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Petbarn Physical store

Petbarn Physical store

4.2 from 960 reviews · View Statistics

Reviews

  • Product Quality
    2.8 (6)
  • Return Claim MadeYes · No (9)
  • Customer Service
    2.4 (8)
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Alisha Kate

Alisha KateSouth East Queensland, QLD

  • 3 reviews

Dog Training Course

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJindalee
2 comments
Alisha Kate
Alisha Kate

Since contacting Petbarn we have recieved an apology and refund for the class. Petbarn have been helpful in resolving this issue.

Petbarn
MeaganPetbarn
Kirsty

KirstyRichmond-Tweed, NSW

Product insufficient

published

The Dog/ puppy bark collar Citronella spray only sporadically works. Does not spray every time the dog barks. Very unhappy with this item. I would not recommend the citronella spray.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationThe pines
1 comment
Petbarn
PetbarnPetbarn

Bad

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRozelle
1 comment
Petbarn
PetbarnPetbarn

Thank you for taking the time to provide us with your feedback.

If you would like to give more information on how we can improve please call our friendly customer service team on 1300 655 896 option 5.
The Petbarn Team

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Chalkyone

ChalkyoneSydney

  • 7 reviews
  • 1 like

Ignored when quiet and trying to buy Aquarium fish

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
2 comments
Petbarn
PetbarnPetbarn
Chalkyone
Chalkyone

No thanks, wasted enough time of my time, you can see the review details, up to yourselves if you do anything constructive internally about it.

Jon Royse

Jon Royse

  • 3 reviews
  • 5 likes

PetBarn in store Self, coin operated, dog wash!

published

PetBarn in store Self (coin operated) dog wash, is NOT suitable for all, I would say, most dogs! Ever since I started taking my pet dog there, his fur sheds like mad, more than 50% then usual, even for this time of the year (summer) and yet, the in-store staff denies it and does not accept any responsibility what's so ever! I have even brought this to the attention of Store management and head office as well, got crap all from them!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorth Parramatta, NSW
1 comment
Petbarn
PetbarnPetbarn

Not the best customer service.

published
  • Thumbnail
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCannon hill
1 comment
Petbarn
PetbarnPetbarn
Elizabeth D.

Elizabeth D.

  • 2 reviews
  • 3 likes

Up one entering the store- disheartened with customer service

published

I attended the KOGARAH store yesterday. Upon arrival there is a sign stating that all animals entering the store must be on a leash, which is correct. I entered the store with my three month old dog to find a huge dog roaming the store with no leash who ran towards me and my dog. I notified the employee that my dog was scared and questioned why the huge dog was not restrained. The employee replied this is how it is. I stated that obviously due to this, I cannot enter the store to buy the products I needed and he really did not care whatsoever. No customer service skills, he was very rude and arrogant. Obviously will not be returning to this store ever again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKogarah
inara

inara

  • 10 reviews
  • 5 likes

puppy school

published
Incentivised ReviewNo
Return Claim MadeNo
Shallie17

Shallie17Metropolitan Adelaide, SA

  • 4 reviews

Courteous Employee, Impossible Job...

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

Forouzan S.

Forouzan S.asked

Physical store

I really want pet barn have more sale

1 answer
Petbarn
PetbarnPetbarn

Hi Forouzan, We love feedback here at Petbarn!

Thank you for taking the time to let us know how you feel. I am going to send this across to our marketing team, we are always looking for ways to improve!

Get an answer from our members and Petbarn representatives

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