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Petbarn Physical store (page 4 of 46)
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MariaMetropolitan Adelaide, SA
Fantastic staff, Rod ( manager?) very rude !
Absolutely brilliant staff , great service and advice . Sean you have been so informative and supportive with our dogs needs. Thank you .
Unfortunately the manager is extremely rude when staff are trying to help customers. This has now happened on 3 occasions when we have visited your store.
1 comment
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Arty1957Northern Region, NSW
- 2 reviews
Best products
Great shopping and advise from petbarn. My dog has a yeast infection and allergies. I could buy different proteins here for him.
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Sibby56South East Queensland, QLD
- 2 reviews
Awesome passionate and caring
I take my 3 pure breed Australian Silky terriers to pet barn in Maroochydore on Wises RD . They are great I think the prices are reasonably good. They do listen to what you say on how you would like your dogs groomed. My fur babies come home happy looking really good. Dog bandana was my own not from pet barn. But they do get a really cool pet barn bandana from Petbarn.
1 comment
MeaganPetbarn
Hi Sibby56,
Firstly, thank you so much for sharing that incredibly cute picture of one of your Silkies. We really appreciate you taking the time to leave use with your review.... Read more
Thank you again. The Petbarn TeamSimilar opinion? Write a review on ProductReview.com.au!
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KellySydney Surrounds, NSW
Great store, super friendly staff and easy location
The staff were great in helping with choosing our new kennel for our new 4 legged furry little puppy. Excellent service and will be back to buy our next month supply of puppy food
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CamdogHunter Region, NSW
Amazing helpful place
Absolutely an amazing place highly recommend to anybody that wants high value products for low value prices pet barn has something for everyone and there pets and the team members that work there are smart knowledgeable and friendly and if they can’t help you they know where to send you so you can get the help you need. Perfect place to get all your pet supplies within a stress free, helpful experience with people that are passionate about pets and all the things they need to live a happy healthy life.
1 comment
MeaganPetbarn
WOW! Thank you for the 5 stars and AMAZING review.
The Petbarn Team
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YCLGreater Melbourne (Metropolitan), VIC
Pet grooming
First time taking my puppy for a wash. I struggle at home with him so I’m sure it wasn’t easy. The staff were all very friendly and my puppy came out fluffy and clean.
1 comment
MeaganPetbarn
Thank you for the lovely review, YCL! We are always happy to help wash puppies!
See you next time,... Read more
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goniaSydney, NSW
- 2 reviews
Great service and honest advice on pet products!
I was never disappointed with my visits even while looking for a random necessity without spending enough time for the throughout research. Reliable and helpful stuff with understanding and interest in all customer needs. Thanks for your friendly approach to meet our furry family members requirements and helping in our on spot choices.
Loving to have your support.
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Leisel26Sydney, NSW
- 4 reviews
- 1 like
Great Service at Hoxton Park
Easy and friendly service when I click and collect especially the young man who usually serves me.very pleased.Cats also pleased with food!!!!
1 comment
MeaganPetbarn
Thank you for the lovely review, Leisel26! And great to hear the cats are pleased about it too
See you next time,... Read more
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EllouiseSydney, NSW
- 2 reviews
Best customer service
I called the Peakhurst store spoke with Jade looking for a product, I was told it was not in stock When their website said it was. Only half an hour later I received a call back from Jade telling me that she had been looking for the product out back, found it and she called me to tell me she had set it aside for me to pick it up. Best customer service
1 comment
MeaganPetbarn
Hi Ellouise,
Thank you so much for taking the time to leave us your review, we're happy to hear our lovely team are looking after you!
... Read more
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Dana BreenIllawarra, NSW
Friendly service
Shellharhour store. Always friendly staff, always have what I want in stock. Nice discounts & specials. Usually go once a month.
1 comment
MeaganPetbarn
Thank you for the lovely review, Dana!
See you next time,... Read more
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JanaviCanberra 2600, ACT
Friendly helpful staff
My recent visit to Petbarn Woden was so refreshing. The staff member greeted me at the door and helped me to find the product, loaded onto the trolley, walked with me to checkout and then helped me load into car. She was super nice and welcoming. Sorry I didn't notice her name but I will definitely go there for my pets needs - good location, easy parking, helpful friendly service, products I was looking for. Advice was clear and authentic too.
