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Petplan Pet Insurance - Covered For Life Ultimate (Cats)

Petplan Pet Insurance - Covered For Life Ultimate (Cats)

4.7 from 3 reviews

Reviews

Review distribution

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  • Verified customer

Quick claim process

published

We put in a claim for our cat who needed emergency care for a dislocated toe. The vet sent the documents in on a Monday and our claim was accepted and paid out on the Wednesday two days later. Couldn’t ask for a quicker resolution!

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredCat
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
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1 comment
Petplan
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Review collected in partnership with Petplan


Jack

JackSydney, NSW

  • 2 reviews
  • Verified customer

Better communications.

published

Good value policy to date.
Long wait and zero communication on outstanding claim and queries ! Current wait time is over 3 weeks. Have been with Petplan for over 3 years.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim DateAugust 2019
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6 comments
Petplan
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Jack
Jack

Hi Thomas
We currently have been in correspondence with Petplan since July regarding a public liability assistance and no response to date.

Petplan
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Review collected in partnership with Petplan

Lyn Dowd

Lyn DowdHobart, TAS

  • Verified customer

Pleasant Surprise

published

Policy offers a great safety net for the unexpected.Claim was honestly supported by Pet plan
I have taken out Petplan Insurance for all my breeding cats and I wouldn't be without it.

Value for Money
Transparency
Customer Service
Number of Pets8 pets
Pet Type(s) InsuredCat
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJuly 2019
Claim ApprovedYes
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1 comment
Petplan
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Review collected in partnership with Petplan


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Questions & Answers

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Details

CategoryPet Insurance
Contact Number 1300738225
UnderwriterLloyd's
Annual Benefit Limit$15,000
Amount of Vet Bill Covered Up to 75%
Minimum Pet Age 8 weeks
Accidental Injury CoverIncluded
Illness CoverIncluded
Routine Care CoverNot Included
Tick ParalysisIncluded (not limited to a set amount or number of incidents per year)
Emergency Boarding Fees$2,000
Lifetime Cover Included
Cooling Off Period21 Days
Consultation FeesUp to $4,000 (included in Complementary Treatment & Alternative Therapy cover) & $15,000 (included in Veterinary Fee cover)
Cruciate Ligament ConditionsNot Included
Waiting Period for Illness 21 Days
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