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PetSecure

PetSecure (page 3 of 22)

Accident & Illness Cover, Accident Cover
4.1 from 430 reviews · View Statistics

Pet Insurance Buying Guide

If your dog or cat becomes sick, pet insurance can help get the treatment they deserve. For a better idea of how pet insurance works, continue reading so you can make an informed choice.

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Reviews

  • Value for Money
    4.4 (116)
  • Transparency
    4.4 (102)
  • Customer Service
    4.6 (115)
  • Claim Resolution Time<1 week (50), 1-2 weeks (52), 2-4 weeks (25), 1-2 months (2) and 3+ months (1)
  • Claim ApprovedYes (119) · No (2)
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Reviewer Photos & Videos

Rachael

RachaelSydney, NSW

Pet insurance really helps out when serious unexpected illness occurs

published

I have been with PetSecure since 2008 and currently have three cats insured. My 7 year old has recently been quite unwell and PetSecure has paid my claims within 48 hours. Fantastic service and peace of mind knowing that I have financial assistance with any ongoing specialist treatment. The process is so easy with claims being submitted directly by the vet.

1 comment
PetSecure
Liz W.PetSecure

Hi Rachael, thank you for your review and choosing Petsecure to provide cover for your 3 cats! Thank you also for your loyalty. Warm regards, Liz

Its great

published

I mean its expensive to have but ive always gotten 80% back on surgeys. And the clains where normaly done with in a week. Only down side is finding the money and payibg before u can claim

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Toni hall

Toni hallSouth East Queensland, QLD

So glad I have pet insurance

published

After coco was diagnosed with pancreatitis and spent 2 nights in hospital on a drip and I was so devastated. The last thing I needed to worry about was a huge vet bill. Knowing I had insurance made my horrible situation a little better. I submitted my claim and received my claim within a week. I was so surprised it was so quick. I have had my dogs insured with petsecure for at least 8 years or so.

1 comment
PetSecure
Liz W.PetSecure
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Pieter Z.

Pieter Z.Pilbara, WA

I was pleasantly surprised

published

Honestly the easiest and ost efficient people to deal with. People warned me about pet insurance in general. However Persecute have treated me and my dog, Chivas with the most respect and efficiency.
Never had an issue with them, considering the money they paid towards my pets issues, it's really good.

Definitely recommend them....

1 comment
PetSecure
Liz W.PetSecure

Hi Pieter - thanks for your great review! So pleased to hear your happy with your policy. Good health today you and Chivas. Liz

Amanda Swift

Amanda SwiftPerth

  • 2 reviews

Good professional service, deals with claims promptly, have never had any issues, would recommend

published

Using Pet Secure for 8 years, efficient service with good customer care. I have found it value for money and have peace of mind for my furbaby. No issues, would recommend.

1 comment
PetSecure
Liz W.PetSecure

Hi Amanda, thank you very much for your review. We are delighted to hear that you and your furbaby are happy with the cover. Warm regards, Liz

Review collected in partnership with PetSecure

Bonnie

BonnieCanberra 2600, ACT

Delivers what it promises

published

Great online claiming capability quick fast and payment back in my account within days. Always trusting regarding our claims and delivers 85% rebate no fuss. Highly recommend PetSecure to all

1 comment
PetSecure
Liz W.PetSecure

Hi Bonnie, thank you very much for your review. Pleased to hear that you hare happy with your claims service and rebates. Warm regards, Liz

Review collected in partnership with PetSecure

James

JamesMetropolitan Adelaide, SA

Really quick hassle free claims. Wish Dental covered.

published

Have found petsecure very easy to deal with. Claims can be put in directly by the vet and our claims have been settled without any resistance with the week each time. Our only downer is that dental isn't covered but that's a near universal truth of pet cover across the industry.

