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PetSecure

PetSecure (page 4 of 22)

Accident & Illness Cover, Accident Cover
4.1 from 430 reviews · View Statistics

Pet Insurance Buying Guide

If your dog or cat becomes sick, pet insurance can help get the treatment they deserve. For a better idea of how pet insurance works, continue reading so you can make an informed choice.

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Reviews

  • Value for Money
    4.4 (116)
  • Transparency
    4.4 (102)
  • Customer Service
    4.6 (115)
  • Claim Resolution Time<1 week (50), 1-2 weeks (52), 2-4 weeks (25), 1-2 months (2) and 3+ months (1)
  • Claim ApprovedYes (119) · No (2)
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Reviewer Photos & Videos

Anne Atlas

Anne AtlasGreater Melbourne (Metropolitan), VIC

  • 2 reviews

amazing reassurance that our pet can get help and we can afford it.

published

our claims have always been speedily reimbursed and the communication has been specific and clear.
i have been with the company for about 10 years, I think. as my dog has aged, we have needed more vet help. Petsecure has been there for us.

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Clive L

Clive LPerth, WA

always so helpful answering queries

published

We have had our two Westies insured with you from their arrival with us at 10-12 weeks. Claims are dealt with very efficiently and now we lodge on line it appears to be a very smooth process.

1 comment
PetSecure
Liz W.PetSecure

Hi Clive, thank you very much for your review. We are pleased to hear that you are happy with the cover for your two Westies! We hope that you are all well and safe. Warm regards, Liz

Review collected in partnership with PetSecure

Melissa Nicholls

Melissa NichollsSouth East Queensland, QLD

They are wonderful and extremely helpful

published

The team was extremely helpful, when transferring the policy into my name. They were very happy to answer all of my question. When submitting my first claim, which I may add wasn’t a small claim, they helped me through the processes, paid the claim out straight away, with no issue. Worth every cent for the peace of mind that they provide.

1 comment
PetSecure
Liz W.PetSecure

Hi Melissa - thank you so much for your review. We are so pleased to hear that you have found the service to be professional and helpful. Warm regards, Liz

Review collected in partnership with PetSecure

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Dianne Davies

Dianne DaviesWestern Australia

Great

published

Yes good value and easy to set up. My last claim took about 7 days from when I was notified they had received my claim. I have had 2 dogs insured with PetSecure and between them it has been 15 years.
I

1 comment
PetSecure
Liz W.PetSecure

Hi Dianne, thank you very much for entrusting us with pet insurance for your two dogs! We are very pleased to hear that you are happy with the value and the service. Warm regards, Liz

Review collected in partnership with PetSecure

Great service

published

Good value pet insurance for my two and a half year old Blue Heeler.
Claiming has been easy via our vet, and I have been paid swiftly once the claims were approved.

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Frist time pet insurance

published

Gilbert is the first dog I have ever had pet insurance for and I am very pleased that I did. I have made two claims, one rather large and Petssecure have been very friendly, have good communication and have paid most of the cost of the treatment with no problems at all. Petsecure was one of the company's recommended by my vet and I would happily recommend to anyone else.

Review collected in partnership with PetSecure

Annette Petrenko

Annette PetrenkoMetropolitan Adelaide, SA

  • 3 reviews

Love petsecure

published

Persecure has been the best insurance I have ever paid for. Unfortunately my dog has had issues but claiming is easy and quick, everytime. Claiming online is so easy and now my vet surgery lodge my claim so even easier.

1 comment
PetSecure
Liz W.PetSecure

Hi Annette - thank you for your review. I am sorry to hear your dog has had some issues - unfortunately we can’t know that when we get a pet - but I am very pleased to hear that you have been happy with the service. Kind regards, Liz

Review collected in partnership with PetSecure

Really great service

published

I have had accident cover for 3 of my Alaskan Malamutes and have made a few claims over the years. The most resent claim was for my 6 year old Alaskan Malamute ‘Maddie’ as she was bitten by a tiger snake, fortunately she totally recovered from the bite.
The claim for the Vet expenses was processed on petsecure’s website and within a week I received the 80% of the expenses.
Really great service.

