Delivery is way too slow
Needed to order something that was urgent - it took 4 days to arrive auckland to auckland - this should be at last over night if not same day. I cold have driven and picked it up quicker ,
I wish I had looked at Product Review before ordering
I have been ordering from Pharmacy Direct on a 3 monthly basis for several years and had found their
service very good until my online order of November 29.As I had not received the order or any email with
tracking info I emailed them this morning and got the following automated response.I paid through Paypal so
will check the procedure to cancel as a last resort.
Dear Valued Customer,
We are experiencing a high volume of emails and calls at present.
Please be assured we will reply to you as soon as possible.
Please also note Pharmacy Direct is now under new ownership and we have re located to QLD our updated contact details are below:
Phone:1300 934 785 or 07 5510 7759 ...
No longer any good
I started using Pharmacy Direct about 5 or 6 years ago and they were great. Deliveries would arrive (to Sydney) within 24 hours. If I had to post a script it would arrive within 48 hours.
However, over the last couple of years they have become abysmal. Orders of in-stock item take 2 to 3 days to be shipped and another 2 to 3 days to arrive. Prescription items take a minimum of a week, normally closer to 2.
Just hope they really do have your items too. If they don't you get a credit note, but it is impossible to get the credit. Doesn't matter how many times you email or call, there is always some reason they can't credit your account or credit card.
2 weeks and nothing arrived yet
Ordered online on 13th Jan and it was 18th Jan before they even confirmed they had posted out my order. It's now 26th Jan 2 weeks later nothing received. Have received all other orders made that same day from other companies so it's not Australia Post. Will not use again.
A good service spoilt in recent times
I used to be very impressed with their company and received goods within an acceptable timeframe. In the last year their service has slipped terribly. First error, I had to follow up after 2 weeks to find that PD had printed two different shipping labels on my package, so the courier didn't ship it. Fair enough, but why not flag and action the error once discovered? 3 weeks for this parcel. I gave them another chance and after 9 days followed up to find that PH had shipped it, but the courier were going to take 8 business days to ship from ...Sydney to Melbourne! Not acceptable, particularly given the competition in this sector. 2 stars given as the customer service guy I spoke to on both occasions was quite sorry and actioned things quickly, but it shouldn't take so long and shouldn't rely on a customer to call to follow up if there are delays beyond their quoted delivery timeframe. Not using them again.
Poor service for latest order.
Have used Pharmacy Direct regularly for a number of years and received reliable and fast service. However have had no e-mails or delivery notices regarding an order placed 17/01/2014. Have only received the initial order confirmation. Waiting for a response from the company. Am disappointed and will reconsider future orders.
Delivery and service standards not what has been expected from previous experience.
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