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PetSecure (page 2 of 22)
Accident & Illness Cover, Accident CoverReviewer Photos & Videos
Douglas SpiersGreater Melbourne (Inner), VIC
- Accident & Illness Cover
- Verified customer
A good product
Rapid response and payment of claim. A straight forward process with the assistance of the Vet. The Policy has been in place for around 5 Years without any problems. While claims have been rare, it was fortunate that we were covered on this occasion considering the procedure that was required for our dog.
1 comment
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colleenq
- 3 reviews
- 5 likes
- Accident & Illness Cover
- Verified customer
pet insurance
It was very quick and easy Thankyou we were pleased with the rebate . Found them easy to deal with . The policy was easy to set up.I have been with the company 15months
1 comment
Liz W.PetSecure
Hi colleenq - t hank you very much for your review. We are pleased to hear that you were happy with your rebate and that we have been easy to deal with. I hope you and your dog are keeping safe. Warm regards, Liz
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Baxter14
- 2 reviews
- Accident & Illness Cover
- Verified customer
Reliable and there when needed
We have been with Petsecure since our Golden Retriever was 12 weeks old. Baxter had been blessed with good health and we had only made the old claim for small things like skin irritations and ear infections - each of these claims went smoothly and were handled in a timely manor. Unfortunate at the beginning of this year Baxter started to have issues with his hind legs and in April we found out he needed bilateral ACL repairs. Persecute were very helpful during this time and gave us pre approval for the claim. This was very reassuring during a financially stressful time and meant that we knew we could do the best for our boy.
Petsecure are timely in their communications and very compassionate to deal with. Highly recommended!
1 comment
Liz W.PetSecure
Hi Baxter14 - thank you very much for your great review. We are sorry to hear that Baxter had issues with his cruciate. But thankfully these days there are remedies. It's when these big issues aris... Read more
e that having Pet Insurance makes all the difference. We hope he has recovered and is back on all 4 paws. Warm regards, LizSimilar opinion? Write a review on ProductReview.com.au!
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Merrilyn DeCourcy
- 3 reviews
- Accident & Illness Cover
- Verified customer
I caint imagine being without pet insurance, it’s fantastic.
This time 8yrs, but we have had petsecure for another of our pets quite a few years ago. They have always been prompt with their refunds,. Over the years I have have found no fault with them.
1 comment
Liz W.PetSecure
Hi Merrilyn - thank you so much for your positive review. We very much appreciate your loyalty - and are pleased to hear you are happy with the service. We hope you and your dog are keeping safe. Warm regards, LIz
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- Accident & Illness Cover
- Verified customer
Very Glad we have Pet Secure Insurance.
We have been with Pet Secure for about 5 1/2 years, Bella was a Rescue Dog, soon after we got her she started to Have Seizures, The Local Vet did all they could for her and recommended her to a Dog Neurologist
who took over Bella's care, she is on Lots of Medication every day 14tablets daily, but luckily no more Seizures, So we are very lucky to be with Pet Secure because there are lots of Bills for Medication and Vet Visits.
As soon as Pet Secure receives out Bills they reply to let us know that they have received our Claim then a few days Later we get a Cheque or the Money paid Directly into our Bank.
Bella is a Golden Retreiver.
1 comment
Liz W.PetSecure
Hi Leonard, thank you very much for your review. It's good to know that Bella can continue to have the care she deserves to keep her safe and happy into her old age. Warm regards, Liz
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AngPeel, WA
- 2 reviews
- Accident & Illness Cover
- Verified customer
Excellent company!
We rescued our Labrador cross Mastiff as a pup she’s nine years old now. We insured her with Pet Secure as soon as we got her 9 year ago.
We are very happy with Pet Secures service with prompt refunds. So happy we insured our dog with Pet Secure.
1 comment
Liz W.PetSecure
Hi Ang, Aww so lovely that you have a rescue dog - they are the BEST! Thank you for your great review, and your long term loyalty. It is much appreciated. Warm regards, Liz
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TerrySouth East Queensland, QLD
- 5 reviews
- Accident & Illness Cover
- Verified customer
Great Cover
Been with PetSecure Insurance for ages, always prompt to acknowledge receipt of any claim. Then quick to pay. Great Cover, well worth having. As your pet gets older vets are more regular.