1 comment
PetSecure
Liz W.PetSecure

Goodness that sounds like a lucky escape for Maddie, Stuart! I am so pleased to hear she has recovered, and that having pet insurance was helpful. Thank you for your review! Liz

Review collected in partnership with PetSecure

Great service

published

We’ve been with Pet Secure for 9 years - covering two cats and two dogs. We have always had great service and prompt payment of claims. When our older dog needed a complicated and expensive procedure they were really helpful.

1 comment
PetSecure
Liz W.PetSecure

Hi Julie - thank you for your review and your long term loyalty. We are very pleased to hear you’re happy with the cover and the service. Kind regards, Liz

Review collected in partnership with PetSecure

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Janet

JanetSydney Surrounds, NSW

Very positive experience

published

Very impressed with Petsecure. You hear lots of negatives about pet insurance, so I was very pleasantly surprised when I had to make a claim. The process was easy, my vet put the claims through and the money was in my account within 7 days. I would definitely recommend Petsecure

1 comment
PetSecure
Liz W.PetSecure

Hi Janet, thank you very much for your review. We are pleased to hear that you are happy with the service, and we are very happy that we have been able to help with your vet's bills. Warm regards, Liz

Never again!

published

Claim process too lengthy and generally have issues with uploading documents for claims. When I cancelled my policy, they continued to charges me an additional 2 months and stated it a was in their Terms and Conditions.

7 comments
PetSecure
Liz W.PetSecure

Hello Anonymous, I am sorry to hear that you had such a disappointing experience, and I am sorry to hear you have cancelled your policy. If there is anything that I can do to assist, please let me know. Liz

Anonymous
Anonymous

Hi Liz, it would be appreciated if you could refund the premiums taken off my bank account after I cancelled the pet insurance. Thanks.

PetSecure
Liz W.PetSecure

Hi Anonymous- can you send me your policy details and I will look into it? Thanks Liz

Kirk

KirkHobart, TAS

I sincerely wish that Human Health Insurance were even half as good as PetSecure

published

I have had a great experience with PetSecure. I have two dogs, and my previous dog was with PetSecure too. When my girl got sick a month ago, and she needed to be go overnight to the emergency after hours clinic, it was a real comfort to know that we had the solidity of PetSecure behind us. I have never dealt with a more straightforward and hassle-free insurer in any other domain (health, car, home ...).

1 comment
PetSecure
Liz W.PetSecure

Hi Kirk, thank you very much for your review. I am sorry to hear that your girl got so sick - but thankfully you had insurance in place, so had help with the costs. All the best to you and your dog in 2020. Warm regards, Liz

Review collected in partnership with PetSecure

Great coverage

published

Quick and efficient claims process through multiple vet hospitals. The coverage has really helped financially during the first year of our puppy’s life. Ingesting the wrong things is customary with puppy’s and the claims have been paid out in full with respect to our coverage.

1 comment
PetSecure
Liz W.PetSecure

Hi Jarrad - thank you for your review. We are pleased to hear that the cover has helped you financially during your first year of “puppyhood”! It’s amazing how they find things to eat everywhere! Warm regards for 2020. Liz

Review collected in partnership with PetSecure

Reiner

ReinerGreat Southern, WA

Need to review upfront cost per claims.

published

All pet insurance was given Shonky awards 2019 by choice. The problem is they are blanketed by common exclusions which limits there ability to meet consumer demands. In addition to this the upfront cost on each claim can be thousands which can be difficult for most.

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Glenice Ives

Glenice IvesGreater Melbourne (Metropolitan), VIC

  • 2 reviews

This is a good service but it is very expensive. A $300 (25%) increase in one year is unacceptable.

published

I have been with PetSecure for 10 years and now have 2 dogs with PetSecure. I have found them very good in relation to claims provided the vet has given sufficient information. However they are very expensive. A $300 (25%) increase in one year is unacceptable. I also have problem with the $300 limit on consultations in one year. Recently one of my dogs had one problem that required 3 consults at local vet and one specialist consult and the $300 was gone with one problem.

Review collected in partnership with PetSecure

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Shane W.

Shane W.Perth, WA

Made many claims. Always pay and very prompt and professional. Couldn't have done without it!

published

Been with this company for years. Made many claims and never had a problem. Even with a sausage dog and 3 back ops :(. Recommend this company, we would of been lost without it!

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Satisfied customer

published

Took separate Policies for 2 cats. good value for money and claims process quite fast with payment going straight into account. I have recommended this type of PetSecure policy to family and friends.

