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PGH Bricks & Pavers

PGH Bricks & Pavers

1.9 from 15 reviews · View Statistics

Reviews

1.9

15 reviews
  • Product Quality
    1.0 (4)
  • Return Claim MadeYes (1) · No (5)
  • Customer Service
    1.0 (5)
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kim f.

kim f.

  • 6 reviews
  • 2 likes

Rude 'call centre' staff who told me I had the wrong company!

published
Customer Service
Incentivised ReviewNo
Store LocationCall centre
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Marty

MartySydney, NSW

  • 2 reviews

Garbage

published

I’ve been laying bricks for 30 yrs. PGH used to be great.
Just built my own house using PGH.
90% chipped....Will never use or recommend again.
The sales rep knew nothing about bricklaying.
They should be taken to fair trading for false advertising. A face brick should not be chipped.
Maybe 3 to 6% chipped in a pallet. Not 90%.

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Ridzwan

RidzwanGreater Melbourne (Outer), VIC

  • 9 reviews
  • 7 likes

Steer Away from PGH.

published

I strongly do not recommend PGH bricks. Extremely Poor quality bricks. Consumers beware! PGH bricks have a track record on significant number of chips & pitting. The paint on the face of their bricks are very thin & they don't withstand the weather. My advice is; avoid going with them at all cost!

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Louie

LouieVictoria

  • 4 reviews
  • 3 likes

Not a happy consumer!!!

published
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Stephen W.

Stephen W.Greater Melbourne (Outer), VIC

Make sure the bricks you want are the ones you get

published
Incentivised ReviewNo
Return Claim MadeNo
Store LocationScorsby VIC
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Pathetic "high quality" bricks

published

Don't use PGH bricks. The common bricks that turned up were of better quality then the "high quality" bricks they delivered. When I called them to resolve the issue, they didnt want anything to do with it. No refund, no onsite meeting, no changeover. No compensation what so ever. Don't use them

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Amazing Customer Service

published
Incentivised ReviewNo
Return Claim MadeNo
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Neil

NeilSt Clair

Question on warranty

published

Tried to ask a question wanted me to go onto fb site which i didnt want to, question therefore didn't go thru grrrr. I'll try my luck here. What warranty does PGH give on their bricks, just shopping around at this time.

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RAYMUND

RAYMUNDGreater Melbourne (Outer), VIC

  • 2 reviews
  • 4 likes

Within industry tolerance...dah?

published

We have chosen a "malt colour brick". It a shady creamy/brownish bricks on our builder display.
The bricks that was delivered is shady of grey. The representative did not visually inspect the bricks and as expected their excuse is within the industry tolerance. How can this be an industry tolerance one is shade of brown and the other one is shade of grey.
Their ripping us for the cost of pick up. Even our builder affirmed that the colour is way different.

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More accurate then the alternative

published
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James

JamesSydney, NSW

  • 2 reviews
  • 3 likes

Rude staff

published

Staff very rude and not welcoming. We were ready to make a selection and were told by staff to come back another day to choose. Very confusing and they think they are in control of people’s choosing process.

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Shiva Gowda

Shiva GowdaMetropolitan Adelaide, SA

  • 3 reviews
  • 7 likes
  • Verified

Worst Quality and Finish

published

Worst quality bricks, we paid Simond homes $3500 extra on top to upgrade but finally found the quality of upgraded bricks worst, the slurry on the header was poorly applied. Upon complaining we had this reps come from PGH bricks golden grove, South Australia to convince that"s the best quality bricks. No wonder why the bricks are of worst quality when these sales rep think that the best quality in the world. They were covering the manufacturing fault and trying to prove its the best. We have requested written statement from PGH to take the issue further legally.

Let me see what they come back with.

1 comment
Shiva Gowda
Shiva Gowda

Liaising with the Builder and has advised to rectify the issue with bricks as well as bricks laid. Will wait and report the outcome.

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JMc

JMcPenrith

  • 11 reviews
  • 32 likes

Very Bad Quality Bricks

published

Our home has the PGH Alfresco Vino bricks.

These bricks have a significant number of chips & pitting. The paint on the face of these bricks is very thin & extensive damage has occurred when our builder cleaned the mortar smears off.

Terrible consistency in size of the units (i.e. brick height varies by approx 6mm) making the joint widths inconsistent. Similar issues with length that has resulted in perp joints ranging from 7mm to 22mm on a column & vertical alignment being out by 110mm on the facade.

The construction manager from Rawson Homes also blames the horrible brickwork on the actual brick quality & says they should never had started using them.

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Leesa

LeesaSydney, NSW

  • 5 reviews
  • 1 like

The first point of contact - What a Nightmare!

published

I called to speak to someone about bricks my builder had ordered. I just needed some advice....Well If you end up speaking with Cathy, ask for someone else. I have never had to deal with someone so unhelpful, rude and down right uninterested in providing assistance. I was lucky enough to finally be put through to Georgia who was a delight to deal with.

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BoofsaDog

BoofsaDogSydney, NSW

  • 68 reviews
  • 64 likes

What we Saw was Not what we Got

published
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Questions & Answers

Annemaree Q.

Annemaree Q.asked

Has anyone had trouble with the yellowing coming through the PGH Sorbetto Bricks?
We have chosen these bricks for our build later on this year but we have seen some examples of this yellowing coming through, just wondering if it's just a bad batch of these bricks or its a common occurence

No answers
Chris

Chrisasked

Thanks for sharing this information to us. Did you paid it directly to Schofiled Display Centre or to CSR? How much did you pay for 1,000 piece.
From Chris

1 answer
BoofsaDog
BoofsaDog

Hi Chris, we dealt directly with our builder re payment. Cost of the bricks were included in our quote but we had to pay extra to have Smoke as they weren't part of the standard selection offered by our builder. Cheers

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Details

CategoryPhysical Shops and Home Care Shops
After Sales ServiceYes

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