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Petbarn Physical store

Petbarn Physical store

4.2 from 958 reviews · View Statistics

Reviews

  • Product Quality
    1.8 (26)
  • Return Claim MadeYes · No (35)
  • Customer Service
    1.2 (29)
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tim0101

tim0101South East Queensland, QLD

  • 2 reviews
  • 1 like

Price and staff hopeless and dishonest

published

Look up petbarn to get price on nexgard. Ok has click and collect from store. Has same price online. Has same price in store. Yes all same. Go to store and price at loganholme is $20 more. Staff said can change price if you go home get your internet and come back and show them their own price on their site and they will sell it at their advertising price. Just foolish and incompetent. More to place internet black ban for petbarn.. Suck stupidity

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLoganholme
3 comments
Petbarn
Jessica C.Petbarn
tim0101
tim0101
Petbarn
Jessica C.Petbarn

I'm sorry to hear that, Tim. I will send you a private message as I would like to get this sorted for you.

Tone

ToneSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Discounts

published

So this company pulls you in with discounts, yet when push comes to shove youdo not get them. Buy the month previous and receive a 15% discount. When you ask about it you get told, oh thats ONLY for dog and cat products!
SERIOUSLY! You will not get my MONEY anymore! I am so sick of your excuses!!

Seriously, over promise and under deliver!

Incentivised ReviewNo
Return Claim MadeNo
Store LocationMount Gravatt - Homemaker Centre QLD
2 comments
Petbarn
MeaganPetbarn
Tone
Tone

Already sent a reply do far NO response!! Really are you serious about helping?!

Chriss

ChrissPerth, WA

  • 2 reviews

Products DONT WORK !

published

My husband & I went to our local store in Success, WA
to buy some flea killer & shampoo.
We spent $174.00 for 1 dog and 2 cats, on flea treatment. IT DID NOT WORK!, 2 Weeks later dog still scratching, We were furious, then i saw something about GOAT SOAP, went to our local ALDI and brought 3 bars for $3.00, guess what...it works, no more scratching, fleas, allergys......never again will we go to PET BARN, RIP OFFFFFFF...
Buy Goats Soap, save all your money......

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSUCCESS. WA
1 comment
Petbarn
Brooke R.Petbarn
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brlo1973

brlo1973Sydney

  • 7 reviews
  • 8 likes

Over the top prices

published

Unreasonable prices. Roughly 23% more expensive than other major competitors. Apart from slightly longer trading hours (2 hours in total per day) I don’t see why they’re charging convenience store prices.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Petbarn
MeaganPetbarn
HillBilly

HillBillyPerth, WA

  • 28 reviews
  • 11 likes

Crazy expensive rip off

published

Been buying kitten food from my local petbarn for $67 only to find out they sell it $54.99 online. That’s a whopping 25% overcharge.

When I pointed that out the guy said he will match the price (with their own online store!!) because I was a ‘member’. What insulting nonsense.

No apology and never corrected the price on the shelf so they can keep on ripping the next customers off.

Will never ever buy from any Petbarn ever again.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMidland
1 comment
Petbarn
MeaganPetbarn
John

JohnIllawarra, NSW

  • 5 reviews
  • 5 likes

Not good

published

I went in to order a dog food they didn't stock in store but was on their website. I was told "no can't be done". Then went on their website. Postage for a one off delivery was prohibitive. Then received about 10 products by mail I hadn't ordered. Had to return them. Was told it was a computer glitch. This was a while ago. Haven't been back since. Pity it is my nearest store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Petbarn
MeaganPetbarn
Hayley

HayleySydney, NSW

  • 5 reviews
  • 1 like

Don't shop here!

published

No greeting at entrance by any of the staff including the manager. Prices are too expensive compared to Pet O and Petstock. Both the other companies staff actively acknowledge customers rather than blatantly ignore them!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAlexandria, Nsw
2 comments
Petbarn
MeaganPetbarn
Hayley
Hayley
Jill

JillSydney, NSW

Dog Beds

published

The dogs beds do have prices marked on the, Therefore if you require a price you have to carry down to register. I wanted to price 3 or 4 beds. I did not buy any as that is not the way so sell your product

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPadstow
1 comment
Petbarn
MeaganPetbarn
Mary

MaryGreater Melbourne (Inner), VIC

Bad costumer service

published

When I was paying I ask couple of questions to the girl at the cashier and she started screaming at me...very disrespectful...I will not go back to Waurn Ponds shop

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWaurn Ponds
2 comments
Petbarn
PetbarnPetbarn
Mary
Mary

Thank you for contacting me..I can see that you guys care.

