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PetSecure
4.1 from 431 reviews · View Statistics

Pet Insurance Buying Guide

If your dog or cat becomes sick, pet insurance can help get the treatment they deserve. For a better idea of how pet insurance works, continue reading so you can make an informed choice.

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Reviews

  • Value for Money
    2.6 (7)
  • Transparency
    2.4 (7)
  • Customer Service
    3.3 (6)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (3)
    • 2-4 weeks (2)
    • 1-2 months (1)
    • 3+ months (1)
  • Claim ApprovedYes (8) · No
Previous
Next

The process was slow and frustrating.

published

We've been with Petsecure for a couple of years. Will stay with them even though there was a few little problems lodging our claim. Hopefully they'll improve with the process. We were happy with setting up the policy over the phone.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets3 pets
Pet Type(s) InsuredCat
Claim Resolution Time1-2 months
Claim DateJune 2020
Claim ApprovedYes
1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Reiner

ReinerGreat Southern, WA

Need to review upfront cost per claims.

published

All pet insurance was given Shonky awards 2019 by choice. The problem is they are blanketed by common exclusions which limits there ability to meet consumer demands. In addition to this the upfront cost on each claim can be thousands which can be difficult for most.

Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedYes
1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Extortionists

published

Policy states 85% coverage. Common ailments like teeth are not covered at all. Other common ailments like cruciate ligaments, cover is reduced significantly. Claims drag on for months, trying to find references to preexistance.

Value for Money
Transparency
Incentivised ReviewNo
Claim MadeYes
Number of Pets5 pets
Pet Type(s) InsuredDog
Claim Resolution Time3+ months
Claim DateJuly 2019
Claim ApprovedYes
1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

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Sonja Hine

Sonja Hine

  • 2 reviews

Good service - but very high premiums

published

Claims are usually paid promptly with no fuss. Customer service is good when I call. But the premiums that are now being charged after being with them for a few years is becoming unaffordable

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 weeks
Claim ApprovedYes
3 comments
PetSecure
Liz W.PetSecure
Sonja Hine
Sonja Hine

Hi Liz, I am happy to private message you but have no details on how to do this? Thanks Sonja

PetSecure
Liz W.PetSecure

Hi Sonja, can you email me at liz@petsecure.com.au? Thanks Sonja! Liz

Review collected in partnership with PetSecure

Annette

AnnetteSouth East Queensland, QLD

A great benefit

published

I’ve been with this company for approximately 7 years & made many claims. They are one of the best & do cover most things which is why I moved to them. That process was quite easy. Just read the guide to see what’s not covered so you don’t get a nasty surprise when they break teeth. The online portal doesn’t work too well though especially with mobile which is frustrating as I do everything on mobile. Claims are generally paid within a week or two after lodgement. Staff generally good although they seem to work off a script & can be robotic & ingenuine. Overall though a decent company

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
1 comment
PetSecure
Liz W.PetSecure

Hi Annette, thank you for your review, with your feedback. I will ensure that the team is aware of your experiences, and we will do what we can to improve. Warm regards, Liz

Review collected in partnership with PetSecure

Sonja Hine

Sonja Hine

  • 2 reviews

Average

published

My Claims are paid out in a fairly good time frame but premiums after 10 years of membership are so high, that now I can barely afford it any more.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim Resolution Time2-4 weeks
Claim ApprovedYes
1 comment
PetSecure
Liz W.PetSecure

Hi Sonja, thank you for your review and feedback. If you private message me your policy details, I will see if I can do something to assist with your premiums. Warm regards, Liz

Review collected in partnership with PetSecure

Lynette M

Lynette MSouth East Queensland, QLD

  • 4 reviews
  • 4 likes

Good value to start with but not so sure with the yearly price increases

published

Have had my Bichon Frise insured since July 2011. Premium started at $425.95 now in 2019 it is $,1206.02 with reductions in schedule of benefits. My recent claim was paid promptly but previously there always seemed to be a problem with the paperwork. Also, having to only be able to pay yearly is a bit of a stretch when you're retired on a limited income.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time<1 week
Claim DateJune 2019
Claim ApprovedYes
3 comments
PetSecure
Liz W.PetSecure

