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Petbarn Physical store

Petbarn Physical store (page 3 of 46)

4.2 from 913 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (659)
  • Return Claim MadeYes (16) · No (641)
  • Customer Service
    4.7 (663)
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Janet

JanetGreater Melbourne (Outer), VIC

Pet Barn Sunbury TOP service

published

The staff at Petbarn Sunbury are all just amazing. Great customer service every time I shop there and eager to help and assist.

We have a nervous husky who had her first groom today. Abbey and Cat ensured they took their time to let her settle, and even fell asleep during the grooming session.

Fantastic staff who are always happy to help you with your pets needs, and will price match other competitors on store products.

Karen

KarenGreater Melbourne (Outer), VIC

  • 5 reviews
  • 1 like

Fantastic service and friendly staff.

published

I have bought quite a few things from this store and they always are accommodating and know exactly what I need or want even though sometimes I have no idea what I'm after or what it is called.

1 comment
Petbarn
MeaganPetbarn
Mandy

MandyGreater Melbourne (Outer), VIC

Great customer service

published

Fantastic service, friendly staff, knowledgeable. Always happy to help under sometimes exceptional circumstances. The store seems very busy, all staff are trying to help but just not enough of them , I feel for them

1 comment
Petbarn
MeaganPetbarn
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Vossy

VossyMetropolitan Adelaide, SA

  • 8 reviews

Expensive!

published

I have bought a few products now from Petbarn and thought how expensive they were on each occasion. This was verified when I recently adopted a cat from RSPCA and checked out their prices. I checked three identical products and each was significantly cheaper than Petbarn. Also, any profits go directly to RSPCA, so it's really a no brainer to do all my shopping there from now on.

The best store in Melbourne

published

Great products, experience and very knowledgeable staff members. My only go to for all my dogs needs. My dog loves visiting.

1 comment
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MeaganPetbarn
Dianne

DianneHobart, TAS

  • 2 reviews

lovely staff

published

Excellent staff knew what they where talking about made me feel welcome and Price was great will call back again

Teresa Rafter

Teresa RafterNorth-West & West coast, TAS

Fur baby friendly

published

The staff are very good at their job, I usually only go in for beef jerky but sometimes it’s isn’t available so I look around and see if there is anything else but my fur babies only like the beef jerky.

Cassandra

CassandraGreater Melbourne (Outer), VIC

Dog haircuts

published

Mia and snow haircuts where great and little banddinas so happy they look amazing and are great at there jobs

1 comment
Petbarn
MeaganPetbarn
Dianne

DianneHunter Region, NSW

Really helpful and understanding each puppies needs are different

published

Started puppy school with our fur baby and staff were really helpful caring and understanding. We’re willing to stay back and help as long as it took

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Will shop here again!

published

Staff were super helpful, very friendly and knew exactly what they were talking about. They’ll be my main go-to store for pet supplies.

zany

zanyHobart, TAS

  • 15 reviews
  • 4 likes

Excellent service

published

Staff at Derwent Park are always so helpful and take the time to help you with your pet's needs. There is all types of food for all stages of life and their loyalty programe is a huge help as well.

1 comment
Petbarn
MeaganPetbarn
Darlene b

Darlene bSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Excellent service

published

I have shopped at petbarn for years. Excellent customer service. Staff are always friendly and so helpful. Quality products and good prices.

1 comment
Petbarn
MeaganPetbarn
El Cato

El CatoSydney, NSW

One stop pet shop!

published

Will definitely be shopping here in future due to the friendly and knowledgeable service. Prices are better than I could have hoped for.

TIM W

TIM WSydney Surrounds, NSW

  • 2 reviews
  • 1 like

Always friendly Always helpful

published

Over years always found staff helpful knowledgeable honest willing to help anyone to
carry food or other goods to thecar.
Very friendly store to take your pet when wanting to try a harness or collar. Or just to use washing facilities

Carolyn

CarolynMetropolitan Adelaide, SA

Exactly, can't live without it

published

Fabulous service - efficient - easy to navigate around - cost efficient - brilliance all round - Overall, very happy with the service, the product, website, everything was perfect.

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Melanie

MelanieSouth East Queensland, QLD

Great customer service

published

The staff are always friendly and helpful.The product are of high quality. It is always and enjoyable experience. Arundel staff really want to help.

1 comment
Petbarn
MeaganPetbarn
HillBilly

HillBillyPerth, WA

  • 17 reviews
  • 5 likes

Crazy expensive rip off

published

Been buying kitten food from my local petbarn for $67 only to find out they sell it $54.99 online. That’s a whopping 25% overcharge.

When I pointed that out the guy said he will match the price (with their own online store!!) because I was a ‘member’. What insulting nonsense.

No apology and never corrected the price on the shelf so they can keep on ripping the next customers off.

Will never ever buy from any Petbarn ever again.

1 comment
Petbarn
MeaganPetbarn

Very helpful and informative staff

published

Great advice from staff... I was well informed about my choice of product. Friendly and helpful staff, thank you guys.

1 comment
Petbarn
MeaganPetbarn

Thank you Tracy for the 5 stars!!
The Petbarn Team

Erin M.

Erin M.Sydney, NSW

Outstanding customer service

published

Professional and friendly service. Staff have extensive knowledge of animals and the products they sell. Thank you to the staff at Castle Hill store.

1 comment
Petbarn
MeaganPetbarn
Maria

MariaMetropolitan Adelaide, SA

Fantastic staff, Rod ( manager?) very rude !

published

Absolutely brilliant staff , great service and advice . Sean you have been so informative and supportive with our dogs needs. Thank you .
Unfortunately the manager is extremely rude when staff are trying to help customers. This has now happened on 3 occasions when we have visited your store.

1 comment
Petbarn
MeaganPetbarn
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Questions & Answers

Forouzan S.

Forouzan S.asked

Physical store

I really want pet barn have more sale

1 answer
Petbarn
PetbarnPetbarn

Hi Forouzan, We love feedback here at Petbarn!

Thank you for taking the time to let us know how you feel. I am going to send this across to our marketing team, we are always looking for ways to improve!

Get an answer from our members and Petbarn representatives

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