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Sarah

Sarah

  • 14 reviews
  • 6 likes

Really Disappointed with this particular store

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNarre Warren - Victoria
1 comment
Petbarn
MeaganPetbarn
jakerebel

jakerebelSydney, NSW

bad service

published

do not honour price match.go to budget pet products for best price.I think this is deceitful and false advertisement. The products from budget pet products were the same as pet barn stock but were a lot cheaper.

Incentivised ReviewNo
Return Claim MadeNo
Store Locationpunchbowl
1 comment
Petbarn
MeaganPetbarn
Chloe

ChloePerth, WA

Petbarn grooming

published

This place had cut my dogs dewclaw off, which he the had to go to the vet to get stitches. Display simply said that they were going to help build his trust as he has anxiety which we then took him again for them to grab him by his nose while cutting his hair and making him more anxious this place is disgusting if you don’t like your job don’t do it this place is simply in it for the money not the animals

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCockburn
1 comment
Petbarn
MeaganPetbarn
Alan

AlanPerth, WA

Grooming department

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCockburn
1 comment
Petbarn
PetbarnPetbarn
Oddie

Oddie

  • 20 reviews
  • 18 likes

Different pricing in-store from online

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFrankston
1 comment
Petbarn
PetbarnPetbarn

Rip off

published

I saw that the price of dogfood was too expensive compared to the food sold at the pet aisle at woolwoorths or coles so i asked the staff for the reason and he told me that the reason for this was that the brands at woolworths were cheap and at petbarn they focus on selling top of the range products. I initially thought that was a reasonable response untill i saw the exact same brands that are available at local supermarkets like the ones mentioned earlier being sold at nearly twice the price at petbarn. This is ludacris.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
2 comments
Petbarn
PetbarnPetbarn
luis s.
luis s.

Yeah no thanks im not going to get a product that is sold cheaper everywhere else just so i can get the price matched at your store i think thats a job for your staff.

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Cheryl

CherylSouth East Queensland, QLD

Groomers at Browns Plains PetBarn

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrowns Plains
1 comment
Petbarn
Petbarn C.Petbarn
S F.

S F.South East Queensland, QLD

Disgraceful service from store manager Wynnum pet barn

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPet Barn Wynnum
1 comment
Petbarn
PetbarnPetbarn
Murray O.

Murray O.

  • 2 reviews

Rude girl at Victoria Point, QLD !

published

Myself, my wife and my 2 kids aged 5 and 8 just joined Petbarn and thought we would visit a store to check it out.
As we were walking around the kids saw some fish and loved them. They were tapping on the glass, not too hard and there were no signs up to say "no tapping" so we didn't think it distubed the fish and they seemed okay. One of the girls who was working there, told off my kids in a very agressive and rude way, they were nearly in tears and quite shocked.
We walked straight out as there are ways to handling things in a professional and mannerly way, she was so rude !
We won't be going back, we will try an independant per store now.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationVictoria Point
2 comments
Petbarn
PetbarnPetbarn
Murray O.
Murray O.

No thanks, just wanted to let the public know, as we won't be returning or engaging in further conversation.
Thanks anyway.

I will not be returning to this grooming salon

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGrooming salon Bayswater
1 comment
Petbarn
PetbarnPetbarn
Melissa

MelissaSouth-Eastern Region, NSW

  • 76 reviews
  • 40 likes

Not happy

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPet Barn Burnie
4 comments
Petbarn
PetbarnPetbarn
Melissa
Melissa
Petbarn
PetbarnPetbarn
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Questions & Answers

Forouzan S.

Forouzan S.asked

Physical store

I really want pet barn have more sale

1 answer
Petbarn
PetbarnPetbarn

Hi Forouzan, We love feedback here at Petbarn!

Thank you for taking the time to let us know how you feel. I am going to send this across to our marketing team, we are always looking for ways to improve!

Get an answer from our members and Petbarn representatives

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