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Petbarn Physical store (page 5 of 49)
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Alisha KateSouth East Queensland, QLD
- 3 reviews
- Physical store
- Verified customer
Dog Training Course
We signed up to the Petbarn beginner dog training school for our puppy Leo.
Leo attended the first classes with basic commands such as sit, wait, stay, lie down etc. he responds really well to treats and is also great at recall when at the dog park.
The information presented in the class was very informative and helpful. We found the class was not suitable for our playful and energetic dog.
The class is held in the middle of Petbarn in a small caged off area with 4 other dogs. Already there are many different smells in the store due to dog...
Read more food etc, plus shoppers were constantly walking around with their dogs, some coming up to the gate at times. The class started with dogs being expected to sit on a mat for 20 minutes whilst the trainer talked. Dogs were never allowed to interact with each other, not even before or after the class. Which was hard for our puppy as he loves every other dog and human and loves saying hi. As Leo is also very energetic (due to his groodle breed) it was an unrealistic expectation to keep him on this mat for 20 minutes. This expectation was stressful for us as we believe is was unrealistic for our dogs temperament and were continually reminded to get Leo to sit still.2 comments
MeaganPetbarn
Hi Alisha,
Thank you for the update, and we are sorry to read that you were unhappy with the classes. ...
Read moreIf there's anything more we can do, please do not hesitate to reach out. Thank you The Petbarn TeamLindaIllawarra, NSW
- 3 reviews
- 1 like
Shellharbour Petbarn is excellent
Great variety of products and amazing staff who go out of their way to help and serve. They even helped me carry my goods out to the car...Friendly and knowledgeable people that go way out of their way to assist. Thank you again Shellharbour Petbarn!!!
1 comment
MeaganPetbarn
Hi Linda,
This is wonderful to hear! Thank you for taking the time to share your experience and great to hear the Shellharbour Team take such wonderful care for you. ...
Read more See you next time. The Petbarn TeamSamantha B.South East Queensland, QLD
Always amazing service
We always feel well cared for and that staff have a genuine interest in our dogs. The lady who grooms our dog at Cleveland is beautiful. She really cares about giving our dog a great experience and is also very knowledgeable.
Find out how Petbarn Physical store compares to other Pet Shops
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TraceySydney, NSW
Great customer service
The McGraths Hill staff were excellent and friendly. They knew their products and assisted with confidence. Top points for the young woman who served me.
1 comment
MeaganPetbarn
Hi Tracey,
This is wonderful to hear! Thank you for taking the time to share your experience and great to hear the McGraths Hill Team take such wonderful care for you....
Read more See you next time. The Petbarn TeamConnie BarottsiWide Bay-Burnett, QLD
Great Product range & service
Petbarn Bundaberg has a great stock variety for my cat, Honey, friendly & helpful staff and great membership scheme makes it a pleasure all round to shop there.
KimSydney Surrounds, NSW
Always so easy to visit and have everything you need
Best service . Have all products and price match
Best friendly staff. There is a lovely lady at lake haven store who always greets us and our pets get the best welcome from her every time
Best knowledge and recommendations-not pushy
brlo1973Sydney
- 7 reviews
- 8 likes
Over the top prices
Unreasonable prices. Roughly 23% more expensive than other major competitors. Apart from slightly longer trading hours (2 hours in total per day) I don’t see why they’re charging convenience store prices.
1 comment
MeaganPetbarn
Hi brlo1973,
Thank you for taking the time to provide us with your feedback. We are happy to discuss your review further as we do offer a Price Match Promise, where if you find a lower price on an id...
Read moreentical product that's in stock, we'll match it. This is available in store. If you would like to read about it further please head to https://www.petbarn.com.au/price-promise.Margaret BurnsYarralumla 2600, ACT
Petbarn Woden
I have been a satisfied customer of Petbarn Woden for years and always am met by friendly, professional and helpful staff who go above and beyond to meet my needs as a pet owner.
I have used Petbarn Woden's grooming services with 2 dogs and find Jamie's skills exceptional. She is calm and confident and my dogs are never stressed by going there. Sometimes they even have a nap!
My dogs always come away from the groomer's looking fabulous.
The other staff members in the store help complete my monthly visit to Petbarn by always leaving me with a smile on my face along with more confidence in caring for my fur babies due to their expert advice.
1 comment
MeaganPetbarn
Hi Margaret,
This is wonderful to hear! Thank you for taking the time to share your experience. We will pass this feedback on to the team....
