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PetSecure
4.1 from 431 reviews · View Statistics

Pet Insurance Buying Guide

If your dog or cat becomes sick, pet insurance can help get the treatment they deserve. For a better idea of how pet insurance works, continue reading so you can make an informed choice.

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Reviews

  • Value for Money
    4.4 (100)
  • Transparency
    4.4 (89)
  • Customer Service
    4.7 (99)
  • Claim Resolution Time
    • <1 week (43)
    • 1-2 weeks (47)
    • 2-4 weeks (25)
    • 1-2 months (1)
    • 3+ months (1)
  • Claim ApprovedYes (118) · No
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Reviewer Photos & Videos

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Susie

SusieGreater Melbourne (Inner), VIC

  • 3 reviews

Easy to claim

published

Petsecure are very responsive and professional. Claiming is so easy on their website and they are very prompt in payment. I have no hesitation recommending Petsecure to pet owners for insurance.

1 comment
PetSecure
Liz W.PetSecure

Hi Susie, Thank you very much for your review. We really appreciate your recommendation and are pleased to hear that you are happy with your insurance cover and the service. Warm regards, Liz

Review collected in partnership with PetSecure

Maz

MazWestern Australia

  • 5 reviews
  • 1 like

Excellent cover and claims processing

published

I've used PetSecure for 3 dogs now and have never had an issue with my policies or claims. Good value for money and claims are processed in a timely manner.

1 comment
PetSecure
Liz W.PetSecure

Hi Maz - thank you very much for your review. So pleased to hear that you and your 4 dogs have benefited from having cover. Stay safe! Liz

Review collected in partnership with PetSecure

Doug

Doug Southern and Hills, SA

Great value, certainly been good for the care of our two staffies

published

Been with Petsecure for more than 11 years, through broken legs, allergies, operations and just General illness. Claims handled promptly, within a week, especially now that claims are lodged through the portal.

1 comment
PetSecure
Liz W.PetSecure

Hi Doug - thank you for your review - we are very happy to hear that you’ve found the service to be good throughout the various ailments your Staffies have experienced! We hope you are all well and safe during these trying times. Warm regards Liz

Review collected in partnership with PetSecure

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Alan F

Alan FSydney, NSW

  • 4 reviews

A very necessary product

published

Have had this policy for 10 years. The response to claims has been pleasingly swift. The PetSecure online Claims Portal is easy to negotiate so is very simple to use

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Tricia Mckay

Tricia MckaySydney, NSW

Great insurance, take it out once you bring puppy home

published

I took out Petsecure since I brought my puppy home at 12 weeks old. They have always paid out my claims promptly. Never had an issue. Especially grateful that I have this insurance in place when my dog had to have emergency surgery 2 weeks ago due to a herniated disc so I'm only out of pocket for a percentage of the total cost.

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Vicki

Vicki Perth, WA

previous customers would not go anywhere else

published

The policy was extremely good again, claim was so easy to lodge went through both vets and payment through within a few days and got an sms to say that the claim was received with the company previous for 14years and now just on 12months service was excellent

1 comment
PetSecure
Liz W.PetSecure

Hi Vicki, thank you very much for your review. We are very pleased to hear that you have been happy with the service :) - and thank you also for your long term loyalty. I hope we continue to earn that. Warm regards, Liz

Review collected in partnership with PetSecure

Dionne Auguste

Dionne AugusteWestern Australia

  • 2 reviews
  • 1 like

Excellent service and quick to payout claims

published

I have a policy for each of my dogs and one of my dogs was diagnosed with epilepsy which means ongoing medication. Payments are always efficiently paid and they provide excellent customer service for any queries.

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Stan Franks

Stan FranksSydney, NSW

Claims

published

claims resolved in quick time
I have been with insurance company for 2 years.
Hope monthly rates stay within my budget.
My Online Account is very easy to follow for inquiries needed.
Customer Service excellent.

1 comment
PetSecure
Liz W.PetSecure

Hi Stan, thank you very much for your review. We are pleased to hear that you have had a positive experience over the past two years. Warm regards, and stay safe. Liz

Review collected in partnership with PetSecure

Anne Atlas

Anne AtlasGreater Melbourne (Metropolitan), VIC

  • 2 reviews

amazing reassurance that our pet can get help and we can afford it.

published

our claims have always been speedily reimbursed and the communication has been specific and clear.
i have been with the company for about 10 years, I think. as my dog has aged, we have needed more vet help. Petsecure has been there for us.

