??!
2 photos
Petbarn Physical store

Petbarn Physical store (page 2 of 35)

4.2 from 963 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (650)
  • Return Claim MadeYes · No (686)
  • Customer Service
    4.8 (648)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Jan963

Jan963South East Queensland, QLD

Great experience today at petbarn Mitchelton

published

Lovely staff and great service...all questions and products received...took little old girl back for nail clip later...girl was lovely in grooming section and very patient...

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBrisbane Mitchelton
1 comment
Petbarn
Jessica C.Petbarn

The reviewer stated that an incentive was offered for this review

Deb

DebSydney, NSW

  • 2 reviews
  • 1 like

Compassionate Staff

published

I just want to thank the staff at Petbarn Penrith for their excellent customer service.
My 19 year old goldfish “Jacques “ is sick for the first time. Having identified he has bloat from dropsy and seeing how upset i was, the staff were very comforting, extremely helpful with advice on product and further assisted me on dosage instructions and how to treat Jacques.

It’s lovely to receive service from such caring and helpful staff

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
1 comment
Petbarn
Jessica C.Petbarn
Linda

LindaSydney, NSW

  • 3 reviews

very knowledgeable

published

Very friendly staff also very knowledgeable. They made me feel very welcome. will definitely return to the Campbelltown NSW store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCampbelltown NSW
1 comment
Petbarn
Jessica C.Petbarn
Pet Shops

Find out how Petbarn Physical store compares to other Pet Shops

Know better, choose better.

Compare all
Debcraig78

Debcraig78Wide Bay-Burnett, QLD

Great visit today

published

Staff were engaging and happy to be at work. Product knowledge was good, what we came for was out of stock but we were provided with information regarding stock delivery. We purchased other stuff including the new brand dog food to try. Excellent interaction with our pets

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHervey Bay
1 comment
Petbarn
Jessica C.Petbarn
Dimi

DimiGippsland, VIC

Good service, great products

published

Went inside the shop to ask about getting some fish. Great service bought some filters and whatever else I needed for my tank and can't wait till next week when we go back to get some fish.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWarragul
1 comment
Petbarn
Jessica C.Petbarn
KimB

KimBSouth East Queensland, QLD

Great service and products

published

Great friendly service close by, with the products I required at a great price. Always quick service and great advice.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCapalaba, Old Cleveland Road
1 comment
Petbarn
Jessica C.Petbarn
Tone

ToneSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Discounts

published

So this company pulls you in with discounts, yet when push comes to shove youdo not get them. Buy the month previous and receive a 15% discount. When you ask about it you get told, oh thats ONLY for dog and cat products!
SERIOUSLY! You will not get my MONEY anymore! I am so sick of your excuses!!

Seriously, over promise and under deliver!

Incentivised ReviewNo
Return Claim MadeNo
Store LocationMount Gravatt - Homemaker Centre QLD
2 comments
Petbarn
MeaganPetbarn
Tone
Tone

Already sent a reply do far NO response!! Really are you serious about helping?!

Julie

JulieSouth East Queensland, QLD

Great service

published

Great service by the team at Rothwell. Shout out to you guys. Always friendly and greet me when I come to the store. Also Groomers are great with my girl. Tahlia did a great job yesterday. Very pleased

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRothwell QLD
1 comment
Petbarn
MeaganPetbarn

Great service

published

Staff seem very knowledgeable and gave me good advice regarding weight management food for my dog. Prices are reasonably good as well.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSupercentre Morayfield
1 comment
Petbarn
MeaganPetbarn

Thank you for the 5 Star review and lovely words!
We can't wait to see you in store next time.

The Petbarn Team

Pet Shops

Find out how Petbarn Physical store compares to other Pet Shops

Know better, choose better.

Compare all
SAB

SABCanberra 2600, ACT

Great service

published

Good advice and very good service. Did nit try to push me into products I did not want or need

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGunghalin ACT
1 comment
Petbarn
Jessica C.Petbarn

Hi, thank you for your feedback! We will definitely pass this on to the store :)

Helen

HelenSouth East Queensland, QLD

  • 5 reviews

Excellent customer service

published

Staff are very friendly and always helpful when it's needed. Store is always awesome products are easy to find, and excellent product range.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLoganholme
1 comment
Petbarn
Jessica C.Petbarn

Hi Helen! Thank you for your feedback! We will definitely pass this on to the store :)

bird cage

published

couldn't have been more helpful..couldn't find what i wanted on the shelf, lady ran around and found and got it out of stock room. great service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationbrowns plains Qld 4118
1 comment
Petbarn
VeronikaPetbarn

Hello Sharr! Thanks for your amazing feedback! We are so happy to hear of your in store experience.

