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Petal & Pup
4.2 from 547 reviews · View Statistics

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Aysha K.

Aysha K.Sydney Surrounds, NSW

Fantastic customer service

published

So happy with the level of customer service. Shout out to Sophie who looked after me. Definitely recommend shopping with petal and pup!

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MVH

MVHSouth East Queensland, QLD

The best customer service EVER!

published

Having a sales background, my expectations are high when it comes to customer service. Petal & Pup provided the best customer service that I have experienced in a VERY long time. Not only will I be back but I will be recommending you to all my family and friends.

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Jackie

JackieHobart, TAS

Returning a faulty item

published

There were marks on my item. They were more than happy to refund and give a discount for another purchase

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Petal & Pup is truly amazing!!

published

Their customer service truly went above and beyond. They truly wanted to ensure the highest level possible of customer satisfaction. I received a dress with the hem starting to come loose, they immediately issued me a full refund and allowed me to keep the dress, which I took to a seamstress and the hem was fixed quickly. I do a lot of online shopping and this was the best customer service I have ever received!

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Favourite online shop!

published

I love shopping with petal & pup! I have used them for years and the service and quality of products just keeps getting better. Would 100% recommended to anyone :)

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Tayla Fletcher

Tayla FletcherGreater Melbourne (Outer), VIC

  • 2 reviews

Loveeeee

published

I love this store. Great pricing with great products! Not to mention they’re staff are very helpful & kind. Very happy customer

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Madison

MadisonNorth Queensland, QLD

Amazing Store with the best help!

published

Amazing store! Beautiful items and always the fastest shipping! Quick with returns and the girls are always super helpful with any issues!

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Dushica

DushicaSydney, NSW

Excellent costumer service!

published

Very kind and helpful costumer service. Excellent product . I am very satisfied with the quality of every item I have ordered.
⭐⭐⭐⭐⭐

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Katelyn

Katelyn South East Queensland, QLD

Absolutely recommend

published

I absolutely love petal and pup. I have bought a few items from them now and the service is amazing, delivers so fast and I’ve had no issues at all with returns. Highly recommend!

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Incredible customer service!

published

This company is incredible! I received the most efficient and helpful customer service from Shoshana when I accidentally chose the wrong sizes for my order. She provided helpful tips regarding sizing for different styles and always responded to my emails quickly. She guided me through the return process and I was issued with my store credit the same day I posted the return - amazing! The quality of the clothing is beautiful and is exactly as pictured online. I couldn't recommend this company enough. Very impressed with every aspect of their service and products.

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Petal & Pup
Petal and PupPetal & Pup
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Amazing Customer Service!

published

Had a great experience with the Customer Service Team after my delivery was sadly stolen from my mailbox! Will be back online to place a new order in no time. Thanks:)

Incentivised ReviewNo
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Petal & Pup
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Rebecca

RebeccaMurray Region, NSW

Best customer service ever!!

published

Late 2019 I purchased a few dresses and unfortunately none of them were right for me so I returned them and my voucher went out of date cause I just couldn’t look at clothes cause it made me feel bad about myself. But Over the Easter period I messaged them and they were so understanding and were kind enough to reinstate my gift card for me! I am forever grateful and will tell everyone to shop here!!!

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Petal & Pup
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Carly

CarlyMetropolitan Adelaide, SA

Excellent Customer Service and Products

published

I'm so impressed with the customer service I received from Petal and Pup!
I found the perfect dress online for an event this week, but thought it wouldn't arrive in time due to the recent lockdown and long weekend. I contacted P&P via Instagram and they were so friendly and easy to deal with. They organised to ship my order ASAP and it arrived so quickly! I love the dress, the quality and design is excellent and it fits true to size.
So so happy, I will definitely shop there again!

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Petal & Pup
Petal and PupPetal & Pup
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Friendly and amazing customer service!

published

Navigating and communicating with customer service was easy, Petal and Pup have real and genuine people willing to help you! If you come across Fiona, she is a star!
The quality of service, clothing and staff is incredible and I can’t wait to place another order!
Thank you everyone at Petal and Pup! <3

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Helena

HelenaGreater Melbourne (Inner), VIC

Such gorgeous quality, beautifully interesting pieces

published

I hadn’t previously purchased anything from Petal and Pup before so I was unsure as to the quality, but I am incredibly impressed, the fabric on the Oralie dress (I picked up the colour emerald) was soft, well made and incredibly gorgeous, I purchased it for a friend’s wedding and it’s a style which will look lovely dressed up or down. I’m really impressed with the style selections of Petal and Pup and the customer service was wonderful. I’ll absolutely be purchasing again soon.

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Carly

Carly South East Queensland, QLD

Returns help beyond measure

published

Fiona was so incredibly understanding an amazing to deal with via email. I had just been made redundant and health issues and learned my gift voucher had expired. I sent an email requesting could they please help me and they were beyond helpful instantly even responding over the Easter break on a public holiday. I love petal and pup and I love them even more now knowing I’m not just a number and that my business with them is valued. Thank you so much.

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Mona S

Mona SMetropolitan Adelaide, SA

Amazing customer service, you won't find it better anywhere else!

published

Fiona was so lovely and helpful throughout the whole process, she helped me with a return for some dresses that I didn't know right sizing due to being pregnant. I wore the cutest dress for my baby shower from Petal & Pup, I had so many compliments on my beautiful dress. Thank you

Incentivised ReviewNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Amazingly fabulous!

published

Highly recommend! Amazing service Very fast delivery in 2 days. Size is perfect, fits to size, very satisfied thank you

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Petal & Pup
Petal and PupPetal & Pup

Hi Sarah, thanks so much for your lovely review, we are very appreciative of this. We hope this encouraged you to shop with us again in the future. Have a lovely day Sarah, love from P&P xx

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Sarah

SarahSydney, NSW

Amazing Customer service and a great dress

published

I would highly recommend Petaland Pup, customer service is amazing and the dress i brought is lovely, fits true to size and fabric is great! Will definately shop there again.

Incentivised ReviewNo
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Petal & Pup
Petal and PupPetal & Pup

Hi Sarah, thank you for your review, this means the world to us. We are so honoured to hear our Customer experience team were able to provide you with 5 star service, and that the garment was perfect for you. Have a lovely day, with love, P&P xx

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Kathryn

KathrynGreater Melbourne (Inner), VIC

Customer Service was fab :)

published

I love the dress I brought from Petal and Pup and will be a return customer. I was really pleased with their customer service and the support provided for returns/exchanges.

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Petal & Pup
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Page 1 of 19
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Questions & Answers

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

hira noon

hira noonasked

Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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