Rapid response and payment of claim. A straight forward process with the assistance of the Vet. The Policy has been in place for around 5 Years without any problems. While claims have been rare, it was fortunate that we were covered on this occasion considering the procedure that was required for our dog.

It was very quick and easy Thankyou we were pleased with the rebate . Found them easy to deal with . The policy was easy to set up.I have been with the company 15months

We have been with Petsecure since our Golden Retriever was 12 weeks old. Baxter had been blessed with good health and we had only made the old claim for small things like skin irritations and ear infections - each of these claims went smoothly and were handled in a timely manor. Unfortunate at the beginning of this year Baxter started to have issues with his hind legs and in April we found out he needed bilateral ACL repairs. Persecute were very helpful during this time and gave us pre approval for the claim. This was very reassuring during a financially stressful time and meant that we knew we could do the best for our boy.
Petsecure are timely in their communications and very compassionate to deal with. Highly recommended!

This time 8yrs, but we have had petsecure for another of our pets quite a few years ago. They have always been prompt with their refunds,. Over the years I have have found no fault with them.

We have been with Pet Secure for about 5 1/2 years, Bella was a Rescue Dog, soon after we got her she started to Have Seizures, The Local Vet did all they could for her and recommended her to a Dog Neurologist
who took over Bella's care, she is on Lots of Medication every day 14tablets daily, but luckily no more Seizures, So we are very lucky to be with Pet Secure because there are lots of Bills for Medication and Vet Visits.
As soon as Pet Secure receives out Bills they reply to let us know that they have received our Claim then a few days Later we get a Cheque or the Money paid Directly into our Bank.

Bella is a Golden Retreiver.

We rescued our Labrador cross Mastiff as a pup she’s nine years old now. We insured her with Pet Secure as soon as we got her 9 year ago.
We are very happy with Pet Secures service with prompt refunds. So happy we insured our dog with Pet Secure.

Been with PetSecure Insurance for ages, always prompt to acknowledge receipt of any claim. Then quick to pay. Great Cover, well worth having. As your pet gets older vets are more regular.

Petsecure are by far the best, most caring, compassionate and understanding pet insurance company I have ever dealt with. Every time I have submitted a claim it has been settled without question and when times were tough and I lost all of my income they were absolutely fantastic. I have been with them for 8 years and would only ever buy my policy with them.

We have been with the company 6 years and it was easy to setup, very good customer service, company answers questions quickly and pays claims within 2 to 3 days.
Has been a fantastic investment

Once a claim is submitted the communication about the claim being in process is clear and concise. Funds are deposited in a reasonable amount of time, usually no longer than 3 days from when the claim has been submitted. The customer service team are also responsive and helpful. The one component letting this great provider down is its out of date, glitchy claims portal. I am constantly logged out seconds after logging in, forms and invoices don't always upload and I've regularly received error messages when trying to lodge a claim. If this software and back end was updated to something more proficient this would make for a seamless customer experience.

I purchased PetSecure insurance when I first purchased Bella some 11 years ago now. It was, at the time, very easy to set up, and I have been paying the premiums easily by direct debit every month ever since. They make it easy, and it's not unlike having your own health insurance, it's health insurance for my beloved pet and family member. Bella has had a few issues over the years, and PetSecure has paid quickly and easily every time. I can highly recommend them, and have done so to other family members who have purchased insurance from PetSecure as well.

I have been with Petsecure for over 10 years and have always insured my pets through them. My dog was recently diagnosed with Melanoma and the service provided by Petsecure and prompt payment of my claims has made this difficult time less stressful. Thankyou so much to all the team at Petsecure!

We have been with them 4 years within the first year of being with them unfortunately our dachshund required a major surgery got back 85% no dramas really quick turn around for the claim

Have been with PetSecure for 9 years. Pet insurance is expensive but in our case Well worth the money as our pet has had many claims due to his illness.

A customer for 11 years. Policy was quick to set up and claims attended to quickly. Terms and conditions are clear so you know what you are signing up for.

I have two dogs insured with pet secure
The policies offer great value for for money
My claims have been processed in a timely manner
With my older dog who has
Serious medical problems
All claims have been met
I have been with Pet secure over five years now
I highly recommend this company

Been with petsecure for 11 years and have been very happy with them. Very easy and fast if you need to make a claim and wouldn't have a pet without insurance!

Cover is not cheap, but so worth it when your pet needs urgent veterinary intervention. I've been with PetSecure since 1998 and covered 7 pets over the time, including long term illnesses such as epilepsy, diabetes and hypertrophic cardiomyopathy, numerous surgeries including multiple removals of benign and malignant tumours, and emergency abdominal surgery, referrals and treatment by a veterinary neurologist (for epilepsy), ultrasounds etc etc.
A down side is you still need to be able to pay the bill in full at the time of treatment, however my vet sends all the info once paid directly to PetSecure and I usually have the claim resolved and reimbursement in my account within 48 hours.

Petsecure have helped us with the treatment for our Dog Poppy who has contracted an aggressive cancer, we have had the surgery and now Chemotheraphy, and hopefully a longer life