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PetSecure
4.1 from 431 reviews · View Statistics

Pet Insurance Buying Guide

If your dog or cat becomes sick, pet insurance can help get the treatment they deserve. For a better idea of how pet insurance works, continue reading so you can make an informed choice.

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Reviews

  • Value for Money
    4.4 (100)
  • Transparency
    4.4 (89)
  • Customer Service
    4.7 (99)
  • Claim Resolution Time
    • <1 week (43)
    • 1-2 weeks (47)
    • 2-4 weeks (25)
    • 1-2 months (1)
    • 3+ months (1)
  • Claim ApprovedYes (118) · No
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Reviewer Photos & Videos

  • Thumbnail

Great coverage

published

Quick and efficient claims process through multiple vet hospitals. The coverage has really helped financially during the first year of our puppy’s life. Ingesting the wrong things is customary with puppy’s and the claims have been paid out in full with respect to our coverage.

1 comment
PetSecure
Liz W.PetSecure

Hi Jarrad - thank you for your review. We are pleased to hear that the cover has helped you financially during your first year of “puppyhood”! It’s amazing how they find things to eat everywhere! Warm regards for 2020. Liz

Review collected in partnership with PetSecure

Reiner

ReinerGreat Southern, WA

Need to review upfront cost per claims.

published

All pet insurance was given Shonky awards 2019 by choice. The problem is they are blanketed by common exclusions which limits there ability to meet consumer demands. In addition to this the upfront cost on each claim can be thousands which can be difficult for most.

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Glenice Ives

Glenice IvesGreater Melbourne (Metropolitan), VIC

  • 2 reviews

This is a good service but it is very expensive. A $300 (25%) increase in one year is unacceptable.

published

I have been with PetSecure for 10 years and now have 2 dogs with PetSecure. I have found them very good in relation to claims provided the vet has given sufficient information. However they are very expensive. A $300 (25%) increase in one year is unacceptable. I also have problem with the $300 limit on consultations in one year. Recently one of my dogs had one problem that required 3 consults at local vet and one specialist consult and the $300 was gone with one problem.

Review collected in partnership with PetSecure

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Shane W.

Shane W.Perth, WA

Made many claims. Always pay and very prompt and professional. Couldn't have done without it!

published

Been with this company for years. Made many claims and never had a problem. Even with a sausage dog and 3 back ops :(. Recommend this company, we would of been lost without it!

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Satisfied customer

published

Took separate Policies for 2 cats. good value for money and claims process quite fast with payment going straight into account. I have recommended this type of PetSecure policy to family and friends.

1 comment
PetSecure
Liz W.PetSecure

Hi Mother of Bengals - thank you very much for your review. Pleased to hear you’re happy with your policy, and thank you also for recommending PetSecure! Warm wishes for the year ahead. Liz

Review collected in partnership with PetSecure

An absolute life saver

published

I took out my Petsecure Insurance when my Labrador was 8 weeks old.
When she was one she started having Epileptic Seizures, after lots of tests, she was to be medicated for her life. This medication is super expensive in animals, my pet insurance has always covered 85% of her medication & associated tests.
She is now a 7 year old happy Lab, never have I had an issue with Petsecure in those 7 years, it has been a great support to know they have me covered. It has been an awesome investment.

1 comment
PetSecure
Liz W.PetSecure

Hi Julie - thank you for your review. I am so pleased to hear your Lab is able to lead a happy life, in spite of having a medical condition! All the best to both of you for 2020! Liz

Review collected in partnership with PetSecure

Extortionists

published

Policy states 85% coverage. Common ailments like teeth are not covered at all. Other common ailments like cruciate ligaments, cover is reduced significantly. Claims drag on for months, trying to find references to preexistance.

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Blakey48

Blakey48Perth, WA

  • 3 reviews

Good cover a prompt service.

published

The policy was easy to set up and I think it is reasonable good value. With the exception of a little hiccup early on in the policy my claims have been accepted and paid promptly. My dog will be 4 on January 9 and he has been covered in all of that time.

1 comment
PetSecure
Liz W.PetSecure

Hi Blakey - thank you for your review and feedback. I hope all your future interactions will run smoothly! Warm regards for 2020. Liz

Review collected in partnership with PetSecure

Roslyn Parker

Roslyn ParkerGreater Melbourne (Metropolitan), VIC

Quick Service

published

We have been with you a few years and are happy with your good service. We are handled in a professional manner. Also we receive payment within a reasonable time.

