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Petbarn Physical store

Petbarn Physical store (page 2 of 46)

4.2 from 913 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (659)
  • Return Claim MadeYes (16) · No (641)
  • Customer Service
    4.7 (663)
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David

DavidGreater Melbourne (Outer), VIC

The best store with excellent service

published

The store delivers great service and staff are very helpful and friendly. The groomer does a fantastic job and genuinely cares for your pet, I wouldn't take my pet anywhere else as trust is important to me and this store has my trust completely. Thankyou for delivering excellent service once again I highly recommend this store.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMornington, Victoria
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1 comment
Petbarn
MeaganPetbarn

The reviewer stated that an incentive was offered for this review

Janet

JanetSouth East Queensland, QLD

Absolutely perfect! We really love our petbarn store in Jindalee!

published

Absolutely perfect! We really love our petbarn store in Jindalee! Such great and friendly staff there. So many products! And we can always come with our dogs - this is amazing! Thank you!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPetbarn Store in Jindalee
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Christine K.

Christine K.South East Queensland, QLD

Love Bella’s Groom!

published

Marie has groomed and clipped my Pooch, Bella many times and I would recommend Petbarn grooming anytime! Always a beautiful job and listens to your requests.
Thanks Guys!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPetbarn Rothwell
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Liz

LizIllawarra, NSW

  • 4 reviews

Staff are awesome

published

Pet barn offer nutritional food for my pet . Staff are always friendly,helpful n knowledgeable . Prices are competitive and store is clean. And yes it’s dog friendly

Incentivised ReviewNo
Store LocationShellharbour
1 comment
Petbarn
MeaganPetbarn
Julie

JuliePerth, WA

  • 3 reviews

Wonderful grooming, my little dog comes out looking perfect every single time from this store.

published

Lovely friendly and helpful staff, lots of great products and always well priced. Love the grooming for my little dog, they always take great care of him.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCockburn Pet barn
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1 comment
Petbarn
MeaganPetbarn
Lisa Broadbent

Lisa BroadbentSouth East Queensland, QLD

Petbarn Kedron Grooming - we love these guys!!

published

I've been taking my 7 year old Cavoodle Max to Petbarn Kedron for so many years. Kerri-Anne normally grooms Max but the entire team are amazing. They care so much about my fur baby. And they make me feel welcome too :) They are the best!! (and he always comes home with a new necktie lol)

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKedron Brisbane Queensland
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Fra M.

Fra M.

  • 3 reviews
  • 3 likes

Stop Thief!

published

$18:99 for the 100g pack of live meal worms that is just extortion you are a disgrace exploiting an obvious shortgage during Covid is it?

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationMidland near Good Guys
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2 comments
Petbarn
MeaganPetbarn
Fra M.
Fra M.

So if another business rips someone off by charging 18.99 for meal worms your happy to price match? OUTSTANDING!

Mls

MlsCoonabarabran

  • 10 reviews
  • 2 likes

BE WARNED Wont replace faulty item

published

I bought some pet clippers from their online store and after using them once they know longer work. They were advertised as better than the previous clippers that I had for all kinds of coats. When I contacted them they told me that the Clippers were only for paws Which is ridiculous because the advertising state something completely different on their website. There’s a two year manufacturers warranty with these clippers also so by law they have to replace them or refund me. I’ve contacted them twice and both times I’ve essentially been lied to by the people working in the company compared to what’s on their website And r information I based my purchase on. AFTER A MONTH STILL NO ONE HAS GOTTEN BACK TO ME TO RECIDY THIS SITUATION.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOn line
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1 comment
Petbarn
MeaganPetbarn
VIVIENNE

VIVIENNEMetropolitan Adelaide, SA

pricematching

published

I went in to enquire about Feliway - and was very impressed that they offered to price match. They even gave me a better price than I was expecting. Very helpful, experienced staff. Will definitely be going back.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEdwardstown SA
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Gail

GailSouth East Queensland, QLD

Always a great experience when purchasing.

published

Greeted with a smile, always helpful and friendly, love the surprises for being a member. Always a nice chat at the checkout.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRobina Gold Coast
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1 comment
Petbarn
MeaganPetbarn
Alisha Kate

Alisha KateSouth East Queensland, QLD

  • 3 reviews

Dog Training Course

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJindalee
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2 comments
Alisha Kate
Alisha Kate

Since contacting Petbarn we have recieved an apology and refund for the class. Petbarn have been helpful in resolving this issue.