1 comment
Liz W.PetSecure
Hi Terry, thank you very much for your review - really appreciate your loyalty and very happy to hear that you are happy with Petsecure claims service. I hope you and your dog are staying safe and well. Warm regards, Liz
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EmmaSydney, NSW
- 4 reviews
Without doubt the best pet insurance company!
Petsecure are by far the best, most caring, compassionate and understanding pet insurance company I have ever dealt with. Every time I have submitted a claim it has been settled without question and when times were tough and I lost all of my income they were absolutely fantastic. I have been with them for 8 years and would only ever buy my policy with them.
1 comment
Liz W.PetSecure
Hi Emma, thank you very much for your positive review. We are so pleased to hear that you have had a great experience with Petsecure. Thank you also for your loyalty over the past 8 years. Warm regards, LIz
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John StokerPeel, WA
- Accident & Illness Cover
- Verified customer
The Insurance cover is Perfect for our Cavoodle.
We have been with the company 6 years and it was easy to setup, very good customer service, company answers questions quickly and pays claims within 2 to 3 days.
Has been a fantastic investment
1 comment
Liz W.PetSecure
Hi John - thank you very much for your 5 star review! We are very pleased to hear you are happy with our service. Thank you also for your loyalty. Warm regards Liz
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Charlotte L.Sydney, NSW
- Accident & Illness Cover
- Verified customer
Claims processed quickly once received but let down by errors in claims portal
Once a claim is submitted the communication about the claim being in process is clear and concise. Funds are deposited in a reasonable amount of time, usually no longer than 3 days from when the claim has been submitted. The customer service team are also responsive and helpful. The one component letting this great provider down is its out of date, glitchy claims portal. I am constantly logged out seconds after logging in, forms and invoices don't always upload and I've regularly received error messages when trying to lodge a claim. If this software and back end was updated to something more proficient this would make for a seamless customer experience.
1 comment
Liz W.PetSecure
Hi Charlotte, thank you very much for your review and feedback - much appreciated. I will make sure that the administrators are aware of, and take on board your feedback on the portal. Thank you for... Read more
allowing Petsecure to provide this important cover for your pet. Warm regards, LizSimilar opinion? Write a review on ProductReview.com.au!
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Kaylene OsbornMetropolitan Adelaide, SA
- 2 reviews
- Accident & Illness Cover
- Verified customer
Amazing Insurance Company
I purchased PetSecure insurance when I first purchased Bella some 11 years ago now. It was, at the time, very easy to set up, and I have been paying the premiums easily by direct debit every month ever since. They make it easy, and it's not unlike having your own health insurance, it's health insurance for my beloved pet and family member. Bella has had a few issues over the years, and PetSecure has paid quickly and easily every time. I can highly recommend them, and have done so to other family members who have purchased insurance from PetSecure as well.
1 comment
Liz W.PetSecure
Hi Kaylene, thank you very much for your review. We are sorry to hear that Bella has had some issues over the years, but it's good to know that having Petsecure Pet Insurance has helped! Thank you f... Read more
or your loyalty over the past 11 years. Warm regards, LizSimilar opinion? Write a review on ProductReview.com.au!
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- Accident & Illness Cover
- Verified customer
Great Prompt Service!
I have been with Petsecure for over 10 years and have always insured my pets through them. My dog was recently diagnosed with Melanoma and the service provided by Petsecure and prompt payment of my claims has made this difficult time less stressful. Thankyou so much to all the team at Petsecure!
1 comment
Liz W.PetSecure
Hi Chelsey, thank you very much for your review. I am sorry to hear about your dog contracting Melanoma. I can imagine how stressful that must have been. I hope your dog has now recovered or is on ... Read more
the way towards recovery. So pleased to hear that having Petsecure Pet Insurance helped ease the stress - one thing you didn't have to worry about was how to manage the vet bill. Warm regards, LizSimilar opinion? Write a review on ProductReview.com.au!
