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Petbarn Physical store

Petbarn Physical store

4.2 from 913 reviews · View Statistics

Reviews

  • Product Quality
    4.6 (33)
  • Return Claim MadeYes (1) · No (30)
  • Customer Service
    4.8 (33)
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Reviewer Photos & Videos

Teresa Rafter

Teresa RafterNorth-West & West coast, TAS

Fur baby friendly

published

The staff are very good at their job, I usually only go in for beef jerky but sometimes it’s isn’t available so I look around and see if there is anything else but my fur babies only like the beef jerky.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDevonport Tasmania
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Ellouise

EllouiseSydney, NSW

  • 2 reviews

Best customer service

published

I called the Peakhurst store spoke with Jade looking for a product, I was told it was not in stock When their website said it was. Only half an hour later I received a call back from Jade telling me that she had been looking for the product out back, found it and she called me to tell me she had set it aside for me to pick it up. Best customer service

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPeakhust
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1 comment
Petbarn
MeaganPetbarn

The reviewer stated that an incentive was offered for this review

Kas

KasCentral Highlands and Goldfields, VIC

Great store In Wendouree

published

Friendly staff Who are always happy to answer questions. The staff are kind interested in our dogs st the store. We enjoy the sale offers on food and other items.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWendouree
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1 comment
Petbarn
MeaganPetbarn
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Great staff, great range of products

published

The staff are very knowledgeable and helpful and they have a large range of products to choose from. From pet food to toys to harnesses, collars and leads, they have everything.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCrows Nest
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Good Service with a Smile

published

One is always greeted and served with a friendly smile, Staff know their products well and are able to advise
accordingly. It is obvious they have a genuine interest and enjoy what they do.
Susan

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRINGWOOD VIC
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Snoopy

SnoopySouth East Queensland, QLD

  • 4 reviews
  • 9 likes

Easy shopping experience.

published

Love the parking directly outside the store; staff are always friendly and helpful if you require help. Good range of products; The only downside I find is that dog toys for small dogs (miniature poodle) are always in short supply.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCarseldine, Qld
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1 comment
Petbarn
MeaganPetbarn

Thanks for the kind message Snoopy, and we will pass your feedback on to the team.

The Petbarn Team

Great customer service, store has everything I needed

published

It was very easy to find the relevant section I needed, grab the products I came in for. The covid-19 measurements made me feel safe. And the lady who rang up my order was lovely to chat to and gave me confidence in my purchase.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWendouree
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The reviewer stated that an incentive was offered for this review

Karyn S

Karyn SCentral West, NSW

Great products friendly staff

published

Enjoy shopping here. Friendly helpful staff with great product and range. Even when I had to return a product as my dog was too large for it, staff happily refunded money.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBathurst and Orange
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1 comment
Petbarn
PetbarnPetbarn

This is wonderful to read, thank you so much for taking the time to share your review with us.

The Petbarn Team

Kylie

KylieCentral West, NSW

Keeps my furry best friends happy.

published

Service is always friendly and they have a great range of products. Only to happy to answer questions and share valuable advice. They offer friendly grooming services and dog wash.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOrange NSW
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1 comment
Petbarn
MeaganPetbarn
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Karen G.

Karen G.Greater Melbourne (Inner), VIC

Great

published

Always friendlyAnd offer great advice. animals welcome and staff will interact with them. good stock of products Will always find or will get in items required If they are not in stock.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFrankston home centre
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1 comment
Petbarn
PetbarnPetbarn

Thank you for this great review.

The Petbarn Team

Janine

JanineSouth East Queensland, QLD

Great staff and service

published

Had my Border Collie groomed Excellent job done Worth every penny Would highly recommended The Pines For this service Staff at this store are friendly and helpful when you have any questions

Product Quality
Customer Service
Return Claim MadeNo
Store LocationThe Pines
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1 comment
Petbarn
Benjamin D.Petbarn

The reviewer stated that an incentive was offered for this review

A Utama

A UtamaSydney

  • 3 reviews

Good place to shop for my fur baby

published

I came to buy my dog usual needs. The brand is out of stock. During this pandemic is very understandable. Hope the other brand suits my dog's needs. The customer service helped me to consider other brand. Thank you

Product Quality
Customer Service
Return Claim MadeNo
Store LocationStrathfield south
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1 comment
Petbarn
MeaganPetbarn

The reviewer stated that an incentive was offered for this review

Love to build

Love to buildGreater Melbourne (Inner), VIC

  • 6 reviews
  • 8 likes

Great service!

published

Purchased a few items. Seeked advice regarding my new pet. Friendly staff.
Found what I was looking for and was able to buy a couple of more items.
Prices were standard.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCaroline Springs
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1 comment
Petbarn
MeaganPetbarn

The reviewer stated that an incentive was offered for this review

Helen

Helen

  • 2 reviews

Impressive range of everything!

published

Store layout - clean lines, well stocked - easy to navigate.
Pleasant, hygienic atmosphere, no hard sell staff.
Time to browse without pressure; however adequate staff on floor if needed.
Definitely won me over!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHOPPERS CROSSING
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1 comment
Petbarn
Benjamin D.Petbarn
Alex

AlexSouth East Queensland, QLD

  • 2 reviews

Love Petbarn

published

Normally go to another store but was in the area and dropped in to get dry food for cats.

Young man at the register was delightful, helped me find what I was looking for. He was very efficient and knowledgeable
Clean store
Easy access location with good parking

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationVirginia
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1 comment
Petbarn
MeaganPetbarn
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Laurinda

LaurindaQueensland, 4207

  • 9 reviews
  • 4 likes

Your friendly pet store

published

My dog requires a special diet. Staff are knowledgeable, friendly, and intolerant when I bring my dog. The discounts help me with the cost. I received a courtesy call to let me know they had not given me my discount; how amazing is that for customer service!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBeenleigh
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2 comments
Petbarn
MeaganPetbarn
Laurinda
Laurinda

The reviewer stated that an incentive was offered for this review

Alison

Alison

  • 7 reviews
  • 2 likes

Friendly and helpful staff

published

The staff are very friendly and helpful. The staff said hi to my dog, gave my dog a pat and a snack, which makes him very happy. I had a wonderful experience. Petbarn also stock variety and different brands of food in comparison to other pet shops, which are great.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHendon
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1 comment
Petbarn
PetbarnPetbarn

Thank you for this wonderful review.

Petbarn Team

Gabi M.

Gabi M.Central Queensland, QLD

Best pet food!

published

The pet food they offer is of a high quality. The friendly staff have helped me choose the right type for my specific pets needs and it has helped tremendously with their development.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRockhampton
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Kate

KateHunter Region, NSW

  • 2 reviews

A good range of products with friendly staff.

published

This is my go-to store for supplies for my cockatiels, they have a wide range of toys, feeders , food and other bird related products. The prices are fair and the staff friendly. There is also a large range of dog, cat, fish and other pet supplies as well.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGreenhills
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Great deals, staff are helpful

published

Had a really good experience shopping there for a new aquarium, staff were helpful and products are great, highly recommend.

Can’t wait to fill the new tank up with lots of fish

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationCoconut grove
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Questions & Answers

Forouzan S.

Forouzan S.asked

Physical store

I really want pet barn have more sale

1 answer
Petbarn
PetbarnPetbarn

Hi Forouzan, We love feedback here at Petbarn!

Thank you for taking the time to let us know how you feel. I am going to send this across to our marketing team, we are always looking for ways to improve!

Get an answer from our members and Petbarn representatives

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