1 comment
PetSecure
Liz W.PetSecure

Hi Mother of Bengals - thank you very much for your review. Pleased to hear you’re happy with your policy, and thank you also for recommending PetSecure! Warm wishes for the year ahead. Liz

Review collected in partnership with PetSecure

An absolute life saver

published

I took out my Petsecure Insurance when my Labrador was 8 weeks old.
When she was one she started having Epileptic Seizures, after lots of tests, she was to be medicated for her life. This medication is super expensive in animals, my pet insurance has always covered 85% of her medication & associated tests.
She is now a 7 year old happy Lab, never have I had an issue with Petsecure in those 7 years, it has been a great support to know they have me covered. It has been an awesome investment.

1 comment
PetSecure
Liz W.PetSecure

Hi Julie - thank you for your review. I am so pleased to hear your Lab is able to lead a happy life, in spite of having a medical condition! All the best to both of you for 2020! Liz

Review collected in partnership with PetSecure

No headaches, peace of mind!

published

We have PetSecure ever since we bought our 1st dog Jose (he is 10now) after 1 year we bought Flor and she completed our family. We opted for the 85% plan and never had problem with the eventual claim. Its very peace of mind

1 comment
PetSecure
Liz W.PetSecure

Hi Isabel, thank you for your review! We are pleased that this cover gives you peace of mind - and we appreciate your loyalty. Warm regards, Liz

Review collected in partnership with PetSecure

Extortionists

published

Policy states 85% coverage. Common ailments like teeth are not covered at all. Other common ailments like cruciate ligaments, cover is reduced significantly. Claims drag on for months, trying to find references to preexistance.

1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Page 4 of 22
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Questions & Answers

Dave

Daveasked

Accident Cover

If my 1 year old puppy has previously broken a bone in one of its front legs and had metal plate put in. Would this be covered in future if the dog has a new break on the same front leg?

No answers
Edna H.

Edna H.asked

PetSecure

what is the cost for full coverage for 2 chiwawahs?

3 answers
PetSecure
Liz W.PetSecure

Hi Edna, thank you for your question! The best thing to do is to go online and get your personal quote for your 2 dogs. There are a few variables, like the age of the pet and the cover you choose, which will affect the premium. visit www.petsecure.com.au to get a quick quote. You can also call 1300 855 160 and we can give you a quote over the phone.

Masniah W.
Masniah W.

I am not happy at all because i pay 5k for surgery and not cover and i was told it pre existing condition. but i was on insurance when she first start having the incontinent and i have not yet claim until this big surgery happened. so to me no point having insurance if it not even cover for int medicine. so if i have to pay 10K i won't get some back. so what the point paying 37 a month that just waste of money.

PetSecure
Liz W.PetSecure

Hi Masniah - thank you for your feed back - the underwriter would have reviewed the vet history of your pet to come to the decision - but if you private message me your policy details I will look into your claim. However it is correct that pre-existing conditions are excluded - this is because insurance is intended to cover unexpected events, and if the condition already exists then it would not be an unexpected event. You can also email me the details at liz@petsecure.com.au Regards, Liz

Pippin

Pippinasked

PetSecure

My dog ( Papillion) has very early stage spinal degeneration......7 years old No slipped discs etc and no need for surgery.
Would he be covered

1 answer
PetSecure
Liz W.PetSecure

Hi Pippin, this sounds like this is a pre- existing condition which means it would not be covered. He can only be covered for illnesses that are not pre- existing. Kind regards Liz

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Details

Compare both PetSecure
CategoryPet InsurancePet Insurance
UnderwriterHollardHollard
Annual Benefit Limit$8,000$12,000
Amount of Vet Bill Covered Up to 85%Up to 85%
Minimum Pet Age 8 weeks8 weeks
Accidental Injury CoverIncludedIncluded
Illness CoverNot IncludedIncluded
Routine Care CoverOptional ExtraOptional Extra
Tick ParalysisNot Included$500
Emergency Boarding Fees$500 if you are hospitalised for 5 or more consecutive days$500 if you are hospitalised for 5 or more consecutive days
Lifetime Cover IncludedIncluded
Cooling Off Period21 Days21 Days
Consultation Fees$300$300
Cruciate Ligament Conditions$2,600$2,600
Waiting Period for Illness 30 Days30 Days
Compare both PetSecure

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