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Philippine Airlines

Philippine Airlines

1.7 from 71 reviews · View Statistics

Reviews

  • Value for Money
    1.8 (25)
  • Transparency
    1.5 (23)
  • Seat Room
    2.3 (16)
  • Food
    2.5 (15)
  • In-Flight Service
    2.7 (15)
  • In-Flight Entertainment
    2.7 (14)
  • Wi-Fi
    1.0 (4)
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Ajaz

AjazSydney, NSW

  • 4 reviews
  • 21 likes
  • Verified customer

Terrible Airline - No Refund

published
Value for Money
Transparency
Incentivised ReviewNo

1 year passed and still no refund

published

Different information being provided by different people! i’ve been in touch with via email and call and they kept telling me that they have expadite the process, and i’ll receive it soon depending on my bank. 1 year later, I still haven’t receive anything from them!! I have to pay international fee every time I call them and I have to wait for atleast an hour. worst company ever during this time.

Incentivised ReviewNo
DepartureSydney NSW, Australia
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  • Verified customer

WORST AIRLINE

published

I am very disappointed with Philippine Airlines. I’ve been waiting for my refund for almost 8 months and I still hasn't receive the money that I paid for...

They emailed to me saying that the refund would take 150 days excluding weekends and holiday... like WTH!! Who would come up with that bullshit rules? It’s my own money!! And they are lying holding people’s money...

PHILIPPINE AIRLINES you don’t deserve to be in business, you don’t deserve customers

Incentivised ReviewNo
DepartureMelbourne VIC, Australia
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ABSOLUTELY DISGRACEFUL

published

Well, I'll be never booking with Philippine Airlines ever again. NEVER AGAIN, Upon booking for a family of 4 from Australia to the Philippines, we spent well over $4500. I had cancelled back in March - over 6 months ago. And still NO REFUND. After repeated emails - dozens I may add - then phone calls etc, still no refund after waiting over 6 months. Absolutely disgraceful and diabolical service from a legacy carrier that simply doesn't care at all. All while holding other peoples refund money. And getting away with it!

Value for Money
Transparency
Incentivised ReviewNo
Beware

Beware

  • 3 reviews
  • 2 likes

6 months - STILL NO REFUND

published
Value for Money
Transparency
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maria

mariaSouth East Queensland, QLD

  • 3 reviews
  • 1 like

still selling tickets that they know they will cancel. no signs of refund

published

Booking process was quick as they are taking your money however they have no support or customer service aligned. I have called so many times. been on hold the longest. It took them nearly 2 hrs and still no answer. I gave up. Sydney office is also useless. I have two tickets worth approx 3000 AUD and no sign of giving my money back. Been waiting for 2 months now. I have been robbed by this company.

Value for Money
Transparency
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Terrible customer service

published

I have been contacting PAL for days and all I get is the hold music. I tried contacting the Sydney office and there is no answer as well. I will never fly with PAL again because of this. They should anticipate high call volumes and prepare for it. This is terrible customer service.

Value for Money
Transparency
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Gordon

GordonSydney, NSW

  • Verified customer

No customer service

published

Like others in the middle of the covid 19 virus I could not get any avenue of communicating with PAL ..all I got was piano music for a half hour every time I called. I had no option but to not show for my JFK to MNL flight and the website for changing my return flight won’t allow a change there either..it is obvious they are running a shake down exploiting this crisis..I will file a complaint with transportation board hoping for a class action suit

Value for Money
Transparency
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Poor crisis management

published

Poorly coordinated response to the COVID-19 outbreak. The lack of communication is concerning. I had a much better response from a budget competitor. Even if your company survives without going bankrupt, I will never fly with you again.

Value for Money
Transparency
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Geraldine48

Geraldine48Bonner 2914, ACT

  • 6 reviews
  • 5 likes

Very very poor customer service

published

Due to COVID-19 I been contacting PAL syd ofc (1300 887 822)to rebook my ticket. But to no avail until now there was no answer. I manage to successfully get a refund for my cancelled flight in CEBU Pacific in less than 15 min. It's a shame that a budget airlines provide a better service and website than PAL. Please do something PAL management you are loosing a lot of customer here. You should give a better service than a budget airline.

Please answer that phone

Value for Money
Transparency
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den

denSydney, NSW

useless PAL reservations hotline +63 2 8855 8888 and sydney ticketing office +61 2 9262 4520

published
Value for Money
Transparency
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yang

yangSydney, NSW

  • 2 reviews
  • 3 likes

customer service non existent

published
Transparency
Food
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Shabab D.

Shabab D.Canberra Central 2602, ACT

  • 2 reviews
  • 4 likes
  • Verified customer

Inhuman and heartless with the worst service ever one can pay for.

published
Value for Money
Transparency
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notoriousnick

notoriousnickSydney Surrounds, NSW

  • Verified customer

Horrible Experience

published

Was no longer able to fly into Manila due to lock down on the capital city, due to coronavirus. Wanted to rebook flights, wasn’t an option. Was charged $250 cancellation, and $125 no show fee, for a flight I was not able to take, and canceled before time. Was on hold and arguing with useless customer service reps for almost 6 hours. Will never support a company that tries to profit off of a health emergency

Value for Money
Transparency
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katespetruvia

katespetruviaSydney

  • 27 reviews

upgraded to premium economy

published

I flew from Doha to Manila with my parents, I originally booked an economy class ticket but we flew with my persons with a disability. I checked in to have only found we were upgraded for a premium economy. The flight was smooth and in flight meal is good. the plane left on time.

Value for Money
Transparency
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  • Verified customer

Horrendous customer service & treatment of a person with a disability -- avoid!

published
Value for Money
Transparency
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Jennifer H.

Jennifer H.Sydney, NSW

  • 2 reviews
  • Verified customer

Stay away from this airline

published
Value for Money
Transparency
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wiz043

wiz043Illawarra, NSW

  • 3 reviews
  • 1 like

Unpleasant check in experience.

published
Value for Money
Transparency
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Nicole

Nicole

  • 2 reviews

Good in-flight service, horrible after sales and customer service

published

Great service on-board. Staff were professional and accommodating. Just mainly commenting on aftersales service which seem to be non-existent. Phone lines are a pain to deal with as it takes almost an hour to get through and service agents dont seem to bother to answer more inquisitive answers.. Wont even getvstarted on their facebook chat. Social media person is just horrible to deal with. Would have been better talking to an AI.

Value for Money
Transparency
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Anna

AnnaGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Frustrated and helpless

published
Value for Money
Transparency
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Questions & Answers

Jan J.

Jan J.asked

I’ve booked a Business class ticket from Brisbane to Manila mid November , will I be allowed to travel, if not will I get a refund or be able to change my flight dates ?

No answers
Michael F.

Michael F.asked

Is there a senior discount? I'm 65. and I'm a travel agent as well. What can you do for me in terms of airfares from LAX/MNL or Clark? Thank you!

No answers
Colin

Colinasked

My wife is disabled and has to travel in a wheelchair with carers does Philippine Airways cater for economy travel in a wheel chair.
Regards
Colin

1 answer
Janak
Janak

Definetly yes

Get an answer from our members

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