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JohnIllawarra, NSW
- 5 reviews
- 5 likes
Not good
I went in to order a dog food they didn't stock in store but was on their website. I was told "no can't be done". Then went on their website. Postage for a one off delivery was prohibitive. Then received about 10 products by mail I hadn't ordered. Had to return them. Was told it was a computer glitch. This was a while ago. Haven't been back since. Pity it is my nearest store.
1 comment
MeaganPetbarn
Hi John,
Thank you for taking the time to leave us your feedback. We are sorry to hear of your experience in one of our stores. ... Read more
We would like to try and help with any concerns you have. If you could please call us on 1300 655 896 or email us at info@petbarn.com.au Thanks, The Petbarn TeamSimilar opinion? Write a review on ProductReview.com.au!
ClaireDarling Downs, QLD
Helpful friendly staff
The staff at Toowoomba Pet Barn and great! They helped me find the right dog food for the dog I was adopting from a rescue and off of just a few details helped me pick the exact one she was being fed at her foster home which meant I didn’t need to come back and try multiple ones. They also helped point out specials in the store on products I was already looking at buying. Overall a great experience and I can’t wait to bring my pup in next time for a little socialising and pats! Thank you Toowoomba Team
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KateSydney Surrounds, NSW
- 4 reviews
Very helpful friendly staff and well stocked store
Dural store had the automatic pet feeder I wanted in stock. They price matched the sale price of another store. The staff are very knowledgeable and helpful.
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HayleySydney, NSW
- 5 reviews
- 1 like
Don't shop here!
No greeting at entrance by any of the staff including the manager. Prices are too expensive compared to Pet O and Petstock. Both the other companies staff actively acknowledge customers rather than blatantly ignore them!
2 comments
MeaganPetbarn
Hi Hayley,
Thank you for your feedback and bringing this to our attention. We are sorry that you have had this experience in one of our stores. We take feedback like this very seriously and will be flagging this with the team.
... Read more
thanks but no. this is not the first petbarn store this has happened to me at. also have had the same experience at Brookvale, Belrose, West Ryde, Chatswood. this has gotten so bad, I now REFUSE to sh... Read more
op at ANY petbarn australia wide! your customer service records are shocking!Similar opinion? Write a review on ProductReview.com.au!
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JillSydney, NSW
Dog Beds
The dogs beds do have prices marked on the, Therefore if you require a price you have to carry down to register. I wanted to price 3 or 4 beds. I did not buy any as that is not the way so sell your product
1 comment
MeaganPetbarn
Hi Jill,
Thank you for taking the time to provide us with your feedback. We will send this on to the team.
If you would like to give more information on how we can improve please call our friendly cu... Read more
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Top service.
Petbarn really have their act together. The staff are friendly and very helpful. We shop at two of their stores and we find the the staff are consistently first class. Highly recommend.
1 comment
MeaganPetbarn
Wow!! 5 stars, thank you very much Michael.
Your review has made day.
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Excellent service
Assistant who served me was very helpful, nothing was too much trouble and she ensured I got exactly what I wanted. She priced matched with the online price as I was going to leave the item until it came on special and she carried it out to my car. I wish I got her so I could commend her.
1 comment
MeaganPetbarn
Hi Linda,
Thank you for your very kind words and taking the time to share your experience with us!... Read more
We will see you next time in store The Petbarn TeamSimilar opinion? Write a review on ProductReview.com.au!
Wonderful
The staff are friendly and the product range is wide and good quality. Pricing is very good and staff met the product price in store to what was online. I shop here for all my pets needs.
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Cait6South East Queensland, QLD
Excellent Experience!
The staff at Petbarn Capalaba are friendly and knowledgeable. Product prices are reasonable and the store always has stock of the items I like to purchase. I have enjoyed each of my shopping experiences here.
1 comment
MeaganPetbarn
Hi Cait6,
Thank you so much for this great review.... Read more
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Questions & Answers
Forouzan S.asked
I really want pet barn have more sale
1 answer
PetbarnPetbarn
Hi Forouzan, We love feedback here at Petbarn!
Thank you for taking the time to let us know how you feel. I am going to send this across to our marketing team, we are always looking for ways to improve!
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MeaganPetbarn
Hi Maria,
Thank you very much for taking the time to share your experience with us. We would love the opportunity to speak to you further about your experience.... Read more
If you could please email us at info@petbarn.com.au along with your contact details, a team member will be in contact. Regards The Petbarn Team.