Hi Lynette, thank you for your review and feedback regarding the premiums. If you could private message me your policy details I will see if there is anything I can do for you to assist. Warm regards, Liz

Lynette M
Lynette M

My policy is Psp0711/189882/01. Payment would be more manageable with 6 monthly payments as long as there was no surcharge

PetSecure
Liz W.PetSecure

Thank you Lynette, we will get back to you. Warm regards, Liz

Caroline Rundle

Caroline RundleGreater Melbourne (Outer), VIC

reliable and professional but becoming too expensive :(

published

We have been with pet secure for many years and whilst their communication and timing of refunds is really good, year on year premium increases means it is now becoming un-affordable. We feel like we almost need to make choice as to which of our pets we will insure because we are not sure we can afford to insure both and that is heartbreaking.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets3 pets
Pet Type(s) InsuredCat and Dog
Claim Resolution Time2-4 weeks
Claim ApprovedYes
3 comments
PetSecure
Liz W.PetSecure

Hi Caroline, thank you for your review and feedback. I am sorry that you are finding it costly. Do you have a discount on your policies? If not let me know and we'll see what we can do to help. Warm regards, Liz

Caroline Rundle
Caroline Rundle
PetSecure
Liz W.PetSecure

Hello Caroline - I will ask the administrator to let me know if you already have a discount on your policies, and if not will see what I can arrange. Kind regards, Liz

Review collected in partnership with PetSecure

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Questions & Answers

Dave

Daveasked

Accident Cover

If my 1 year old puppy has previously broken a bone in one of its front legs and had metal plate put in. Would this be covered in future if the dog has a new break on the same front leg?

No answers
Edna H.

Edna H.asked

PetSecure

what is the cost for full coverage for 2 chiwawahs?

3 answers
PetSecure
Liz W.PetSecure

Hi Edna, thank you for your question! The best thing to do is to go online and get your personal quote for your 2 dogs. There are a few variables, like the age of the pet and the cover you choose, which will affect the premium. visit www.petsecure.com.au to get a quick quote. You can also call 1300 855 160 and we can give you a quote over the phone.

Masniah W.
Masniah W.

I am not happy at all because i pay 5k for surgery and not cover and i was told it pre existing condition. but i was on insurance when she first start having the incontinent and i have not yet claim until this big surgery happened. so to me no point having insurance if it not even cover for int medicine. so if i have to pay 10K i won't get some back. so what the point paying 37 a month that just waste of money.

PetSecure
Liz W.PetSecure

Hi Masniah - thank you for your feed back - the underwriter would have reviewed the vet history of your pet to come to the decision - but if you private message me your policy details I will look into your claim. However it is correct that pre-existing conditions are excluded - this is because insurance is intended to cover unexpected events, and if the condition already exists then it would not be an unexpected event. You can also email me the details at liz@petsecure.com.au Regards, Liz

Pippin

Pippinasked

PetSecure

My dog ( Papillion) has very early stage spinal degeneration......7 years old No slipped discs etc and no need for surgery.
Would he be covered

1 answer
PetSecure
Liz W.PetSecure

Hi Pippin, this sounds like this is a pre- existing condition which means it would not be covered. He can only be covered for illnesses that are not pre- existing. Kind regards Liz

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Details

Compare both PetSecure
CategoryPet InsurancePet Insurance
UnderwriterHollardHollard
Annual Benefit Limit$8,000$12,000
Amount of Vet Bill Covered Up to 85%Up to 85%
Minimum Pet Age 8 weeks8 weeks
Accidental Injury Cover IncludedIncluded
Illness CoverNot IncludedIncluded
Routine Care CoverOptional ExtraOptional Extra
Tick ParalysisNot Included$500
Emergency Boarding Fees$500 if you are hospitalised for 5 or more consecutive days$500 if you are hospitalised for 5 or more consecutive days
Lifetime Cover IncludedIncluded
Cooling Off Period21 Days21 Days
Consultation Fees$300$300
Cruciate Ligament Conditions$2,600$2,600
Waiting Period for Illness 30 Days30 Days
Compare both PetSecure

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