1 comment
PetSecure
Liz W.PetSecure

Hi Roslyn, thank you for your feedback. We are pleased to hear that you are happy with the service and you’ve received payments in good time. We believe that’s very important. Warm regards and all the best for 2021. Liz

Review collected in partnership with PetSecure

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Jenni Liddell

Jenni Liddell

  • 2 reviews

good to have as backup for when your dog needs vet assistance.

published

Have been with petsecure ever since I bought my dog - he is now 10. Claiming took a couple of weeks but it was easy. Would be great if insurance companies covered preventative dental surgery though - that would help ease the cost and burden a little. All in all though we have found petsecure to be good value.

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Diamond Girl

Diamond GirlSouth East Queensland, QLD

  • 2 reviews

So glad I took the Cover out for my Darling Sheltie 10yrs ago

published

Have only claimed two times in about 10yrs. - both claims very promptly settled and money in account within about 7-10 days. No problems whatsoever. Excellent service from PetSecure, would certainly recommend it for pet lovers.

1 comment
PetSecure
Liz W.PetSecure

Hi Diamond Girl! Thank you so much for your review. We are very pleased to hear that you are happy with the service - and thank you too for recommending Petsecure! Warm wishes for the festive season! Liz

Review collected in partnership with PetSecure

karen

karenPerth

  • 5 reviews
  • 3 likes

Be lost without it

published

I have been very happy with the service,i have claimed several times this year money put back in the back usually within 10 to 14 days I would be lost without it.

1 comment
PetSecure
Liz W.PetSecure

Hi Karen - thank you very much for your review. Its good to hear that you have been happy with our service. Warm regards and wishing you a peaceful holiday season! Liz

Review collected in partnership with PetSecure

Ang

AngPeel, WA

  • 2 reviews

Need continual help with finances

published

Happy with Policy and easy to set up, Premiums go up every year I suppose like any other Insurance company. Could not have done without Insurance cover.
Within two weeks for any claim as long as I use the Pet Secure Portal.
We have been with Pet Secure 8 Years.

1 comment
PetSecure
Liz W.PetSecure

Hi Ang, thank you for your review. We are pleased to hear that you are happy with your Policy. Seasons greetings to you and your pet. Warm regards, LIz

Review collected in partnership with PetSecure

Pawfect!

published

Our Frug was so sick as a puppy we had to give him CPR take him to emergency and then have a quadruple operation. We are so thankful that we had pet insurance

1 comment
PetSecure
Liz W.PetSecure

Oh Vanessa your poor little Frug! Hope all is good now. Thank you for your lovely review. :) Liz

Review collected in partnership with PetSecure

Sonja Hine

Sonja Hine

  • 2 reviews

Good service - but very high premiums

published

Claims are usually paid promptly with no fuss. Customer service is good when I call. But the premiums that are now being charged after being with them for a few years is becoming unaffordable

3 comments
PetSecure
Liz W.PetSecure
Sonja Hine
Sonja Hine

Hi Liz, I am happy to private message you but have no details on how to do this? Thanks Sonja

PetSecure
Liz W.PetSecure

Hi Sonja, can you email me at liz@petsecure.com.au? Thanks Sonja! Liz

Review collected in partnership with PetSecure

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Karin Flemm

Karin FlemmSouth East Queensland, QLD

  • 2 reviews

PetSecure has come through reliably every time we needed them

published

We have had PetSecure cover for our various cats for 15 years and every claim has been honoured promptly. Policies are easy to set up. Claims easy to submit online. Highly recommend them.

1 comment
PetSecure
Liz W.PetSecure

Hi Karin, thank you very much for your review. We are pleased to hear that we have been able to help you over the years - and thank you also for your loyalty and recommendations. Warm regards, Liz

Review collected in partnership with PetSecure

Jen

Jen

  • 2 reviews
  • 3 likes

Excellent service

published

Have been with Pet secure for several years. I use the online portal for claims / queries and the service is easy to use and efficient. No problems with any claims (and I have made several as my dog is always having issues). Highly recommend.

