Really good service
I ordered a product that ended up being faulty and it was within its 1 year warranty period. All it took was 1 email and I returned the item Reply Paid, and they sent me a replacement item within 1 week. I thought the service and timeliness were excellent.
- Verified customer
Great experience with Pharmacy Direct
I would absolutely recommend shopping with Pharmacy Direct online. This was my first time buying anything from them but finding the product I was looking for and ordering was easy. My order was delivered in 5 business days and packaged really well too.
I’ll give my experience at Pharmacy direct a five-star. Don’t know why the ratings are so low, but I’d shop here again.
Very user friendly and would use it again.
Efficient on picking up the call
Professional on email updates
Quick on delivery
Pharmacy direct is the only store who sell the product I need
Fantastic site! Honest!
I made the order online, for a product no stores stock anymore. As I am buying bulk, I was worried if this was an honest company.
Well, YES! Pharmacy Direct sent me emails so I could be home for the delivery, I received everything I purchased and this was all within 4days of purchase (Queensland to Melbourne).
I am extremely happy I found my new go to site when I need refills!
Excellent service. Can't understand the complaints!
I used to use Pharmacy Direct some years ago but hadn't for a long time...until last week. I placed an order as they had a product I couldn't get anywhere else but then I accidentally read the reviews people had left regarding the poor service since the company moved interstate and they'd been bought out, and I thought....Oh No ...what have I done? So I phoned pharmacy direct- no problem getting a very pleasant girl on the phone, who assured me the company was dealing with my order and it had indeed been dispatched that day. She explained that...the relocation of the company had lead to some initial problems which have all been ironed out now. I agree...they are as good as they used to be! My order arrived today (Friday) after being placed on Monday, can't get much better than that. If you are unsure about using this company, think again because their service was exceptional.
- Verified customer
Prompt response time, so friendly, and efficient.
After ordering a prescription face cream that I can't get here in the States, I noticed that I had typed the wrong zip code. I messaged Pharmacy Direct with the email they provided on my invoice, gave them my order number, and within 10 minutes (it was business hours over there) they had emailed back letting me know they corrected it and had successfully processed my order.
I was tentative about ordering after seeing all of the negative reviews, but so far I can't help but say this is a success. They respond when you answer, so just be sure to communicate if you have questions about your order, I found them friendly and helpful.
- Verified customer
No idea why these other reviews are so negative! (June 2017 customer)
The amount of negative reviews here seem very odd.
I ordered four boxes of medication on a Sunday. On Monday I conducted some post-ordering Google searches to look for reviews of Pharmacy Direct (yes, I know I should have looked for reviews BEFORE ordering). All of these one-star reviews freaked me out a little, so I immediately emailed Pharmacy Direct to see if they had the medication in stock. I received a reply WITHIN AN HOUR confirming that everything was in stock and that my order would be shipped that afternoon. True to their word, I ...received the Australia Post tracking number a few hours later. My package arrived on the Wednesday with everything I ordered safe and secure in the box. I couldn't be happier with the service I received. I was turned off after reading all of these negative reviews and was prepared for the worst, but this was honestly all so easy. I am not affiliated with Pharmacy Direct in any way; I just wanted to share my experience like everyone else has.
You cannot get much better than this. Thur 28 Nov 13 order placed Fri 29 Nov order dispatched Tue 4 Dec am
order delivered in Brisbane. All items received as ordered. Shelf life on some items a few months shorter than you can buy elsewhere but the discounted price more than compensates for this
Quick efficient service at a good price
My first order Perfect!!!
After reading the reviews (after) i placed my order (i know, back to front i can be sometimes) i began to worry as i hadn't received my order after a week. I sent an email a couple of days ago, no reply, then i thought "i've been dupped'. A week and a half it's taken, and for the bargain price i cannot complain, and will not complain as they sell goods not a postal service. Thankyou pharmacy direct!!!
Excellent low, low prices, amazing!!
Post a bit slow, but not Pharmacy Directs fault!
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