Petbarn
MeaganPetbarn
Linda

LindaIllawarra, NSW

  • 3 reviews
  • 1 like

Shellharbour Petbarn is excellent

published

Great variety of products and amazing staff who go out of their way to help and serve. They even helped me carry my goods out to the car...Friendly and knowledgeable people that go way out of their way to assist. Thank you again Shellharbour Petbarn!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationShellharbour NSW
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1 comment
Petbarn
MeaganPetbarn
Samantha B.

Samantha B.South East Queensland, QLD

Always amazing service

published

We always feel well cared for and that staff have a genuine interest in our dogs. The lady who grooms our dog at Cleveland is beautiful. She really cares about giving our dog a great experience and is also very knowledgeable.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCleveland, Queensland
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Tracey

TraceySydney, NSW

Great customer service

published

The McGraths Hill staff were excellent and friendly. They knew their products and assisted with confidence. Top points for the young woman who served me.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMcGraths Hill
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1 comment
Petbarn
MeaganPetbarn
Connie Barottsi

Connie BarottsiWide Bay-Burnett, QLD

Great Product range & service

published

Petbarn Bundaberg has a great stock variety for my cat, Honey, friendly & helpful staff and great membership scheme makes it a pleasure all round to shop there.

Incentivised ReviewNo
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Kim

KimSydney Surrounds, NSW

Always so easy to visit and have everything you need

published

Best service . Have all products and price match
Best friendly staff. There is a lovely lady at lake haven store who always greets us and our pets get the best welcome from her every time
Best knowledge and recommendations-not pushy

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
brlo1973

brlo1973Sydney

  • 7 reviews
  • 8 likes

Over the top prices

published

Unreasonable prices. Roughly 23% more expensive than other major competitors. Apart from slightly longer trading hours (2 hours in total per day) I don’t see why they’re charging convenience store prices.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Petbarn
MeaganPetbarn
Margaret Burns

Margaret BurnsYarralumla 2600, ACT

Petbarn Woden

published

I have been a satisfied customer of Petbarn Woden for years and always am met by friendly, professional and helpful staff who go above and beyond to meet my needs as a pet owner.
I have used Petbarn Woden's grooming services with 2 dogs and find Jamie's skills exceptional. She is calm and confident and my dogs are never stressed by going there. Sometimes they even have a nap!
My dogs always come away from the groomer's looking fabulous.
The other staff members in the store help complete my monthly visit to Petbarn by always leaving me with a smile on my face along with more confidence in caring for my fur babies due to their expert advice.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWoden ACT
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1 comment
Petbarn
MeaganPetbarn

Great customer service and very reliable

published

The staff at Jindalee Petbarn very friendly and reliable. They always willing to give the best service. My little puppy got very sensitive tummy to certain dry food. They were willing to give the full refund and provided us the free vet consultation voucher. Also we got oh discounts for food every single time.

Product Quality
Customer Service
Store LocationJindalee, QLD

The reviewer stated that an incentive was offered for this review

liz

lizSydney, NSW

great service

published

the help in purchasing a harness and it been fitted by a staff member.well done.my dog was calm great visit

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCampbelltown nsw
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1 comment
Petbarn
MeaganPetbarn

The reviewer stated that an incentive was offered for this review

Page 2 of 46
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Questions & Answers

Forouzan S.

Forouzan S.asked

Physical store

I really want pet barn have more sale

1 answer
Petbarn
PetbarnPetbarn

Hi Forouzan, We love feedback here at Petbarn!

Thank you for taking the time to let us know how you feel. I am going to send this across to our marketing team, we are always looking for ways to improve!

Get an answer from our members and Petbarn representatives

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