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

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Clive L

Clive LPerth, WA

always so helpful answering queries

published

We have had our two Westies insured with you from their arrival with us at 10-12 weeks. Claims are dealt with very efficiently and now we lodge on line it appears to be a very smooth process.

1 comment
PetSecure
Liz W.PetSecure

Hi Clive, thank you very much for your review. We are pleased to hear that you are happy with the cover for your two Westies! We hope that you are all well and safe. Warm regards, Liz

Review collected in partnership with PetSecure

Melissa Nicholls

Melissa NichollsSouth East Queensland, QLD

They are wonderful and extremely helpful

published

The team was extremely helpful, when transferring the policy into my name. They were very happy to answer all of my question. When submitting my first claim, which I may add wasn’t a small claim, they helped me through the processes, paid the claim out straight away, with no issue. Worth every cent for the peace of mind that they provide.

1 comment
PetSecure
Liz W.PetSecure

Hi Melissa - thank you so much for your review. We are so pleased to hear that you have found the service to be professional and helpful. Warm regards, Liz

Review collected in partnership with PetSecure

Dianne Davies

Dianne DaviesWestern Australia

Great

published

Yes good value and easy to set up. My last claim took about 7 days from when I was notified they had received my claim. I have had 2 dogs insured with PetSecure and between them it has been 15 years.
I

1 comment
PetSecure
Liz W.PetSecure

Hi Dianne, thank you very much for entrusting us with pet insurance for your two dogs! We are very pleased to hear that you are happy with the value and the service. Warm regards, Liz

Review collected in partnership with PetSecure

Great service

published

Good value pet insurance for my two and a half year old Blue Heeler.
Claiming has been easy via our vet, and I have been paid swiftly once the claims were approved.

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Frist time pet insurance

published

Gilbert is the first dog I have ever had pet insurance for and I am very pleased that I did. I have made two claims, one rather large and Petssecure have been very friendly, have good communication and have paid most of the cost of the treatment with no problems at all. Petsecure was one of the company's recommended by my vet and I would happily recommend to anyone else.

Review collected in partnership with PetSecure

Annette Petrenko

Annette PetrenkoMetropolitan Adelaide, SA

  • 3 reviews

Love petsecure

published

Persecure has been the best insurance I have ever paid for. Unfortunately my dog has had issues but claiming is easy and quick, everytime. Claiming online is so easy and now my vet surgery lodge my claim so even easier.

1 comment
PetSecure
Liz W.PetSecure

Hi Annette - thank you for your review. I am sorry to hear your dog has had some issues - unfortunately we can’t know that when we get a pet - but I am very pleased to hear that you have been happy with the service. Kind regards, Liz

Review collected in partnership with PetSecure

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Really great service

published

I have had accident cover for 3 of my Alaskan Malamutes and have made a few claims over the years. The most resent claim was for my 6 year old Alaskan Malamute ‘Maddie’ as she was bitten by a tiger snake, fortunately she totally recovered from the bite.
The claim for the Vet expenses was processed on petsecure’s website and within a week I received the 80% of the expenses.
Really great service.

1 comment
PetSecure
Liz W.PetSecure

Goodness that sounds like a lucky escape for Maddie, Stuart! I am so pleased to hear she has recovered, and that having pet insurance was helpful. Thank you for your review! Liz

Review collected in partnership with PetSecure

Julie Greenhalgh

Julie GreenhalghPerth, WA

  • 2 reviews

Great service

published

We’ve been with Pet Secure for 9 years - covering two cats and two dogs. We have always had great service and prompt payment of claims. When our older dog needed a complicated and expensive procedure they were really helpful.

1 comment
PetSecure
Liz W.PetSecure

Hi Julie - thank you for your review and your long term loyalty. We are very pleased to hear you’re happy with the cover and the service. Kind regards, Liz

Review collected in partnership with PetSecure

Janet

JanetSydney Surrounds, NSW

Very positive experience

published

Very impressed with Petsecure. You hear lots of negatives about pet insurance, so I was very pleasantly surprised when I had to make a claim. The process was easy, my vet put the claims through and the money was in my account within 7 days. I would definitely recommend Petsecure

1 comment
PetSecure
Liz W.PetSecure

Hi Janet, thank you very much for your review. We are pleased to hear that you are happy with the service, and we are very happy that we have been able to help with your vet's bills. Warm regards, Liz

Never again!

published

Claim process too lengthy and generally have issues with uploading documents for claims. When I cancelled my policy, they continued to charges me an additional 2 months and stated it a was in their Terms and Conditions.

