Reviewer Photos & Videos
Staff were rude, never felt so terrible
I ordered a betta divided tank from online and it came smashed in the mail. That’s fine, I got that sorted out wonderfully through customer service, and I went to the ferntree gully store to pick up a new one. The lady checked it over for me (open the box and looked at it, she didn’t run her hand over for it for any cracks) and sent me on my way. Disappointingly, I got home and opened the box and there was a crack at the bottom of the middle compartment. This crack was admittedly hard to see so I don’t fault the lady for not seeing it.
Howeve...r, my issue lies heavily when I called the store to explain what had happened. I am an experienced fish keeper and I am extremely careful with my tanks. The lady on the phone (who was the same lady who served me) implied that I must have broken the tank. She said to me ‘there was no crack when I checked it, hun’, and it was pretty obvious that she was trying to tell me the break was my fault. I was pretty upset about that as I’m very careful with my tanks and I placed them safely and responsibly in the car when transporting them. This particular crack looked like a manufacturing fault as it ran from one corner of the divider perfectly and into the centre of that middle compartment. I explained to the lady that I didn’t break it if that’s what she was trying to say to me. She then said reluctantly ‘we’ll see what we can do’. Anyway, I went back and swapped it again. The lady who served me this time (a different lady) was pretty unfriendly towards me and sent me off with a ‘be careful with it in the car this time’ comment that was pretty snarky to make as I was walking out. I won’t be shopping here again, and I’ve been a long time customer as it’s my local Petbarn. The staff there made me feel terrible for something that wasn’t my fault and I was very respectful, patient and understanding (having to drive twice within 30 minutes) with the staff. Maybe I’ll try a different store or stick to online. Staff need to change their attitude and be more willing to help honest customers.
Products DONT WORK !
My husband & I went to our local store in Success, WA
to buy some flea killer & shampoo.
We spent $174.00 for 1 dog and 2 cats, on flea treatment. IT DID NOT WORK!, 2 Weeks later dog still scratching, We were furious, then i saw something about GOAT SOAP, went to our local ALDI and brought 3 bars for $3.00, guess what...it works, no more scratching, fleas, allergys......never again will we go to PET BARN, RIP OFFFFFFF...
Buy Goats Soap, save all your money......
$18:99 for the 100g pack of live meal worms that is just extortion you are a disgrace exploiting an obvious shortgage during Covid is it?
BE WARNED Wont replace faulty item
I bought some pet clippers from their online store and after using them once they know longer work. They were advertised as better than the previous clippers that I had for all kinds of coats. When I contacted them they told me that the Clippers were only for paws Which is ridiculous because the advertising state something completely different on their website. There’s a two year manufacturers warranty with these clippers also so by law they have to replace them or refund me. I’ve contacted them twice and both times I’ve essentially been lied to by the people working in the company compared to what’s on their website And r information I based my purchase on. AFTER A MONTH STILL NO ONE HAS GOTTEN BACK TO ME TO RECIDY THIS SITUATION.
Over the top prices
Unreasonable prices. Roughly 23% more expensive than other major competitors. Apart from slightly longer trading hours (2 hours in total per day) I don’t see why they’re charging convenience store prices.
Crazy expensive rip off
Been buying kitten food from my local petbarn for $67 only to find out they sell it $54.99 online. That’s a whopping 25% overcharge.
When I pointed that out the guy said he will match the price (with their own online store!!) because I was a ‘member’. What insulting nonsense.
No apology and never corrected the price on the shelf so they can keep on ripping the next customers off.
Will never ever buy from any Petbarn ever again.
I went in to order a dog food they didn't stock in store but was on their website. I was told "no can't be done". Then went on their website. Postage for a one off delivery was prohibitive. Then received about 10 products by mail I hadn't ordered. Had to return them. Was told it was a computer glitch. This was a while ago. Haven't been back since. Pity it is my nearest store.
Don't shop here!
No greeting at entrance by any of the staff including the manager. Prices are too expensive compared to Pet O and Petstock. Both the other companies staff actively acknowledge customers rather than blatantly ignore them!
The dogs beds do have prices marked on the, Therefore if you require a price you have to carry down to register. I wanted to price 3 or 4 beds. I did not buy any as that is not the way so sell your product
Avoid Petbarn, They Rip You Off With In Store Pricing Vs Their Website
Avoid Petbarn, They Rip You Off With In Store Pricing Vs Their Website
So I needed nexgard spectra today for my pup and my housemates dog, checked their website, price was ok VS other online retailers.
Go into store, tell the lady “[name removed]” at Kedron, “oh yeah, I noticed you were a few dollars more than others, but not enough to care”. As I leave the store, I checked my receipt…
I was charged nearly double what the website price is.
So I went back in and ask for a refund on the difference, to which I was told “oh, you didn’t ask for...a price match” – um No, I used the price on YOUR website. I then proceeded to tell her that having different prices on the same item from the same business is illegal, to which I received MORE smart ass commentary on how “lots of store have online only pricing” – except, sorry [name removed], your website does NOT say that and its illegal in any case.
Pet barn Sunbury
Pet barn Sunbury have lost a loyal customer this evening due to the terrible service we experienced from the male staff member.