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Tom H.Richmond-Tweed, NSW
- 2 reviews
- 2 likes
- Accident & Illness Cover
- Verified customer
They saved us
We have been with them 4 years within the first year of being with them unfortunately our dachshund required a major surgery got back 85% no dramas really quick turn around for the claim
1 comment
Liz W.PetSecure
Hi Tom, thank you very much for your review. I am sorry to hear that your dachshund needed major surgery. It must have been very traumatic. Hope all is well now. Good that you had the 85% plan so ... Read more
you could claim back the majority of the cost . Warm regards, LIzSimilar opinion? Write a review on ProductReview.com.au!
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Gail
- 2 reviews
- Accident & Illness Cover
- Verified customer
Very happy with PetSecure. Claims are always processed promptly.
Have been with PetSecure for 9 years. Pet insurance is expensive but in our case Well worth the money as our pet has had many claims due to his illness.
1 comment
Liz W.PetSecure
Hi Gail, thank you very much for your positive review, and thank you for your loyalty over the past 9 years. Warm regards, LIz
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- Accident & Illness Cover
- Verified customer
This insurance has paid for itself many times over.
A customer for 11 years. Policy was quick to set up and claims attended to quickly. Terms and conditions are clear so you know what you are signing up for.
1 comment
Liz W.PetSecure
Hi Eli - thank you very much for your review. We’re pleased to hear you are happy with our service and your cover. Thank you also for your loyalty over 11 years Warm regards Liz
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shirley dentonQueensland
- 3 reviews
- Accident & Illness Cover
- Verified customer
I highly recommend Pet secure
I have two dogs insured with pet secure
The policies offer great value for for money
My claims have been processed in a timely manner
With my older dog who has
Serious medical problems
All claims have been met
I have been with Pet secure over five years now
I highly recommend this company
1 comment
Liz W.PetSecure
Hi Shirley, thank you very much for your review in June. We really appreciate your feedback and thank you for your loyalty over the past 5 years. Warm regards, Liz
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LindamSouth East Queensland, QLD
- 5 reviews
- 1 like
- Accident & Illness Cover
- Verified customer
Current Technical Difficulties
I've been with PetSecure over 10yrs now & the coverage of vet bills has allowed me to care for my dogs very well. The premiums are not cheap but I have never had a claim refused or questioned & the last couple of years I have maxed out my coverage. I have given positive reviews in the past & would again especially as lately the turn around time for processing claims seems to have sped up. But for the last few months it has been difficult to actually lodge a claim on their web portal. I've experienced problems at both the log in stage & when cho...Read more
osing the make a claim option with the dreaded spinning wheel of doom, being taken to the incorrect page and getting apologetic messages. It takes several attempts now over several days to actually make a claim which is annoying, and I can only hope this is a temporary situation somehow connected to Covid19 like the closing of their call centre.1 comment
Liz W.PetSecure
Hi Lindam - thank you for your review and feedback. I think you will find that the technical difficulties you experienced in June have now been resolved. It has taken some time for us to get back to... Read more
normal in the face of call centre closures due to Covid19. Warm regards, LizSimilar opinion? Write a review on ProductReview.com.au!
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LukePerth, WA
- 2 reviews
- 1 like
- Accident & Illness Cover
- Verified customer
Very easy with no fuss!
Been with petsecure for 11 years and have been very happy with them. Very easy and fast if you need to make a claim and wouldn't have a pet without insurance!
1 comment
Liz W.PetSecure
Hi Luke thank you for your review - and thank you for your loyalty! Warm regards, Liz
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MarciaMetropolitan Adelaide, SA
- 5 reviews
- Accident & Illness Cover
- Verified customer
Best decision I ever made
Cover is not cheap, but so worth it when your pet needs urgent veterinary intervention. I've been with PetSecure since 1998 and covered 7 pets over the time, including long term illnesses such as epilepsy, diabetes and hypertrophic cardiomyopathy, numerous surgeries including multiple removals of benign and malignant tumours, and emergency abdominal surgery, referrals and treatment by a veterinary neurologist (for epilepsy), ultrasounds etc etc.
A down side is you still need to be able to pay the bill in full at the time of treatment, however my vet sends all the info once paid directly to PetSecure and I usually have the claim resolved and reimbursement in my account within 48 hours.