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Henk

HenkSydney, NSW

Excellent system for handling claims and prompt payments

published

very simple to claim directly through our vet who does all the paperwork for us. Claims are acknowledged quickly and payments are usually done within the fortnight.
Excellent to deal with. Thanks

1 comment
PetSecure
Liz W.PetSecure

Hi Henk, thank you very much for your review. We are pleased to hear that you have found the claims processed worked well. Warm regards, LIz

Review collected in partnership with PetSecure

Mish K

Mish KMid North Coast, NSW

  • 12 reviews
  • 5 likes

Disgraceful - No cover to cremate your pet?

published
1 comment
PetSecure
Liz W.PetSecure
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Susie

SusieGreater Melbourne (Inner), VIC

  • 3 reviews

Easy to claim

published

Petsecure are very responsive and professional. Claiming is so easy on their website and they are very prompt in payment. I have no hesitation recommending Petsecure to pet owners for insurance.

1 comment
PetSecure
Liz W.PetSecure

Hi Susie, Thank you very much for your review. We really appreciate your recommendation and are pleased to hear that you are happy with your insurance cover and the service. Warm regards, Liz

Review collected in partnership with PetSecure

Maz

MazWestern Australia

  • 5 reviews
  • 1 like

Excellent cover and claims processing

published

I've used PetSecure for 3 dogs now and have never had an issue with my policies or claims. Good value for money and claims are processed in a timely manner.

1 comment
PetSecure
Liz W.PetSecure

Hi Maz - thank you very much for your review. So pleased to hear that you and your 4 dogs have benefited from having cover. Stay safe! Liz

Review collected in partnership with PetSecure

Doug

Doug Southern and Hills, SA

Great value, certainly been good for the care of our two staffies

published

Been with Petsecure for more than 11 years, through broken legs, allergies, operations and just General illness. Claims handled promptly, within a week, especially now that claims are lodged through the portal.

1 comment
PetSecure
Liz W.PetSecure

Hi Doug - thank you for your review - we are very happy to hear that you’ve found the service to be good throughout the various ailments your Staffies have experienced! We hope you are all well and safe during these trying times. Warm regards Liz

Review collected in partnership with PetSecure

Alan F

Alan FSydney, NSW

  • 4 reviews

A very necessary product

published

Have had this policy for 10 years. The response to claims has been pleasingly swift. The PetSecure online Claims Portal is easy to negotiate so is very simple to use

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Tricia Mckay

Tricia MckaySydney, NSW

Great insurance, take it out once you bring puppy home

published

I took out Petsecure since I brought my puppy home at 12 weeks old. They have always paid out my claims promptly. Never had an issue. Especially grateful that I have this insurance in place when my dog had to have emergency surgery 2 weeks ago due to a herniated disc so I'm only out of pocket for a percentage of the total cost.

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Felixky H.

Felixky H.Sydney, NSW

  • 3 reviews
  • 2 likes

unjustified huge increase in the premium

published

I don't know nor understand how they calculate the price of premiums but considering original price definitely huge increase and don't even bother keeping their customers so im going somewhere else much cheaper and better.

1 comment
PetSecure
Liz W.PetSecure
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Penny and Murphy

Penny and MurphySydney Surrounds, NSW

  • 2 reviews

Easy process to claim and peace of mind

published

Both our yellow labradors have been insured with PetSecure since they were puppies, which is 9 years for Penny and 5 years for Murphy. All claims have been a simple process from start to finish and can be done online. I genuinely receive 85% of all vet consultations for ailments such as conjunctivitis, ear infections, xray's, lump removal etc. I feel good knowing if my dogs need expensive surgery, they're covered and can receive the care they need. I wouldn't hesitate recommending PetSecure.

1 comment
PetSecure
Liz W.PetSecure

Hi Penny and Murphy - thank you very much for your review. We are pleased to hear that you have been happy with the service and coverage. Thank you also for your long term loyalty - very much appreciated. Warm regards, Liz

Review collected in partnership with PetSecure

Barbara Hampson

Barbara HampsonGreater Melbourne (Metropolitan), VIC

  • 2 reviews

The cost of vets is very high . I would not be with out pet insurance

published

When we first had taken out the policy it was affordable .But things go up all the time.It was easy to set up When i loge a claim they send a sms to say they received it .It usually takes about two weeks sometimes a bit sooner. Not sure around about eight years

1 comment
PetSecure
Liz W.PetSecure

Hello Barbara, thank you very much for your review. We are pleased to hear that you are happy with your policy and the services. We hope you are keeping well. Warm regards, Liz

