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Petplan Pet Insurance - Covered For Life Classic 1 (Cats)

Petplan Pet Insurance - Covered For Life Classic 1 (Cats)

3.1 from 8 reviews

Reviews

(4)
(0)
(0)
(1)
(3)
  • Value for Money
    3.7 (6)
  • Transparency
    3.6 (7)
  • Customer Service
    3.3 (7)


Dan

DanSouth East Queensland, QLD

Claims Service Is Terrible - Probably The Worst I've Experienced

published

So far we are still waiting on an outcome for both of our cats claims
It has been back and forth several times, and they don't seem to be able to keep track of the claim or the paperwork, or what cat we are claiming for. They sent an email to a vet asking for history on our cat - which we have never used, and are over 170km away. Given my occupation is Insurance Broker - I thought having Pet Insurance was a must. I am concerned we have wasted our money on this product. Had the policies for 3-4 years and this is our first claim. Disastrous so far . I will be spending time this weekend reviewing the claims, and the PDS.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateOctober 2019
Claim ApprovedNo
Number of Pets2 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Petplan
SupportPetplan

  • Verified customer

Pretty good

published

Easy and quick to set up, claims get processed reasonably fast, and they are easy to contact. One of our kitties has had health issues, and we could not have afforded his treatment without Petplan...big thank you!! We have had the insurance for four years now, no problems so far.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateFebruary 2019
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Petplan
SupportPetplan

Review collected in partnership with Petplan

worse mistake ever

published
Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
3 comments
Petplan
SupportPetplan
Isolde Clark
Isolde Clark
Isolde Clark
Isolde Clark
Cheryl Dewis

Cheryl DewisSydney, NSW

  • Verified customer

Protect your loved one

published

With Petplan for over 3 years since my kitty was 3 months old. Glad that I got him a policy plan, his vet bills for his skin conditions has been fully covered. It takes a lot of financial stress off me.
Generally it does not take long for the claim comes back after the form been lodged.
Recommend it.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Petplan
SupportPetplan

Review collected in partnership with Petplan


Gaylene

GaylenePerth, WA

Extremely slow response time

published

I put my claim in 3 weeks ago and after two calls (where I left a call back message and never got a call back) they have finally emailed to say that they have JUST emailed my vet for the cats history are waiting for a response.......I just hope it’s not another 3 weeks until my claim is resolved. Not very impressed at all.

Transparency
Customer Service
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
3 comments
Petplan
SupportPetplan
Gaylene
Gaylene

My policy number is CULL-0111C-C1N-00000001. Thank you for following it up. Please advise me of the outcome.

Petplan
SupportPetplan

Mary Harrington

Mary HarringtonSydney, NSW

  • 2 reviews
  • Verified customer

One should never be without pet insurance

published

I think about 6 years. with Petplan. Vet submitted the claim for me and was a bit slow. But on receipt you settled of claim it was settled quickly.Also very good communication from your staff.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedYes
Number of Pets-1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Petplan
SupportPetplan

Review collected in partnership with Petplan


o1OO1o

o1OO1oGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like
  • Verified customer

Best thing we did!

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
See all answers
1 comment
Petplan
SupportPetplan

Review collected in partnership with Petplan


  • Verified customer

Pet-owner exploiters

published

See all Petplan reviews

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