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Pharmacy Direct
1.8 from 94 reviews · View Statistics

Reviews

  • Product Quality
    2.1 (17)
  • Return Claim MadeYes · No (19)
  • Customer Service
    1.6 (19)
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The Grey Ghost

The Grey GhostFar North Queensland, QLD

  • 3 reviews

TOTALLY MISREPRESENTED

published

I recently purchased a portable nebuliser from your company. I inquired prior on your chat line as to the country of manufacture and was informed the device was made in Germany. I was very disappointed to find on arrival that the NEB-008 was NOT made in Germany. You should know that I will not use your company ever again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMolendinar QLD.
Karina J

Karina JGreater Melbourne (Inner), VIC

  • 4 reviews
  • 1 like

Really good service

published

I ordered a product that ended up being faulty and it was within its 1 year warranty period. All it took was 1 email and I returned the item Reply Paid, and they sent me a replacement item within 1 week. I thought the service and timeliness were excellent.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationonline
Amanda P.

Amanda P.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Pharmacy Direct is legit. Message them for stock levels on in-demand items.

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
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Rose

Rose

  • 2 reviews
  • 1 like

Disappointing

published

Said products I wanted were in stock. When I emailed a week later to find out where my order was, they said, what I had ordered was out of stock.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
1 comment
Pharmacy Direct
Pharmacy D.Pharmacy Direct

EXPIRED MEDICATION!!!!

published

Ordered 2 times and both times recieved 1month old expired medication. This is bloody shameful. My mother English isn't good so she could have taken expired medication and caused harm. Going to report this business.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Pharmacy Direct
Pharmacy D.Pharmacy Direct
P  OFF

P OFF

  • 2 reviews

NO PRODUCT, NO EMAILS, NO ANSWER

published

Purchased over 2 weeks ago, I got thru to be told my order was being processed, called agin no answer to get a refund as this wait time is ridiculous.
DO NOT USE, SCAMMERS ALERT !!!!!!!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationQueensland Online
Unhappy

UnhappySouth East Queensland, QLD

Do not order from this company

published

I ordered stock 1 month ago got an email saying delivery would be late due to COVID19. They will not answer the phone or emails. Planning to take action this is a scam

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationonline
sle78

sle78Sydney, NSW

Terrible

published

I will definitely not use this company again. I ordered products well over 2 weeks ago and I still have not received notice of dispatch. Emailed twice with no reply. Will be lodging a complaint

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationon-line
1 comment
Pharmacy Direct
Pharmacy D.Pharmacy Direct

Not recommended. I revived no goods no communication.

published

Ordered bandages on their site, despite numerous emails sent to them with no response and being on hold for 50mins yesterday with no pick up I would not recommend shopping here.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Pharmacy Direct
Pharmacy D.Pharmacy Direct
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Jose J.

Jose J.South East Queensland, QLD

DO NOT DEAL WITH

published

They do not state out of stock, when you chase up you get nothing. Purchased 10 Mar and 3 emails later plus trying to call them and still no response from them.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
1 comment
Pharmacy Direct
Pharmacy D.Pharmacy Direct

SCAM! Ordered products on 19 March & not sent for delivery until now. Call and email no response!! Crazy scam!!

published

It is really bad considering they don't even pick up our calls/ respond to our emails. Don't buy products here! Trust me! They have the worst customer care ever!! Terrible! They just take your money then don't even care what happens next meanwhile i need the vitamins!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPharmacydirect.com.au
1 comment
Pharmacy Direct
Pharmacy D.Pharmacy Direct
Henry

Henry

  • 2 reviews

Very poor communication- if I could give NO stars I would

published

I ordered and paid for what I needed 10 days ago. The order has not progressed past the first step. There has been no communication from the company as to what is happening with the order (their site still has the items listed as in stock) and despite several emails, there has been no communication from them.
Never again would I purchase from this company. They have my money and now I am left to try to chase them to get what I paid for.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPharmacy Direct online
1 comment
Pharmacy Direct
Pharmacy D.Pharmacy Direct
Daly

DalySouth East Queensland, QLD

Terrible!

published

Ordered item I tried to get at Chemist Warehouse and they were out of stock. After two weeks of having order they then advice that it is not in stock!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Pharmacy Direct
Pharmacy D.Pharmacy Direct

Disappointed

published

I have been purchasing my (and my families) meds from Pharmacy Direct for years and has always been a great service until now.
Like others I am awaiting meds and am unsure to go back to Dr to get another script(s) etc. I've tried to email them and after waiting on the phone I am now told there is no one available to take my call. I understand this is a crazy time but even an update on orders would be great.
Is this the only way to get a response?????????????

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
Les

LesMetropolitan Adelaide, SA

  • 6 reviews
  • 9 likes

Excellent

published

Easy to find what l need. Fast posting very happy with the service. They have never let me down yet and have saved me a lot of time by ordering online

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPharmacy Direct
1 comment
Pharmacy Direct
Pharmacy D.Pharmacy Direct

Thanks Les! - So nice to get some positive feedback from our customers :)

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Jason

JasonSydney Surrounds, NSW

  • 2 reviews

dumbest thing I've ever done

published

Don't do it , go to the pharmacy physically , my script is lost , so it now mean Drs app , time of work plus the expense poor service overall , dumbest thing I've ever done

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
3 comments
Pharmacy Direct
Pharmacy D.Pharmacy Direct
Jason
Jason
Pharmacy Direct
Pharmacy D.Pharmacy Direct

Unfortunately, 1-2 weeks is the standard delivery timeframe for us to receive mail. Your order has been upgraded to express and shipped. Have you received tracking information? - The PD Team

Alan

Alan

  • 5 reviews

They dont tell you stuff is not in stock

published

Placed an online order, paid and waited five days but I didn't receive an email notifying me that the goods had been shipped, this is their process. Rang up and they didn't have the goods I ordered in stock.
Deceitful is not nice word but certainly applies to an organisation who is happy to take your money and not tell you what you have ordered is not in stock. Avoid this deceitful online pharmacy.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
Jamie

Jamie

  • 5 reviews
  • 1 like

Never have my order in stock

published

Every time I buy off this website the products I want say they are in stock and as soon as I pay I get an email to say theyre not! the emails always say to say theyre not in stock and I will have to wait a week or more for the products to get to them

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo

Delivery is way too slow

published

Needed to order something that was urgent - it took 4 days to arrive auckland to auckland - this should be at last over night if not same day. I cold have driven and picked it up quicker ,

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Pharmacy Direct
Pharmacy D.Pharmacy Direct

Hi Lisa - I think you might have us confused with the NZ Pharmacy Direct https://www.pharmacydirect.co.nz/. We aren't servicing NZ just yet.
Kind Regards - Caitlin

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