1 comment
PetSecure
Liz W.PetSecure

Hi Jen, thank you very much for your review. We are very pleased to hear that you are happy with the service. Thank you also for your recommendation. Warm regards, Liz

Rebekah Rowe

Rebekah RowePerth, WA

Prompt claims & excellent coverage

published

Easy to set up PetSecure, lodge a claim and have peace of mind our pets are covered. Our beautiful dog was diagnosed with cancer & treatment decisions were made easy with the knowledge he was covered by PetSecure. Would recommend to anyone.

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Helen Davis

Helen DavisMetropolitan Adelaide, SA

Who wouldnt protect the health of their pet

published

As much as we might think our pets will live forever, sometimes they get sick. With pet insurance the stress is relieved with knowledge that what ever it costs Pet Secure is right there.

1 comment
PetSecure
Liz W.PetSecure

Thank you Helen for your review. You are right, pets (like humans) do get ill! Great to have the peace of mind that you can give your pets the care they deserve. Warm regards, Liz

Review collected in partnership with PetSecure

Annette

AnnetteSouth East Queensland, QLD

A great benefit

published

I’ve been with this company for approximately 7 years & made many claims. They are one of the best & do cover most things which is why I moved to them. That process was quite easy. Just read the guide to see what’s not covered so you don’t get a nasty surprise when they break teeth. The online portal doesn’t work too well though especially with mobile which is frustrating as I do everything on mobile. Claims are generally paid within a week or two after lodgement. Staff generally good although they seem to work off a script & can be robotic & ingenuine. Overall though a decent company

1 comment
PetSecure
Liz W.PetSecure

Hi Annette, thank you for your review, with your feedback. I will ensure that the team is aware of your experiences, and we will do what we can to improve. Warm regards, Liz

Review collected in partnership with PetSecure

Page 4 of 6
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Questions & Answers

Dave

Daveasked

Accident Cover

If my 1 year old puppy has previously broken a bone in one of its front legs and had metal plate put in. Would this be covered in future if the dog has a new break on the same front leg?

No answers
Edna H.

Edna H.asked

PetSecure

what is the cost for full coverage for 2 chiwawahs?

3 answers
PetSecure
Liz W.PetSecure

Hi Edna, thank you for your question! The best thing to do is to go online and get your personal quote for your 2 dogs. There are a few variables, like the age of the pet and the cover you choose, which will affect the premium. visit www.petsecure.com.au to get a quick quote. You can also call 1300 855 160 and we can give you a quote over the phone.

Masniah W.
Masniah W.

I am not happy at all because i pay 5k for surgery and not cover and i was told it pre existing condition. but i was on insurance when she first start having the incontinent and i have not yet claim until this big surgery happened. so to me no point having insurance if it not even cover for int medicine. so if i have to pay 10K i won't get some back. so what the point paying 37 a month that just waste of money.

PetSecure
Liz W.PetSecure

Hi Masniah - thank you for your feed back - the underwriter would have reviewed the vet history of your pet to come to the decision - but if you private message me your policy details I will look into your claim. However it is correct that pre-existing conditions are excluded - this is because insurance is intended to cover unexpected events, and if the condition already exists then it would not be an unexpected event. You can also email me the details at liz@petsecure.com.au Regards, Liz

Pippin

Pippinasked

PetSecure

My dog ( Papillion) has very early stage spinal degeneration......7 years old No slipped discs etc and no need for surgery.
Would he be covered

1 answer
PetSecure
Liz W.PetSecure

Hi Pippin, this sounds like this is a pre- existing condition which means it would not be covered. He can only be covered for illnesses that are not pre- existing. Kind regards Liz

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Details

Compare both PetSecure
CategoryPet InsurancePet Insurance
UnderwriterHollardHollard
Annual Benefit Limit$8,000$12,000
Amount of Vet Bill Covered Up to 85%Up to 85%
Minimum Pet Age 8 weeks8 weeks
Accidental Injury Cover IncludedIncluded
Illness CoverNot IncludedIncluded
Routine Care CoverOptional ExtraOptional Extra
Tick ParalysisNot Included$500
Emergency Boarding Fees$500 if you are hospitalised for 5 or more consecutive days$500 if you are hospitalised for 5 or more consecutive days
Lifetime Cover IncludedIncluded
Cooling Off Period21 Days21 Days
Consultation Fees$300$300
Cruciate Ligament Conditions$2,600$2,600
Waiting Period for Illness 30 Days30 Days
Compare both PetSecure

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