I’m not one to give a bad review unless deserved and this review you have certainly earned. Luckily there are enough competing pet stores in the local area who we will happily be purchasing from now on. Will not recommend to anyone again! Happy to provide further details if head office management care enough to ask.
Bad costumer service
When I was paying I ask couple of questions to the girl at the cashier and she started screaming at me...very disrespectful...I will not go back to Waurn Ponds shop
Really Disappointed with this particular store
I actually love Petbarn but the store in Narre Warren (not the Fountain Gate one, which is excellent) really let us down recently.
My daughter bought me a Betta Trio fish tank for my birthday present. A staff member who called herself “the fish lady” claimed to be all knowing with all things fish related.
To start with she sold us a tank that was cracked and missing the lid. I called the store, only to be told the tank did not come with a lid - even though the box clearly stated it did - but to bring it back in anyway. They replaced the tank, p...
do not honour price match.go to budget pet products for best price.I think this is deceitful and false advertisement. The products from budget pet products were the same as pet barn stock but were a lot cheaper.
This place had cut my dogs dewclaw off, which he the had to go to the vet to get stitches. Display simply said that they were going to help build his trust as he has anxiety which we then took him again for them to grab him by his nose while cutting his hair and making him more anxious this place is disgusting if you don’t like your job don’t do it this place is simply in it for the money not the animals
Just had the worse experience at my local PB.
Now don’t get wrong I’ve been shopping there for almost 7years and think Bree and her team on the floor are excellent. Always polite friendly and very helpful.
But today after 5years of being at our regular groomer smoochiepoochie who I highly recommend people, Cat is brilliant!
Today I brought My pooch back as Cat away.
We arrived at 8.50 for our 9am groom.
I was told 12.30 or we will call if earlier!
I arrived back at 12.30 to be told would be an hour longer and “why did you come, I never called y...
- Physical store
- Verified customer
Different pricing in-store from online
So 3 times now I have emailed for my pick up order to be cancelled. I have had no response on 2 emails, I went instore only to be told there is no cash transactions so had to order online.
When I did go instore, the price was 20% different, which I mentioned to sales staff, they really didn't care, this was the Frankston store.
I needed to get something from Big W the same day I went to pick up my online order and Big W had the same type of bed for $35 cheaper, due to no bar code on the bed I was given it for $12.50. The online price for Petbar...
I saw that the price of dogfood was too expensive compared to the food sold at the pet aisle at woolwoorths or coles so i asked the staff for the reason and he told me that the reason for this was that the brands at woolworths were cheap and at petbarn they focus on selling top of the range products. I initially thought that was a reasonable response untill i saw the exact same brands that are available at local supermarkets like the ones mentioned earlier being sold at nearly twice the price at petbarn. This is ludacris.
- Physical store
- Verified customer
There was no notice at the STORE & ONLINE : Bag contents are sold incorrectly!
Bag contents are sold incorrectly!
I bought FINE sand, but only COARSE sand.
*So Phresh Clay Clumping Cat Litter is "FINE".
*So Phresh Multi-Cat Clay Clumping Cat Litter is "COARSE".
No one tells me before I buy.
There was no notice at the store, also online too.
Of course, the store manager also knew.
The store manager was handling my problem....
Groomers at Browns Plains PetBarn
Very bad experience at the groomers at Pet Barn Browns Plains. I had my dog, a long haired German shepherd booked in for grooming last year at this salon only to have the appointment cancelled at the last minute due to illness. Which does happen and I accepted this but am still waiting the phone call to rebook even thought I left a message on the phone later in the week. Recently when my friend wanted to take her German Shepherd to the groomers . I decided to give them another go, made the booking for both even thought I had to call twice to g...et hold of them despite leaving a message to call back which again did not happen. On the day to the appointment was called to cancel again due to illness. I must admit I did mention that I was not happy as this had happened previously but at least this time they were rebooking straight away instead of waiting for a return call that does not come. She did offer a 20% discount. Took them both in yesterday at 1000 which was the time I was told was the new appointment. The groomer at the counter was very rude and complained that we were supposed to drop them off at 0830. I then explained that it wanted my dog to be clipped between his back legs as it gets matted. Also mentioned that he as a bit reactive to other dogs and would play up it he was groomed with my friends dog as he would want to play and that he did not like heights so would not cooperate if put on the table. Apparently did not listen to me at all. When we went to pick them up were advised that we should not bring them again as he jumped around on the table. I told her this would happen if they did what they put him on the table a groomed him with the other dog. And to make matters worse they charged double what was original quoted with no calls or messages about costing more or even looking at him at the beginning and confirming a price then. I accept that his coat was very thick but double the price seems extreme. And when inspecting him they had completely clipped of his feathers on his front legs and the trimming on the back is very rough. At least I could not find any injuries on him unlike my friend’s dog. We complained to one of the staff at the counter and she was very helpful, took our details and said that she would pass on the manager on the Sunday and she would get the manager to call. Well it is now Sunday night and have not received a phone. The customer service at this store appears to be very hit and miss and the groomer was very rude
Questions & Answers
I really want pet barn have more sale
Hi Forouzan, We love feedback here at Petbarn!
Thank you for taking the time to let us know how you feel. I am going to send this across to our marketing team, we are always looking for ways to improve!
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