PetSecure (page 2 of 18)

Have had my Bichon Frise insured since July 2011. Premium started at $425.95 now in 2019 it is $,1206.02 with reductions in schedule of benefits. My recent claim was paid promptly but previously there always seemed to be a problem with the paperwork. Also, having to only be able to pay yearly is a bit of a stretch when you're retired on a limited income.

I am very pleased with the way my claim was paid in a short time after receiving my claim. I think it is getting to expensive to insure dogs, Even for my young dog the cost seems very high, however I really have no option so will continue to insure my dogs.. I have been with Petsecure for 4.5 years

Our dogs have been insured with PetSecure for the past 7 years and I am very happy with their support in paying the vet bills.
Unfortunately, both of them have been quite unlucky... one had to do a major knee surgery followed by liver cancer, we almost reached the maximum allowance for that year and PetSecure has always paid back in few days.
The other dog has also a number of issues, but again we know we can count on PetSecure.
Definitely I will keep being one of their customers with my future pets.
As a suggestion, they should introduce a cover for third party, in case my dog is responsible of an incident or similar.

My puppy is 17 months and had a couple of small claims before and was paid very promptly However this last claim which was for $1200 didn't run so smoothly as they kept saying they didnt have the appropriate documentation which had been sent 3 times . Having said that I would not go any where els I am about to get another dog in 2 weeks and will be insuring with PetSecure

After being a customer and not claiming anything for 7 years. Their premiums go up every year. More expensive than everyone else.
Asked if they could price match premium quote I received from another company as it's becoming unaffordable.
Prefer you to cancel and go to another company. Very disappointed.

At first I thought it was expensive until my dog tore his side open. I wass amazed at how quick and no fuss response was. Been with Petsecure for 2½yrs

Claims processed quickly. Message sent by Petsecure to acknowledge claim(s) received. Recently took a double direct payment in error, message sent to advise, bank account quickly refunded. Vetwest can submit most claims electronically.

Love having my dog insured with Petsecure. They are efficient and process claims quickly ! I have been with them over 15 years for my current and past dog. Am a very happy customer.

We have been with pet secure for many years and whilst their communication and timing of refunds is really good, year on year premium increases means it is now becoming un-affordable. We feel like we almost need to make choice as to which of our pets we will insure because we are not sure we can afford to insure both and that is heartbreaking.

I have been with pet secure for many years and have no complaint and i recommend them to people i know who use the doggy park and also to friends.

This was the best policy to choose at the time we got our puppy. Now she is 9, the price is getting high but we have had value for money.

Our maremma sheepdog Misty is the latest in a line of maremmas that have been covered by PetSecure over many years. Claims have always been handled expeditiously, and any queries are promptly attended to. We humans also feel secure with PetSecure!

My Aussie Shepherd "Focus" now going on 13 and sadly has age related issues.
She has been insured with Petsecure for 11 years and with ongoing treatment Petsecure has covered costs with no fuss.
It is a worthwhile expense for my best Mate and relieves the financial pressure.

Opal has been with Petsecue for over six years and has had a few claims in that time. We are extremely happy with Petsecure, from when we make the claim how quick it is processed and paid out.

Pay lots of money each money but when comes to making a claim mostly hassle free. Last claim needed a prompt but we got it sorted in the end thankfully.

I have been really happy with Petsecure since joining. the payment schedule is manageable, the service and attention to our needs has been excellent and given promptly. After my puppy's illness, thanks, PetSecure for being there when we needed your assistance.

Been with PetSecure for over 5 years and have the best cover for our pets. Always received excellent customer service. All our claims were resolved on time and with accuracy.

I have been with this company for approx 9 years. Processing of claims are quick and easy.
I feel that it is great value and provides peace of mind. I have had to claim many times.

August 14th 2019 Update: Great product gives peace of mind

Claims are processed quickly never have to follow up. Have been with this company for 10 plus years. Gives peace of mind for my 2 cats and 2 dogs. Have submitted numerous claims

Have been with Petsecure for about eight years. Always quick responding to claims.
Whilst I think the premiums are quire expensive ( I have three dogs) the service and
speedy esponse (to date) keeps me with you. Thankyou.

We have 2 dogs and live in an area snakes inhabit. Took out policies on both dogs in case of snake bite but have found it so useful for other minor ailments and surgeries. Vet sends accounts to Pet Secure and the money is deposited in our bank - very efficient!