The colour choice of the flowers sent to Royal Perth Hospital did not match up with our selection and, to be honest, the end result did not reflect the price paid.
Don't deliver the arrangements that are pictured!!
My husband ordered me some surprise flowers for our anniversary (Royal Romance) the total cost including delivery $109.90 (which is fine if what was pictured turned up). Not only did the arrangement arrive after 2pm when it was confirmed to be delivered in the morning (no notification or apology) but it also wasn't what was pictured online. Instead of 9 roses, I got 4 that were fully opened with black around the edges and lillies, I have personally seen better arrangements in Woolworths. I have complained (including to the florist who delivered the product), they have offered a 25% refund (still not worth that in my eyes, but what can you do). I find it deceiving and heartless as people buy flowers for loved ones, special occassions and funerals, therefore I would not recommend as you cannot trust what you think you have ordered will actually be what is delivered, save yourself disappointment and go to Woolies where you can see what you're buying and they're a whole lot cheaper!! I have attached photos the one on the left - what was delivered, right picture - what was suppose to be delivered, you be the judge if that was worth what was paid.
Wish I could give this a ZERO
Ordered flowers and they simply never showed up. Very embarrassing as they were a birthday gift. Do not order from here, just read the reviews - I sure wish I did!
So incredibly disappointed
Order # PETALS Order 1034.311498
So very disappointed with this offering. I paid $129 (which was the ‘upgrade’) for something that could have been bought at a service station. It was for my son’s and daughter in law’s first child. Don’t bother - I should have read the reviews first. Couldn’t add image.
I ordered flowers for my mother’s funeral 3 days before the event, clearly stating date and time.
I needn’t have bothered as the flowers were never delivered.
I was left not only heartbroken but also embarrassed that there were no flowers from me at my own mother’s funeral. I am still waiting for my refund 4 days later and they have put me through the added indignity of having to phone them to ask for my money again.
I ordered flowers to be delivered to my mother in her birthday.
I ordered on the 3rd of July for a 4th July delivery. They still haven't shown up.
Neither myself or my mother have been contacted in any way.
I emailed a complaint 6 hours ago, & no reply. Nothing! birthday surprise ruined.
DO NOT USE, I would have been better off giving my $100 to a Nigerian Prince.
Do not use!
Sent a bunch of flowers (?) to my mother in SA for her 80th birthday. disgraceful!!! there were better bunches of flowers at the local IGA. Had half the promised flowers and was dead in a couple of days - cost me ~$100 and when I complained they agreed it was not acceptable and offered a 20% refund ($20) Big Deal!! how about just delivering what was promised?????
Product they show vs deliver was different
I ordered an expensive & beautiful boat shaped bouquet but U delivered just a bunch of tulips?? This is so wrong...either U send another correct bouquet or refund my money
Call on confirm
Billing Reference Number:
A trap store!
First and foremost really upset that I had passed on the website for edenriseflourist to my cousin overseas because this flourist is near our house and they had a genuine looking website and was hoping flowers will be delivered home on time for my mother-in-law!!! The flourist website not only directed the final payment stages to this website..takes the money for the flowers ordered days in advance and DOESN’T deliver!
I call Edenrise flourist only to find that they didn’t get the order. I have an upset cousin overseas who wanted to specifically send flowers for her favourite aunt on her 60th bday and I am upset that the people I suggested had failed miserably.. the only phone number I had was of the Edenrise florist and that’s when I found out that the order was made through the petals florist website..I tried my best to track down the order only to be put on an automated voice message!! NO HELP AT ALL!!! BUNCH OF CHEATS!! Disappointed disappointed disappointed!!!
Very disappointed grandmother...
Delivered flowers were a pale imitation of product advertised, the flowers delivered and paid for at $103 where not as described! This company shows the picture, does not deliver as described and makes communication very difficult if you want to complain..
This is a Scam
The flowers delivered and paid for where not as described!
If I orders a Mercedes car I would not expect to receive a mini its place!
This company shows the picture and does not deliver and then offers a 25% back, just because they are flowers and you are receiving a bunch they think this is OK.
When paying the higher price they guarantee no substitutes!
Oh nearly forgot we had to collect our own bouquet as well!
Mothers Day 2019 beautifully presented!
Thanks Petals for arranging Pink ing of You for my mum. I've only just been with her and I'm truly impressed with the flowers : they are still beautifully presenting themselves! Some of the lilies are just opening now. And the roses are also still beautiful.
Wow! Just beautiful ! My mum is very happy with them.
Paid a $100 for a dull lifeless bouquet
Whilst I am impressed with the speed with which the bouquet was delivered, I'm not very impressed with the quality of the bouquet.
You would expect much better quality roses for a $100 bouquet....
The roses look tired and wilted and the arrangement...well that's another story...
Dead Bouquet for mother's day
Had bouquet delivered to mother's day. On arrival all roses were dead took countless photos and gave 25 percent refund. Sent more photos to dispute but made no difference. Very dissapointing.
Flowers not as advertised
I have used Petals several times and the flowers delivered have not been as advertised on the website. Have also had problems with wrong day delivery.
I do not recommend this business.
The worst experience
Sent flowers to my Mum booked for the 10th May delivered 13th May after me calling customer services 5 times. I emailed Sunday night received an email say we said it may be delayed ! Seriously no apologies nothing.
Will never use again this is the second time
No more chances DONE.
Don’t waste your time or money with this mob
To add to the upset flowers delivered at 8pm on Monday 13th and the card was written to someone else not my Mum!
Petals refunded $30 into my account small consolation for all the commotion and upset.
No delivery on mothers day!!!
Placed an order on wednesday for flowers to be delivered to my mum for mothers day as a surprise and they did not arrive! no communication, no response to emails, told my money no problems but failed to supply the goods. If I do not reiceve a full refund I will be disputing it with my bank. Thanks for ruining mothers day. Do not use this company!
First flowers that were ordered the delivery driver smoked in the car with them. Showed up to the door stinking of cigarette smoke and handed the flowers over smelling the exact same as him. Wasn't ever going to use them again but they gave me a 30% discount code. Thought I would give them another go to deliver some Mother's Day flowers, the 30% discount code didn't even work so they said that they would refund me 30% after purchase. Just received a refund of less than 20%, will not be using them again. Absolute joke.
NO DELIVERY, NOTHING!
Ordered flowers via the internet for my Mother in New Zealand. I requested/selected the date to be delivered on Saturday the 11th May, wanting flowers to be delivered before Mother's Day (which was the 12th May). I talked to my Mum over the weekend and she never mentioned the flowers at all. So I thought I'll give Petal Florist a bit longer. However, I checked with my mother Monday and she still hadn't received my flowers I sent, she said "No, nothing came at all". Oh great! Mothers day has been and gone and nothing!!
Hopefully, others read my review, before they place an order of PAYING FOR NOTHING!
I have requested a refund of my $71.91. If I have any trouble with my refund, I will defiantly do an updated negative review.
Takes your money and does not deliver
I ordered flowers for delivery on Mothers day 2 days in advance. I waited to hear from my mother all day as it was a surprise. In the end at 9pm I had to ask only to find out she never received anything. I was not informed of any non delivery and took me ages to get through to them on their customer service line. I was told they could deliver instead today with no excuse as to what happened on Sunday. It it now almost dinner time in NZ and my mother has still not received anything. I will be reporting this company as fraudulent to my bank and a complete waste of my time and effort. No problem taking your cash but huge problems in delivering. DO NOT USE THIS COMPANY.
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