Review collected in partnership with PetSecure

Vicki

Vicki Perth, WA

previous customers would not go anywhere else

published

The policy was extremely good again, claim was so easy to lodge went through both vets and payment through within a few days and got an sms to say that the claim was received with the company previous for 14years and now just on 12months service was excellent

1 comment
PetSecure
Liz W.PetSecure

Hi Vicki, thank you very much for your review. We are very pleased to hear that you have been happy with the service :) - and thank you also for your long term loyalty. I hope we continue to earn that. Warm regards, Liz

Review collected in partnership with PetSecure

Dionne Auguste

Dionne AugusteWestern Australia

  • 2 reviews
  • 1 like

Excellent service and quick to payout claims

published

I have a policy for each of my dogs and one of my dogs was diagnosed with epilepsy which means ongoing medication. Payments are always efficiently paid and they provide excellent customer service for any queries.

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Stan Franks

Stan FranksSydney, NSW

Claims

published

claims resolved in quick time
I have been with insurance company for 2 years.
Hope monthly rates stay within my budget.
My Online Account is very easy to follow for inquiries needed.
Customer Service excellent.

1 comment
PetSecure
Liz W.PetSecure

Hi Stan, thank you very much for your review. We are pleased to hear that you have had a positive experience over the past two years. Warm regards, and stay safe. Liz

Review collected in partnership with PetSecure

Page 3 of 22
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Questions & Answers

Dave

Daveasked

Accident Cover

If my 1 year old puppy has previously broken a bone in one of its front legs and had metal plate put in. Would this be covered in future if the dog has a new break on the same front leg?

No answers
Edna H.

Edna H.asked

PetSecure

what is the cost for full coverage for 2 chiwawahs?

3 answers
PetSecure
Liz W.PetSecure

Hi Edna, thank you for your question! The best thing to do is to go online and get your personal quote for your 2 dogs. There are a few variables, like the age of the pet and the cover you choose, which will affect the premium. visit www.petsecure.com.au to get a quick quote. You can also call 1300 855 160 and we can give you a quote over the phone.

Masniah W.
Masniah W.

I am not happy at all because i pay 5k for surgery and not cover and i was told it pre existing condition. but i was on insurance when she first start having the incontinent and i have not yet claim until this big surgery happened. so to me no point having insurance if it not even cover for int medicine. so if i have to pay 10K i won't get some back. so what the point paying 37 a month that just waste of money.

PetSecure
Liz W.PetSecure

Hi Masniah - thank you for your feed back - the underwriter would have reviewed the vet history of your pet to come to the decision - but if you private message me your policy details I will look into your claim. However it is correct that pre-existing conditions are excluded - this is because insurance is intended to cover unexpected events, and if the condition already exists then it would not be an unexpected event. You can also email me the details at liz@petsecure.com.au Regards, Liz

Pippin

Pippinasked

PetSecure

My dog ( Papillion) has very early stage spinal degeneration......7 years old No slipped discs etc and no need for surgery.
Would he be covered

1 answer
PetSecure
Liz W.PetSecure

Hi Pippin, this sounds like this is a pre- existing condition which means it would not be covered. He can only be covered for illnesses that are not pre- existing. Kind regards Liz

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Details

Compare both PetSecure
CategoryPet InsurancePet Insurance
UnderwriterHollardHollard
Annual Benefit Limit$8,000$12,000
Amount of Vet Bill Covered Up to 85%Up to 85%
Minimum Pet Age 8 weeks8 weeks
Accidental Injury CoverIncludedIncluded
Illness CoverNot IncludedIncluded
Routine Care CoverOptional ExtraOptional Extra
Tick ParalysisNot Included$500
Emergency Boarding Fees$500 if you are hospitalised for 5 or more consecutive days$500 if you are hospitalised for 5 or more consecutive days
Lifetime Cover IncludedIncluded
Cooling Off Period21 Days21 Days
Consultation Fees$300$300
Cruciate Ligament Conditions$2,600$2,600
Waiting Period for Illness 30 Days30 Days
Compare both PetSecure

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