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Petbarn Physical store

Petbarn Physical store

4.2 from 963 reviews · View Statistics

Reviews

  • Product Quality
    5.0 (586)
  • Return Claim MadeYes · No (606)
  • Customer Service
    5.0 (579)
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Nicole

NicoleGreater Melbourne (Metropolitan), VIC

Great experience

published

I adopted my 2 kittens and the staff were wonderful at Preston. Im so happy with my 2 boys and the service i received.

  • Thumbnail
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPreston

Great service

published

Great variety and service from a ream you take an interest in what you require. Good prices also happy customer will be back

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCockburn WA
1 comment
Petbarn
Jessica C.Petbarn
diane

dianeSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

So helpful

published

Maroochydore store been going there for a number of years. Staff always helpful and knowledgeable, highly recommend. Always a friendly hello when entering.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWises Rd, Maroochydore
1 comment
Petbarn
Jessica C.Petbarn
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Linda Williams

Linda WilliamsCentral West, NSW

Best grooming we have ever had!

published

We were recommended by another happy customer and wouldn't go anywhere else now. Orange Pet Barn grooming service is exceptional. Even our normally skittish poodle is relaxed and happy to get there! And she's happy in the store as well. Why wouldn't you be with all those good smells and good vibe.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOrange NSW
1 comment
Petbarn
Jessica C.Petbarn

Great service and products

published

The staff are knowledgeable, lovely and very approachable. I love the wide range of food and toys. And it's the frequent sales that are available.

Return Claim MadeNo
Store LocationTuggeranong
1 comment
Petbarn
VeronikaPetbarn

Hi Cass, thank you for such lovely feedback regarding our staff and products! We hope to see you in store again soon! Have a nice week ahead.

The reviewer stated that an incentive was offered for this review

L-Dub

L-DubGreater Melbourne (Outer), VIC

Personalized friendly service

published

The Bayswater staff are welcoming to me and my dog. They help me make the best choices for her nutrition.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBayswater, Victoria
1 comment
Petbarn
MeaganPetbarn

Fantastic Service!

published

Staff member was very helpful and was very knowledgeable in knowing what to recommend.
Professional, friendly mannerisms and made my shopping experience there a positive one.
Highly Recommended!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPeakhurst
1 comment
Petbarn
MeaganPetbarn
Jules

Jules Illawarra, NSW

Wet Dog Food

published

The team member that served me at the Nowra store was excellent, I couldn't fault her. She took the time to help me.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNowra NSW
2 comments
Petbarn
Jessica C.Petbarn
Jules
Jules

Thank you, Donna was so helpful. Thanks again for having such wonderful staff members

ratty

rattyHobart, TAS

  • 2 reviews
  • 2 likes

Great Discounts for members

published

I have always found the staff at Pet Barn to be helpful and knowledgeable regarding their stock. Monthly discounts for Members.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDerwent Park
2 comments
Petbarn
Jessica C.Petbarn
ratty
ratty

Thank you, they earned it.

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Megan Schouten

Megan Schouten South East Queensland, QLD

Burleigh Pet Barn

published

Ross served me today and he went above and beyond to help find a cat food for my fussy Siamese cat. Ross also looked at ordering in food the cat liked that maybe discontinuing. Thank you for exceptional service in this industry.
Meg

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBurleigh west store
2 comments
Petbarn
Jessica C.Petbarn
Megan Schouten
Megan Schouten

Thanks so much :) Exceptionally great store and staff . Ross certainly deserves the credit!

Service fantastic

published

The staff are absolutely amazing, friendly and willing to help in every way. They explain products and how the reward system works.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWagga Wagga
1 comment
Petbarn
Jessica C.Petbarn
Vicki Wall

Vicki WallSydney, NSW

Petbarn - putting you and your pet's needs first and foremost

published

Staff are extremely helpful and can answer all your questions as well as giving insightful advice. Cannot recommend Petbarn enough.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationProspect, NSW
1 comment
Petbarn
Jessica C.Petbarn
Ross

RossGreater Melbourne (Outer), VIC

Everything you need.

published

The Staff and manager at the Mornington Vic store are always friendly and helpful.
They have a great range of products/brands which I use and trust for my pets .

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMornington Vic
1 comment
Petbarn
Olivia C.Petbarn
kara j.

kara j.The Mallee, VIC

Mildura petbarn rock

published

Not only do they go above an beyond amazing customer service they actually know about everything you need to knowranging from all fish to dogs n cats birds and the like they are so great I honestly can't recommend milduras store enough 10 stars !!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMildura 3500
1 comment
Petbarn
Jessica C.Petbarn
David J.

David J.Sydney Surrounds, NSW

Great store for all my pet needs.

published

I’m a frequent shopper for dog food. They always have the brand I require at a reasonable price. The customer discounts are also a great incentive to use Petbarn.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLake Haven
1 comment
Petbarn
Jessica C.Petbarn
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stacey c.

stacey c.Illawarra, NSW

Amazing service and knowledge.

published

Thank you for the amazing customer service and help with purchasing the accessories we needed to adopt our new kitten. Your knowledge was extensive. We got everything we needed and you went above and beyond. We appreciate you very much!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFigtree
1 comment
Petbarn
Jessica C.Petbarn
Jan963

Jan963South East Queensland, QLD

Great experience today at petbarn Mitchelton

published

Lovely staff and great service...all questions and products received...took little old girl back for nail clip later...girl was lovely in grooming section and very patient...

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBrisbane Mitchelton
1 comment
Petbarn
Jessica C.Petbarn

The reviewer stated that an incentive was offered for this review

Deb

DebSydney, NSW

  • 2 reviews
  • 1 like

Compassionate Staff

published

I just want to thank the staff at Petbarn Penrith for their excellent customer service.
My 19 year old goldfish “Jacques “ is sick for the first time. Having identified he has bloat from dropsy and seeing how upset i was, the staff were very comforting, extremely helpful with advice on product and further assisted me on dosage instructions and how to treat Jacques.

It’s lovely to receive service from such caring and helpful staff

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
1 comment
Petbarn
Jessica C.Petbarn
Linda

LindaSydney, NSW

  • 3 reviews

very knowledgeable

published

Very friendly staff also very knowledgeable. They made me feel very welcome. will definitely return to the Campbelltown NSW store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCampbelltown NSW
1 comment
Petbarn
Jessica C.Petbarn
Debcraig78

Debcraig78Wide Bay-Burnett, QLD

Great visit today

published

Staff were engaging and happy to be at work. Product knowledge was good, what we came for was out of stock but we were provided with information regarding stock delivery. We purchased other stuff including the new brand dog food to try. Excellent interaction with our pets

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHervey Bay
1 comment
Petbarn
Jessica C.Petbarn
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Questions & Answers

Forouzan S.

Forouzan S.asked

Physical store

I really want pet barn have more sale

1 answer
Petbarn
PetbarnPetbarn

Hi Forouzan, We love feedback here at Petbarn!

Thank you for taking the time to let us know how you feel. I am going to send this across to our marketing team, we are always looking for ways to improve!

Get an answer from our members and Petbarn representatives

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