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PetSecure - Accident Cover

PetSecure - Accident Cover

4.0 from 3 reviews

Reviews

(2)
(0)
(0)
(1)
(0)
  • Value for Money
    5.0 (1)
  • Transparency
    5.0 (1)
  • Customer Service
    5.0 (1)
  • Verified customer

Really great service

published

I have had accident cover for 3 of my Alaskan Malamutes and have made a few claims over the years. The most resent claim was for my 6 year old Alaskan Malamute ‘Maddie’ as she was bitten by a tiger snake, fortunately she totally recovered from the bite.
The claim for the Vet expenses was processed on petsecure’s website and within a week I received the 80% of the expenses.
Really great service.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
PetSecure
Liz W.PetSecure

Goodness that sounds like a lucky escape for Maddie, Stuart! I am so pleased to hear she has recovered, and that having pet insurance was helpful. Thank you for your review! Liz

Review collected in partnership with PetSecure

bec

becSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

They can't tell difference btwn injury/illness

published

Its a good policy when it works. Had them try to tell me my dogs limping was not an injury but an illness and not covered in my policy. Had to go to the ends earth with my vet to get it over turned and proven it was an injury. Not happy but a good outcome in the end.

Insurance claim madeYes
1 comment
PetSecure
Liz W.PetSecure

Hi Bec - thanks for your feedback- I am sorry the process wasn’t as smooth as it should be and I hope any further claim experience you have will warrant a few extra stars! Warm regards Liz

Review collected in partnership with PetSecure

  • Verified customer

Excellent careful customer care

published

I will recommend Pet Secure because all my interactions with the company were very kind and efficient. My dog is still a puppy and he had an accident. The claim was quickly uploaded and paid inyo my account on time.

Insurance claim madeYes
1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

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