I wish I had read the previous reviews before ordering from them.It was totally embarrassing the bouquet that was delivered to my friend the day before her wedding.I was flabbergasted when she sent me the photos because it was no way close to what I ordered.
I notified the florist who gave me a 25% refund but this does not make it right. Please don't order from them, read their reviews.See photo that was uploaded,first photo is what was ordered,second photo of what was delivered.
- Verified customer
Ripped off for the Second Time
I thought I was contacting the local florist directly but it wasn't until after my credit card had been charged that I realised Petals International had taken the order and then placed the order to the local florist. Because Petals took a cut, the flowers that were sent were a great deal less than what I actually paid. Also, I was not happy with the bouquet. I complained and was offered a 30% discount on my next order - what a joke. I will not be using them ever again and will be very careful when ordering online that I get the Florist's website and not Petals.
This is the second time they have ripped me off. They won't be doing it again!
Absolute Rip Off!!!
Petals Florist Network is the exact reason I usually avoid internet shopping.
The flower bouquet advertised was large, bright, everything I wanted. The bouquet that was delivered was the exact opposite!!!
They advertised this incredible bouquet, that appeared quite large on their website, the price was over $100 for it, so assumed that it would be as advertised, not only that but the photo of the attached balloon was an over sized helium balloon.
When I saw what was delivered I was furious!!! The bouquet was so small and dull, I wouldn’t pay $2...
- Verified customer
Disappointed and embarrassed by the flower arrangement that was delivered to my daughter in law for her Baby Shower!!
Flower arrangement pictured was not delivered. 5 of the smaller roses were replaced with something else and the arrangement was smaller and less well put together than picture. Very Disappointed! The first is your add and the second was what was delivered. What was delivered definitely did not represent what was pictured.
Same Day Delivery the NEXT day
Paid a lot of money to have flowers delivered to my sister same day to cheer her up. Website states “order before 2pm for same day delivery” and I ordered at 10am.
That night I had to ask my sister if she had received anything (suppose to be a surprise!!) and she had NOT.
After 3 emails the flowers were finally delivered the next afternoon with no apology or responsibility taken.
Would never recommend these people
I ordered Dancing in Daisies to cheer up a friend on the first anniversary of her Mum's passing. Upon seeing what she received, I was hugely disappointed and embarrassed as it was nothing like the image online. Upon putting a complaint through, I was offered a 25% refund which I don't believe was enough. I won't be using this company again.
The worst 90th birthday gift
Ordered flowers on Monday to be delivered on Tuesday. Flowers were sent for my mother in laws 90th Birthday..Flowers give her a lot of joy. As expected I received a call to say she had received her flowers and brief description. I usually have a full commentary of the received bunch. I received a call from her at the weekend and she was feeling really bad that she had to tell me her flowers were dead.
I was pretty mortified that they had not even lasted a full week and then angry that such substandard flowers could possibly be sent to anyone co...
Disappointed & Embarrassing
After ordering flowers for a bereavement in the family, received a call from the recipient of the flowers thanking me for our thoughts. She also wanted to let me know that she hoped we hadn’t spent too much on the flowers as they looked to be many days old. I immediately rang Petal Customer Service & let them know my disappointment, where they requested photos of the delivery. I arranged for photos to be sent to me & forwarded them on, being embarrassed that what had been received was nothing like my order & of an inferior quality to my expecta...tions. We have ordered from Petals in the past, but will not in the future. We were offered a 25% refund on our purchase, which was insulting. You buy flowers to show respect & love, you do not send poor quality at any price unless you are the type of customer than buys marked down flowers at Woolworths. The flowers were delivered on Friday afternoon & thrown out on Monday. Not a great advertisement for any brand!
Could not finish Order
Completed Online order all the way through to payment part. Entered address for Box Hill Hospital. Kept telling me "no deliveries to APO" when I had given a Street address only. Tried numerous times. Gave up. Not interested in sites that don't work. Ridiculous waste of time. Don't use this store.
After 'googling' florists', I placed and paid for an order with Petals Network Online Store.
I paid immediately via PayPal. A couple of hours later I missed a call from them, I tried to return the call but couldn't. I then received an email stating they don't deliver to the area and it would be 3-5 business days before I would receive my refund. Disgusting service. Wish I'd read the other terrible reviews before handing over my money!
- Verified customer
Simply didn't deliver, or contact recipient
We comfortably and accurately met all the ordering requirements for same day Saturday delivery to west Melbourne. Even received an email confirmation but nothing delivered. Atrocious! Money to be refunded but that's hardly a consolation for a failed delivery for a special event, daughter's 30th, a long ways away from our hometown.
Not at all like the photo
Wanted to get something beautiful for a lovely friend who is in hospital. Image was amazing online and thought yes dancing daisies would be perfect for her. Slightly disappointed with what she received to what was on show online not hard to guess which one was delivered
Ordered bouquet for a morning delivery as person was leaving, did not turn up
Ordered for a person who was leaving and needed a morning delivery. At 1.30pm nothing and started to chase, flowers no show! Terrible service, would not use again ever again.
Ordered same day delivery but not delivered.
I ordered flowers for a same day delivery which I paid $109.00. I called my friend the next day if they have received the flowers. Which she said she didn't. So I called Petals lady was very helpful and she checked and advised me that the flower have not been delivered. So I asked for a refund which they were happy to send me a refund.
Unprofessional and unskilled
I ordered a $90 bouquet for mother's day. What we received did not look anything like the image online. It looked worse than the $20 bouquet from the supermarket. This was clearly done by a non-professional. It ruined Mother's Day. Yet Petals refused to refund the money, and opted to refund the delivery fee of $16. Very poor customer service. Will never order from them.
Don't deliver the arrangements that are pictured!!
My husband ordered me some surprise flowers for our anniversary (Royal Romance) the total cost including delivery $109.90 (which is fine if what was pictured turned up). Not only did the arrangement arrive after 2pm when it was confirmed to be delivered in the morning (no notification or apology) but it also wasn't what was pictured online. Instead of 9 roses, I got 4 that were fully opened with black around the edges and lillies, I have personally seen better arrangements in Woolworths. I have complained (including to the florist who delivered...the product), they have offered a 25% refund (still not worth that in my eyes, but what can you do). I find it deceiving and heartless as people buy flowers for loved ones, special occassions and funerals, therefore I would not recommend as you cannot trust what you think you have ordered will actually be what is delivered, save yourself disappointment and go to Woolies where you can see what you're buying and they're a whole lot cheaper!! I have attached photos the one on the left - what was delivered, right picture - what was suppose to be delivered, you be the judge if that was worth what was paid.
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