??!
1 photo
Petplan Pet Insurance - 12 Months Essential Plan

Petplan Pet Insurance - 12 Months Essential Plan

4.6 from 10 reviews

Reviews

Review distribution

5 star
8
4 star
1
3 star
0
2 star
1
1 star
0

  • Verified customer

Great cover for that just in case.

published

The policy was setup by my breeder. We continued on our cover with Petplan. We had a major problem in the first 6 months, pet plan rescued us financially. Claims were lodged and paid within a week or so.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Petplan
SupportPetplan

Review collected in partnership with Petplan


Jan

JanIllawarra, NSW

  • 3 reviews
  • Verified customer

Another speedy full refund. What great service!!!

published

My kitten escaped from the house and was bitten by a snake, expensive treatment and care by my vet was totally covered by Petplan and my kitten is well again.

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Petplan
SupportPetplan

Review collected in partnership with Petplan

  • Verified customer

Worth for money

published

I have two English cocker spaniel, one male and one female. I claimed several times to cover the cost of treatment of pancreatitis, skin dermatitis and foreign bone extraction from female cockers mouth. It all went smoothly after submitting all required documents. And I am very happy with the pet plan insurance policy.

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Petplan
SupportPetplan

Review collected in partnership with Petplan

  • Verified customer

2nd time I have had to ring and follow up on claim I sent via email

published

2nd time I have had to ring and follow up on 2nd claim I sent via email......glad I got the money back both times but why do I need to keep ringing to escalate it? The customer service officers are lovely and polite though.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredCat
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Petplan
SupportPetplan

Review collected in partnership with Petplan


Disa Shallue

Disa ShalluePerth, WA

  • Verified customer

Thank god for pet insurance.

published

My policy is excellent value for money. They are friendly, helpful and extremely prompt. We have only had our policy for 2 years and have unfortunately had to make 2 claims. Both experiences have been the same. I cant fault them at all.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Petplan
SupportPetplan

Review collected in partnership with Petplan


Leanne Mifsud

Leanne MifsudSydney, NSW

  • Verified customer

Very pleased

published

Overall we were very happy with all our dealings with Petplan, our claim was handled in a timely and efficient manner. People that we spoke with or emailed were very helpful.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Petplan
SupportPetplan

Review collected in partnership with Petplan


  • Verified customer

So far so good ;)

published

The customer service is lovely. Each time I've called the staff member on the other end has been empathetic, attentive and efficient. Each of our claims have been assessed fairly and refunded within a reasonable time frame. Emails are responded to within a timely manner also. My only upset is that the wait time for the call centre can be quite lengthy which is frustrating hence why only four stars instead of five.

Value for Money
Transparency
Customer Service
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Petplan
SupportPetplan

Review collected in partnership with Petplan


  • Verified customer

Good service

published

Our claims (3) have all been paid so far - so we're very pleased with the service and reliability of Petplan so far. We've had the policy for 2 years now.

Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedYes
1 comment
Petplan
SupportPetplan

Review collected in partnership with Petplan

Jennifer Blackwood

Jennifer BlackwoodSouth East Queensland, QLD

  • Verified customer

So easy to deal with

published

We have had terrible trouble with our little dog breaking her legs. Having PetPlan insurance has meant that we did not have to get her put down, as there was no way we could afford the cost or her surgeries. Worth every cent.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
Petplan
SupportPetplan

Review collected in partnership with Petplan

  • Verified customer

No complaints

published

I'm concerned my premium will continue to rise but we've been very glad to have the coverage with our dog. Claims are always resolved in a reasonable timeframe. We've had the cover for over 4 years now.

Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedYes
1 comment
Petplan
SupportPetplan

Review collected in partnership with Petplan


See all Petplan reviews

Questions & Answers

Sorry, there are no questions about Petplan Pet Insurance - 12 Months Essential Plan but you can read 31 questions about Petplan.


Get an answer from our members and Petplan representatives

Details

CategoryPet Insurance
Contact Number 1300738225
UnderwriterLloyd's
Annual Benefit Limit$7,000
Amount of Vet Bill Covered Up to 80%
Minimum Pet Age 8 weeks
Accidental Injury CoverIncluded
Illness CoverIncluded
Routine Care CoverNot Included
Tick ParalysisIncluded (not limited to a set amount or number of incidents per year)
Emergency Boarding Fees$1,000
Lifetime Cover Not Included
Cooling Off Period21 Days
Consultation FeesUp to $1,000 (included in Complementary Treatment & Alternative Therapy cover) & $7,000 (included in Veterinary Fee cover)
Cruciate Ligament ConditionsNot Included
Waiting Period for Illness 21 Days
Compare all Petplan

Visit official website - Download manual

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.