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Petcover - Entry

Petcover - Entry

4.3 from 4 reviews · View Statistics

Pet Insurance Buying Guide

If your dog or cat becomes sick, pet insurance can help get the treatment they deserve. To get a better idea of how pet insurance works, continue reading so you can make an informed choice.

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Reviews

4.3

4 reviews
5
(2)
4
(1)
3
(1)
2
(0)
1
(0)
  • Value for Money
    4.5 (4)
  • Transparency
    4.3 (3)
  • Customer Service
    4.5 (4)
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Total peace of mind

published

We recently insured our 8 year old Labrador and our new Labrador puppy with PetCover. The consultants were friendly and very clear about the policy inclusions and cost. When our 6 month old puppy required shoulder surgery PetCover paid the full claim (minus excess) within 2 days. They are professional, reliable and ethical.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2020
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
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1 comment
Petcover
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Review collected in partnership with Petcover

Ellen B.

Ellen B.Perth, WA

Value for money, but beware of excess!

published

This policy is easy to set up and claims are processed quickly. The policy is worth investing in, and covers a large range of issues and emergencies, but beware of excess fees on claims.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Petcover
SupportPetcover

Review collected in partnership with Petcover

Great service!

published

Policy was easy to set up. We have had to make a claim recently, I did it online. Form was a little difficult to find at first but the claim was settled in less than a week. Very easy process.

Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Petcover
SupportPetcover

Review collected in partnership with Petcover

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No Incentives to Pay Upfront & Not Provided Best Policy Advice

published

Call for advice, not told of percentage share plan until I specifically asked, ie, 75% reimbursement as opposed to 100%. Dont offer reduction in premium for paying lump sum upfront as opposed to monthly installments. Should provide incentives for our business!

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Petcover
SupportPetcover
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