Monika

MonikaMetropolitan Adelaide, SA

Always an enjoyable visit

published

I love the great selection of items, they are displayed in an attractive way, I love the specials , but the most important attraction is the friendly and always helpful staff !

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorwood, SA and Holden Hill, SA
1 comment
Petbarn
VeronikaPetbarn

Hi Monika! Thank you for your feedback! We will definitely pass this on to the store :)

Bonnie

BonnieSouth East Queensland, QLD

Making the transition to Pet Ownership enjoyable and supportive

published

My partner and I finally took the leap and adopted a dog. The night we got her I went to Petbarn Loganholme. Opening hours suit my needs. From day 1 the customer service is second to none. I have personally experienced that when I am there the employees at the store make me feel like they care about my pup as much as I do. I never feel inadequate or annoying when asking for advice. Always helpful and making sure I always get the best deal possible. Wouldnt go anywhere else and the rewards program I feel really is rewarding. Theres no catch and its certainly a bonus feeling like I am being rewarded for investing in my pup.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLoganholme
1 comment
Petbarn
VeronikaPetbarn

Hi Bonnie! Thank you for such a wonderful review. We are so happy our staff could help you and your new puppy! We can't wait to meet the little one again when you come back in store.

Judy C

Judy CMetropolitan Adelaide, SA

  • 2 reviews

click and collect is fantastic and very convenient

published

staff at the store are very helpful and service is fantastic. I ordered an item on line for click and collect but then when I was instore decided to buy a dog bed and the staff were very helpful and informative and a sale was made and my dog is very happy with her bed.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationElizabeth
1 comment
Petbarn
VeronikaPetbarn

Hi Judy! We are glad to hear you enjoy our click and collect service and that your fur baby loves their new bed!

Pet Shops

Find out how Petbarn Physical store compares to other Pet Shops

Know better, choose better.

Compare all
Kaz T

Kaz TSouth East Queensland, QLD

  • 2 reviews

Bec at Moyrafield is so helpful and knowledgeable

published

Prices are always good stock is always available and staff are very interested in helping and offering great advice having 2 big Doggues is often challenging

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMoyrafield
1 comment
Petbarn
VeronikaPetbarn

Hi Kaz, thank you for such a wonderful review of our staff member at Morayfield! We will be sure to pass this along!

Toni-Maree

Toni-MareeSouth East Queensland, QLD

Great Service and prices

published

Excellent service, helpful and friendly advise. Great range of products. Very clean store. Will go over and above to assist. Even carrying items to your car if you need.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCapalaba QLD
1 comment
Petbarn
VeronikaPetbarn

Hi Toni-Maree, thanks for taking the time to leave your feedback! So glad to hear of your in store experience! Have a lovely day!

Great staff and wide variety of stock

published

Helpful staff who are friendly and efficient. Knowledge of many different pets and their requirements is fantastic. Highly recommend the Noarlunga store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNoarlunga, SA
1 comment
Petbarn
VeronikaPetbarn

Hi Kylie, thanks so much for leaving such excellent feedback for our Noarlunga store! We love that you have had such fantastic experiences with us!

Roberta

RobertaSydney, NSW

  • 2 reviews
  • 1 like

Excellent Products Exceptional Team

published

I love the wide range of pet products available and the loyalty rewards program, the team at Castle Hill store are always so welcoming, friendly and helpful (and very knowledgeable!) with any product I need. The store is also so welcoming of pets and always make a fuss of mine when I shop with them in store, which is much appreciated by my pet and myself! Pet Barn Castle Hill offers excellent products and exceptional customer service. Well Done :-)

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCastle Hill
1 comment
Petbarn
VeronikaPetbarn

Hi Roberta, thank you for leaving such lovely feedback regarding our Castle Hill staff members. We are so pleased to hear that you are always warmly welcomed and provided with exceptional product information.

Millsy

MillsyPerth, WA

  • 2 reviews

Excellent Service

published

Extremely helpful staff with great knowledge of products and deals. Recommend Port Kennedy Pet Barn any day of the week. They don't disappoint.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPort Kennedy, WA
1 comment
Petbarn
VeronikaPetbarn

Hi Millsy! We are so glad to hear that you are happy with our staff in Port Kennedy. We aim to train all our staff on the products we sell and promotions we offer to provide you with the best possible experience.

Page 2 of 35
See all Petbarn reviews

Questions & Answers

Forouzan S.

Forouzan S.asked

Physical store

I really want pet barn have more sale

1 answer
Petbarn
PetbarnPetbarn

Hi Forouzan, We love feedback here at Petbarn!

Thank you for taking the time to let us know how you feel. I am going to send this across to our marketing team, we are always looking for ways to improve!

Get an answer from our members and Petbarn representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.