7 comments
PetSecure
Liz W.PetSecure

Hello Anonymous, I am sorry to hear that you had such a disappointing experience, and I am sorry to hear you have cancelled your policy. If there is anything that I can do to assist, please let me know. Liz

Anonymous
Anonymous

Hi Liz, it would be appreciated if you could refund the premiums taken off my bank account after I cancelled the pet insurance. Thanks.

PetSecure
Liz W.PetSecure

Hi Anonymous- can you send me your policy details and I will look into it? Thanks Liz

Kirk

KirkHobart, TAS

I sincerely wish that Human Health Insurance were even half as good as PetSecure

published

I have had a great experience with PetSecure. I have two dogs, and my previous dog was with PetSecure too. When my girl got sick a month ago, and she needed to be go overnight to the emergency after hours clinic, it was a real comfort to know that we had the solidity of PetSecure behind us. I have never dealt with a more straightforward and hassle-free insurer in any other domain (health, car, home ...).

1 comment
PetSecure
Liz W.PetSecure

Hi Kirk, thank you very much for your review. I am sorry to hear that your girl got so sick - but thankfully you had insurance in place, so had help with the costs. All the best to you and your dog in 2020. Warm regards, Liz

Review collected in partnership with PetSecure

Page 3 of 6
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Questions & Answers

Dave

Daveasked

Accident Cover

If my 1 year old puppy has previously broken a bone in one of its front legs and had metal plate put in. Would this be covered in future if the dog has a new break on the same front leg?

No answers
Edna H.

Edna H.asked

PetSecure

what is the cost for full coverage for 2 chiwawahs?

3 answers
PetSecure
Liz W.PetSecure

Hi Edna, thank you for your question! The best thing to do is to go online and get your personal quote for your 2 dogs. There are a few variables, like the age of the pet and the cover you choose, which will affect the premium. visit www.petsecure.com.au to get a quick quote. You can also call 1300 855 160 and we can give you a quote over the phone.

Masniah W.
Masniah W.

I am not happy at all because i pay 5k for surgery and not cover and i was told it pre existing condition. but i was on insurance when she first start having the incontinent and i have not yet claim until this big surgery happened. so to me no point having insurance if it not even cover for int medicine. so if i have to pay 10K i won't get some back. so what the point paying 37 a month that just waste of money.

PetSecure
Liz W.PetSecure

Hi Masniah - thank you for your feed back - the underwriter would have reviewed the vet history of your pet to come to the decision - but if you private message me your policy details I will look into your claim. However it is correct that pre-existing conditions are excluded - this is because insurance is intended to cover unexpected events, and if the condition already exists then it would not be an unexpected event. You can also email me the details at liz@petsecure.com.au Regards, Liz

Pippin

Pippinasked

PetSecure

My dog ( Papillion) has very early stage spinal degeneration......7 years old No slipped discs etc and no need for surgery.
Would he be covered

1 answer
PetSecure
Liz W.PetSecure

Hi Pippin, this sounds like this is a pre- existing condition which means it would not be covered. He can only be covered for illnesses that are not pre- existing. Kind regards Liz

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Details

Compare both PetSecure
CategoryPet InsurancePet Insurance
UnderwriterHollardHollard
Annual Benefit Limit$8,000$12,000
Amount of Vet Bill Covered Up to 85%Up to 85%
Minimum Pet Age 8 weeks8 weeks
Accidental Injury Cover IncludedIncluded
Illness CoverNot IncludedIncluded
Routine Care CoverOptional ExtraOptional Extra
Tick ParalysisNot Included$500
Emergency Boarding Fees$500 if you are hospitalised for 5 or more consecutive days$500 if you are hospitalised for 5 or more consecutive days
Lifetime Cover IncludedIncluded
Cooling Off Period21 Days21 Days
Consultation Fees$300$300
Cruciate Ligament Conditions$2,600$2,600
Waiting Period for Illness 30 Days30 Days
Compare both PetSecure

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