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PetSure (page 2 of 2)

1.5 from 25 reviews



25 reviews
  • Value for Money
    1.3 (3)
  • Transparency
    1.3 (3)
  • Customer Service
    1.7 (3)


  • 6 reviews

Beware of porting policy between providers!

Insurance claim madeNo
PetSure C.PetSure

Thank You for the feedback Lee. Can you please provide us with your Policy details so one of our Resolutions experts can contact you.
The PetSure Team


Hi, I have just replied privately - thanks for getting in touch...




My insurance dates back to november 2010
Lodged my first claim for $65 last week and they have lost my claim form
Says it takes 2 weeks to be paid
Asked the question if my pet was seriously ill and needed 1000's in treatment and i did not have it in the bank what happens
They said bad luck
I said i should cancel my insurance and they said they would do it now
Greencross vets suggested them as the best insurance company
Wonder what they got out of it

1 comment
PetSure C.PetSure

TrishSydney, NSW

  • 9 reviews

Don't bother - the vet billls are cheaper than the premiums!


I cancelled the policies for both my cats 6 weeks ago, and guess what? They continued to take premiums out of my bank account. My initial call was to someone in the Philippines who said she was unable to cancel but someone in Australia would call me in 5 days. That didn't happen so I called them again and they said the policy would be cancelled.It wasn't and the premiums were still being deducted. When I called them today they were still reluctant to cancel the policies and tried to convince me not to. At least I have a confirmation email and the promise of a refund for the overcharging. We'll see! These policies are administered by Medibank Private.

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Typical insurance company tactics, take you $$$ and then use ever dirty trick in the book to avoid paying
VET bill.
Lost my dog due to cancer, lodged a claim for when he was Euthanized. The claim was rejected on grounds it does not meet the qualifying criteria, further the last paragraph stated,
Notwithstanding this, your policy provides a wide range of cover to meet other veterinary cost associated with keeping *&%*)(&% fit and healthy. We look forward to playing our part in this.

They will not pay


petsure paid the vet bills after my solicitor lodged a review application with the FOB,


with my new pet i used petplan which is Allianz, cant comment as have not had to make a claim and hopefully don't have to for many years to come, however the vets seem to speak well of them,

Jaz n Bambi

Jaz n BambiMelbourne

  • 6 reviews

Service? What service!


If there was ever a company in it to simply make money while customer service goes out the window its petsure!

I made a claim for both my dogs simply for a routine check up and vaccinations since they're healthy dogs and yet they sneakily locked me into a 12 month contract and said they can cancel my policy but will continue to charge me until the 12 months is up! Who in their right mind would want to cancel a policy and still pay for it without receiving any of the benefits you're paying for such as the actual insurance coverage??

They take ages to reply to emails!

Rude staff, bad service and very poor coverage!

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Questions & Answers

Peter G.

Peter G.asked

Will my dog be covered for IVDD?

2 answers

They will probably assess it on the basis of the breed and age of your fur baby some breeds are more succeptable to bone or spine problem and will also assess them on their age, if it is a young dog and you know their health history, they would i assume cover them,but there is so much fine print in these policies they can find something in the rules to try and deny, it is a very fine line and very hard to fight them if they deny your claim. i went thru months of stress with my boy thank god for great friends he is know a healthy and happy little man.
I hope you have more luck than I.

PetSure C.PetSure

Dear Peter,
Thank you for your enquiry. IVDD is generally covered under the Illness section of the policy depending on the Level of Cover you choose, Please be advised there is a 30 days waiting period for Illness claims and also a pre-existing condition exclusion applies to conditions that have shown signs / symptoms within the applicable waiting periods or before the policy commencement date. Please note: IVDD is not covered under the Accidental Injury Section of the policy.
If there is anything else we can help you with, please let us know.



I have had threats and continual claims you don't have my dog's history even though you have had every record since she joined at 8 weeks. It is a sort. John Gill
[email removed]

Am I able to transfer with all my details you have to another insurer because you have all my records. I am calling the ombudsman to start proceedings. You wait on the phone for hours, leave your number and don't get a callback. Over you PetSure

No answers

BOB Tasked

Put my first claim in for $67.30 in 5 years
Can't find my claim
Policy no-otp11110/145000/01
Princess is the pet
Great service-there is none
When i complained the operator asked if i would like to cancel the policy
Have spent over$3000
Love a Australian to contact me
Bob Travers

1 answer
PetSure C.PetSure

Hi Bob,
Sorry to hear you have not had a great experience. I understand one of our Resolutions Experts has already spoken to you to resolve the issue and take on board your feedback. If you have any further concerns or questions please let us know.
The PetSure Team

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