Read more See you next time. The Petbarn TeamGreat customer service and very reliable
The staff at Jindalee Petbarn very friendly and reliable. They always willing to give the best service. My little puppy got very sensitive tummy to certain dry food. They were willing to give the full refund and provided us the free vet consultation voucher. Also we got oh discounts for food every single time.
Find out how Petbarn Physical store compares to other Pet Shops
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lizSydney, NSW
great service
the help in purchasing a harness and it been fitted by a staff member.well done.my dog was calm great visit
1 comment
MeaganPetbarn
Hi Liz,
This is wonderful to hear! Thank you for taking the time to share your experience and great to hear you were able to find the perfect fitting harness!...
Read more See you next time. The Petbarn TeamJanetGreater Melbourne (Outer), VIC
Pet Barn Sunbury TOP service
The staff at Petbarn Sunbury are all just amazing. Great customer service every time I shop there and eager to help and assist.
We have a nervous husky who had her first groom today. Abbey and Cat ensured they took their time to let her settle, and even fell asleep during the grooming session.
Fantastic staff who are always happy to help you with your pets needs, and will price match other competitors on store products.
KarenGreater Melbourne (Outer), VIC
- 5 reviews
- 1 like
Fantastic service and friendly staff.
I have bought quite a few things from this store and they always are accommodating and know exactly what I need or want even though sometimes I have no idea what I'm after or what it is called.
1 comment
MeaganPetbarn
Hi Karen,
Thank you for the very kind words and sharing your experience with us!...
Read moreGreat to hear our team take great care of you. See you next time Thanks The Petbarn TeamMandyGreater Melbourne (Outer), VIC
Great customer service
Fantastic service, friendly staff, knowledgeable. Always happy to help under sometimes exceptional circumstances. The store seems very busy, all staff are trying to help but just not enough of them , I feel for them
1 comment
MeaganPetbarn
Hi Mandy,
This is wonderful to hear! Thank you for taking the time to share your experience. We will pass this feedback on to the team....
Read more See you next time. The Petbarn TeamVossyMetropolitan Adelaide, SA
- 8 reviews
Expensive!
I have bought a few products now from Petbarn and thought how expensive they were on each occasion. This was verified when I recently adopted a cat from RSPCA and checked out their prices. I checked three identical products and each was significantly cheaper than Petbarn. Also, any profits go directly to RSPCA, so it's really a no brainer to do all my shopping there from now on.
The best store in Melbourne
Great products, experience and very knowledgeable staff members. My only go to for all my dogs needs. My dog loves visiting.
1 comment
MeaganPetbarn
Hi Laura,
This is wonderful to hear! Thank you for taking the time to share your experience....
Read moreSee you next time. The Petbarn TeamFind out how Petbarn Physical store compares to other Pet Shops
Know better, choose better.
DianneHobart, TAS
- 2 reviews
lovely staff
Excellent staff knew what they where talking about made me feel welcome and Price was great will call back again
Teresa RafterNorth-West & West coast, TAS
Fur baby friendly
The staff are very good at their job, I usually only go in for beef jerky but sometimes it’s isn’t available so I look around and see if there is anything else but my fur babies only like the beef jerky.
CassandraGreater Melbourne (Outer), VIC
Dog haircuts
Mia and snow haircuts where great and little banddinas so happy they look amazing and are great at there jobs
1 comment
MeaganPetbarn
Hi Cassandra,
Thank you so much for taking the time to leave us with this wonderful review, and especially the very cute pictures!...
Read more Mia and Snow look FABULOUS! See you next time, The Petbarn TeamDianneHunter Region, NSW
Really helpful and understanding each puppies needs are different
Started puppy school with our fur baby and staff were really helpful caring and understanding. We’re willing to stay back and help as long as it took
Will shop here again!
Staff were super helpful, very friendly and knew exactly what they were talking about. They’ll be my main go-to store for pet supplies.
Questions & Answers
Forouzan S.asked
I really want pet barn have more sale
1 answer
PetbarnPetbarn
Hi Forouzan, We love feedback here at Petbarn!
Thank you for taking the time to let us know how you feel. I am going to send this across to our marketing team, we are always looking for ways to improve!
Details
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Alisha Kate
Since contacting Petbarn we have recieved an apology and refund for the class. Petbarn have been helpful in resolving this issue.