be the first to know about any upcoming sales :) Hope this helps! With love, the P&P team xxReview collected in partnership with Petal & Pup
SueSouth East Queensland, QLD
- Verified customer
Great shopping but..
Love the range and speed of delivery. Sizing is inconsistent across the site and compared to standard Australian sizing. Disappointing that returns only allow for gift card and not actual cash value payment to credit card.
1 comment
Petal and PupPetal & Pup
Hi Sue,
Thank you so much for providing your feedback! We will definitely take this information onboard as we are constantly looking at ways to improve our services so that we are only providing the very best to our customers ♡...
Read more If you ever need sizing assistance with any particular styles, please be sure to contact us at contactus@petalandpup.com.au - we are always readily available to help! Thanks again and have a lovely day, the P&P team xxReview collected in partnership with Petal & Pup
Karina G.Perth, WA
- Verified customer
Lovely clothes, happy with quality and fit
Lovely styles and fit has always been true to size. Quality is also good.
Would be nice to have free returns and a longer return timeframe, this way one could order more styles and sometimes also different sizes if unsure. I ordered few dresses that I could wear during pregnancy as well and was unsure if my usual size 8 would fit or if I better order 10. I think I would order more often, if free returns were offered.
1 comment
Petal and PupPetal & Pup
Hi Karina,
Thanks so much for your lovely feedback! It is so wonderful to hear that the sizing and quality of your garments has been nothing but amazing! ♡...
Read more We are constantly looking for ways to improve our service to ensure that only the highest quality is being received by our lovely customers, so please be assured that we have taken your feedback on board and will endeavour to have this implemented in the near future. Have an amazing day! The P&P team xReview collected in partnership with Petal & Pup
Nadia T.Victoria
- Verified customer
I love the items and quality, but often find the same product in stores in my area, cheaper and the exact quality.
Easy to navigate
But hard to find particular items that may have been promoted on social media
Quality of products has been wonderful, I know I can depend on the quality here
1 comment
Petal and PupPetal & Pup
Hi Nadia.
Thanks so much for leaving such wonderful feedback! We are so happy to hear you love using our site :)...
Read more If you ever need assistance with finding any particular styles, please just contact our customer care team as we are always happy to help ♡ With love, the P&P team xxReview collected in partnership with Petal & Pup
CarlyGreater Melbourne (Metropolitan), VIC
- Verified customer
Easy to use website! Lots of variety on clothes
Website is easy to use. The quality of the clothes is great. I’ve had to send a few items back as the sizing is a bit off- I’ve received a credit note for these returned items. It would be good if the credit note was valid for 12months
1 comment
Petal and PupPetal & Pup
Hi Carly,
Thanks so much for your lovely review! ...
Read more We are so happy to hear that you have loved the quality of our products, this is so amazing and definitely the kind of shopping experience we would like our customers to have with us here at P&P :) If you are unable to use your store credit before the expiry is up, please just let us know and we will happily have this extended for you! ♡ Much love, the P&P team xxReview collected in partnership with Petal & Pup
Questions & Answers
Eva Kasked
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
1 answer
Petal and PupPetal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!
Maia Basked
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
1 answer
Petal and PupPetal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
hira noonasked
Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
1 answer
Petal and PupPetal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Petal and PupPetal & Pup
Hi Bec, thank you for your lovely review, we are so appreciative. We think Sophie is a great asset to the team and to hear she has accommodated to you is wonderful news, we will be sure to pas this on. Have a lovely day, with love, P&P xx