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Peter's of Kensington

Peter's of Kensington (page 2 of 9)

Online store, Physical stores
3.4 from 162 reviews



162 reviews
  • Product Quality
    3.3 (14)
  • Return Claim MadeYes (6) · No (13)
  • Shipping
    3.6 (8)
  • Customer Service
    2.6 (5)
  • Warranty Claim MadeYes (3) · No (15)

Reviewer Photos & Videos

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Sam M


  • 5 reviews

Amazing service, even more amazing delivery!


Ordered a suitcase on Sunday and had it arrive Monday morning, 6 hours west of Sydney! Excellent Antler Suitcase (our second from Peters) and very professionally packaged. Thank you Peters!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

X240RobAPY Lands, SA

  • 14 reviews
  • 1 like

Homewares and gifts


The website is easy to use, searching is easy.
Heaps of products from small gifts to top range kitchen appliances.
I cant keep away.



  • 4 reviews
  • 1 like

Disgusting behaviour from manager


I purchased several candles.
I needed to return a scented candle that did not scent my room when burning.
I had spoken at great length with the shop assistant stating my requirements.
When I returned to the store I was treated with contempt and aggression.
I was accused of being a liar by the dispicably rude and store manager who repeatedly told me that he didn't believe me!!!
What an disgrace of a person who has no business dealing with customers.
I will not return here - outrageous and utterly offensive behaviour.

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Good customer service. Products arrived in good shape BUT


The products have always arrived in good shape. I have had no issues with the customer service. Have purchased some great specials. Was disappointed by the boxing day sales...little that was really significantly reduced. Christmas decorations full price etc ...Also it seams that in the past few years there is less on offer...sales not as good...stuff being advertised in the clearance section that has been there for a couple of years at least!

No customer service


Today I made a special trip to Peter's of Kensington at Birkenhead Point.
I purchase several items with the intention of coming back later to buy some candles for gifts.
I changed my mind after being serve by the gentlemen at the register no hello, no eye contact, no please or thank you. The last contact customers have with your store is generally the person at the register and what is remembered.



  • 7 reviews

Lalay Beach Towels are not towels at all, they are thin very fabric, and should have been described


I received an email advertising Lalay Beach Towels. The item was was described as a towel, when in fact it is very thin fabric like a tea-towel. Not in any way is it a soft and fluffy "beach towel" suitable for drying ones self on the beach. I feel taken advantage of, and embarrassed because I told friends to check them out that day.



  • 8 reviews

Great service


I shopped online and the goods arrived super fast with tracking noted from packing to dispatch to delivery. The items were exceptionally well packed with no chance of breakages or damage. Great prices and great service.



Poor warranty support


Bought an expensive Dualit Toaster , placed it beside the kettle where our old Rowlett toaster of 15 years lived & 2 weeks later noticed spots on the paint. Contacted the agent & POK & were told we must of sprayed cleaning product on it (surprise.. it's in the kitchen).. The agent made the problem worse by smudging the spots in an effort to clean it... The agent was making jokes about the toaster that has measles & they don't get chicken pox etc. So in the end nothing POK or agent (JR Classic Trend) are prepared to do for us other than tell us it must of been our fault) .. Really poor effort & would of expected better..

Very poor after sales service when wrong item sent

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Horrible customer service


I have been a regular customer with this online website for years now. Things sure become difficult when you need to return a problem product. They transfer me to different customer service team 3 times and the second lady who spoke to me was very rude she didn’t even let me know she was transferring me to another person to speak to! And the third person I spoke to ask me to write email to them describe the problems And the return cost is all on me?! I surely was not happy and Ian never going to purchase from them again!

Sema G.

Sema G.

  • 5 reviews

Exceptional Products and Service


I recently purchased double sided bamboo chopping board. Love it, it's perfect. I use the bamboo side for bread, cheese etc and the plastic for meat. Quick postage, Great Product, Great Price


Sandra56South East Queensland, QLD

  • 44 reviews

Poor service


Recently bought on two separate occasions a socalled blue bowl which was cream and then some coupe plates which were green but looked cream online...very poor..did receive refunds after returning them..after the usual nonsense with photos and emails. Also had placed in my wishlist to buy a knife, then transferred it to my basket when I could afford to buy it and when I went back they had increased the price by $30...very poor..and now I get this thing flashing up at me in product review and on my home page ninemsn, tried to block but there was nowhere for me to do that...……..



  • 3 reviews



I received my item beautifully and carefully packaged. It was exactly as shown online, and I received it within three business days. Very impressed with this company.



  • 15 reviews

Excellent online service!


I always assumed that Peter's of Kensington would be expensive, but their prices are actually *very* competitive. I just purchased a Cornishware canister for only $65 ($89 at another online retailer), and a Spode "Blue Italian" storage jar for only $30 (RRP $116).

I placed my order on Thursday, received a dispatch confirmation on Friday, and my order was delivered interstate today (Monday). It was carefully packed with lots of protective packaging. Their website is very clearly set out, so it was easy to find what I was looking for. Online ordering was quick and easy.

I would strongly recommend PoK for range, price and service.


PaulCanberra 2600, ACT

  • 17 reviews

First Class Service


The product I ordered arrived Tuesday 1:30 pm, placed order on Sunday night. Delivered by Australia Post Courier, when two groups work together quickly and efficiently it is called "service" now have two online stores that can do it in Australia.

Kitchenware Shops

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AimeeSydney, NSW

  • 89 reviews

Good prices on some products


I bought a few items from PoK and they have good prices on Simple Human products and some others. I chose to order online and collect from Birkenhead store to save on shipping. Just not happy with their "non refund" policy unless I return the items on the spot ie. when collecting. Also some items were not presented as specified on the website when I collected them, for eg Tablekraft spoon set was in a plain box, not "presented as a set of 12 in a Tablekraft gift box.". And some staff are not friendly, not smile or even say thanks!



  • 31 reviews

Fantastic online shopping experience


Purchased a number of items from their online store on Sunday and parcel arrived at my interstate address today (Tuesday). I paid an extra $5 for fast delivery, which was well worth it. The products were lovely and very well packed for transit. The prices were excellent as was the communication from PoK. So impressed, I’ve just placed another online order and will continue shopping with them.

Love this place!


I can always find something of quality with value for money here. This is my go to place because I live regionally and do not have access to all these beautiful things.



  • 13 reviews

Sadly dropped a few notches!



  • 11 reviews

Fast shipping, perfect gift!!


I was looking online for the perfect keepsake gift. Peter's of Kensington has exactly what l was looking for at a fabulous price ( inc shipping)!! The purchase was straightforward and easy. I received notification of packing then shipping very quickly. A couple of days after paying for it, it was delivered, signature required, at my door!! The fragile item was very well packed and is perfect!!! I will definitely shop at Peter's of Kensington again!! :)

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Questions & Answers

Jenny Hunt

Jenny Huntasked

Peter's of Kensington

What cookware is used on induction cooking & will you deliver to Qld thanks

No answers
B Willard

B Willardasked

Peter's of Kensington Online store

I purchased a torch on-line ..it does not work...where do I exchange or return it?

No answers


Peter's of Kensington

ashdene elegant cups /saucers fine china

No answers

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