1 comment
Liz W.PetSecure
Hi Marcia, thank you very much for your review and your feedback. It's good to know that you have pet insurance in place when your beloved pets suffer from illness and injury. Thank you for your loyalty. Warm regards, Liz
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Gary JonesMetropolitan Adelaide, SA
- 2 reviews
- Accident & Illness Cover
- Verified customer
Thank You for allowing us to have our Dog after a serious Illness
Petsecure have helped us with the treatment for our Dog Poppy who has contracted an aggressive cancer, we have had the surgery and now Chemotheraphy, and hopefully a longer life
3 comments
Liz W.PetSecure
Hi Gary, I am so sorry to hear that Poppy contracted cancer. I hope that the operation and treatment does the trick, and gives her a long and good quality of life. Thank you very much for your review. Warm regards, Liz
Thank you Liz for your Response, we are starting the second chemo session this week, hopefully the side effects are not as bad as the first time. We love our dog, she is like our child, so we want her... Read more
to have a longer life and we can enjoy her companionship.Liz W.PetSecure
Good luck with Poppy’s chemo Gary. We are fortunate that there are things that can be done nowadays to help our beloved pets when they fall ill. They are such an important part of our lives. Warm regards, Liz
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Questions & Answers
Daveasked
If my 1 year old puppy has previously broken a bone in one of its front legs and had metal plate put in. Would this be covered in future if the dog has a new break on the same front leg?
No answers
Edna H.asked
what is the cost for full coverage for 2 chiwawahs?
3 answers
Liz W.PetSecure
Hi Edna, thank you for your question! The best thing to do is to go online and get your personal quote for your 2 dogs. There are a few variables, like the age of the pet and the cover you choose, which will affect the premium. visit www.petsecure.com.au to get a quick quote. You can also call 1300 855 160 and we can give you a quote over the phone.
I am not happy at all because i pay 5k for surgery and not cover and i was told it pre existing condition. but i was on insurance when she first start having the incontinent and i have not yet claim until this big surgery happened. so to me no point having insurance if it not even cover for int medicine. so if i have to pay 10K i won't get some back. so what the point paying 37 a month that just waste of money.
Liz W.PetSecure
Hi Masniah - thank you for your feed back - the underwriter would have reviewed the vet history of your pet to come to the decision - but if you private message me your policy details I will look into your claim. However it is correct that pre-existing conditions are excluded - this is because insurance is intended to cover unexpected events, and if the condition already exists then it would not be an unexpected event. You can also email me the details at liz@petsecure.com.au Regards, Liz
Pippinasked
My dog ( Papillion) has very early stage spinal degeneration......7 years old No slipped discs etc and no need for surgery.
Would he be covered
1 answer
Liz W.PetSecure
Hi Pippin, this sounds like this is a pre- existing condition which means it would not be covered. He can only be covered for illnesses that are not pre- existing. Kind regards Liz
Details
Category | Pet Insurance | Pet Insurance |
---|---|---|
Underwriter | Hollard | Hollard |
Annual Benefit Limit | $8,000 | $12,000 |
Amount of Vet Bill Covered | Up to 85% | Up to 85% |
Minimum Pet Age | 8 weeks | 8 weeks |
Accidental Injury Cover | Included | Included |
Illness Cover | Not Included | Included |
Routine Care Cover | Optional Extra | Optional Extra |
Tick Paralysis | Not Included | $500 |
Emergency Boarding Fees | $500 if you are hospitalised for 5 or more consecutive days | $500 if you are hospitalised for 5 or more consecutive days |
Lifetime Cover | Included | Included |
Cooling Off Period | 21 Days | 21 Days |
Consultation Fees | $300 | $300 |
Cruciate Ligament Conditions | $2,600 | $2,600 |
Waiting Period for Illness | 30 Days | 30 Days |
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Liz W.PetSecure
Hello Douglas, thank you very much for your review. We are pleased to hear that you are happy with the service. As you have found pet insurance is invaluable when there is an unexpected issue. We h... Read more
ope your dog has recovered or is on the road to recovery. Warm regards, Liz