5 questions from our users
If my 1 year old puppy has previously broken a bone in one of its front legs and had metal plate put in. Would this be covered in future if the dog has a new break on the same front leg?
what is the cost for full coverage for 2 chiwawahs?
Hi Edna, thank you for your question! The best thing to do is to go online and get your personal quote for your 2 dogs. There are a few variables, like the age of the pet and the cover you choose, which will affect the premium. visit www.petsecure.com.au to get a quick quote. You can also call 1300 855 160 and we can give you a quote over the phone.
I am not happy at all because i pay 5k for surgery and not cover and i was told it pre existing condition. but i was on insurance when she first start having the incontinent and i have not yet claim until this big surgery happened. so to me no point having insurance if it not even cover for int medicine. so if i have to pay 10K i won't get some back. so what the point paying 37 a month that just waste of money.
Hi Masniah - thank you for your feed back - the underwriter would have reviewed the vet history of your pet to come to the decision - but if you private message me your policy details I will look into your claim. However it is correct that pre-existing conditions are excluded - this is because insurance is intended to cover unexpected events, and if the condition already exists then it would not be an unexpected event. You can also email me the details at email@example.com Regards, Liz
My dog ( Papillion) has very early stage spinal degeneration......7 years old No slipped discs etc and no need for surgery.
Would he be covered
Hi Pippin, this sounds like this is a pre- existing condition which means it would not be covered. He can only be covered for illnesses that are not pre- existing. Kind regards Liz
Why is the phone no cutting out every time I ring and hold for a long time? I am wanting to get pet insurance.
Hello Sammy - thank you for your feedback- we are not aware of a problem with the phone but will check it on Monday to make sure it’s working - if you would like to email me your phone number we can call you on Monday. My email is firstname.lastname@example.org - kind regards Liz
Seeking insurance for my puppy. How much does the cost increase every year? 4 month old caboodle. What percentage of claims do you reject? I don't need the headache of dealing with refusal to pay vet bills,
Looking forward to your response,
HI Sandi, thank you for your great questions! Policies do not increase at a set amount each year. The best way to see how your policy may increase is to get a quote at the current age of your Cavoodle, and then another assuming a couple of years older. This will give you an indication of the degree of price increase over that period. It will not necessarily be definitive, but certainly give you an indication at this point in time. All valid claims get paid, and quickly! Warm regards, Liz
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