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Philippine Airlines

Philippine Airlines

1.8 from 66 reviews

Reviews

1.8

66 reviews
5
(4)
4
(6)
3
(5)
2
(8)
1
(43)
  • Value for Money
    2.0 (22)
  • Transparency
    1.6 (20)
  • Seat Room
    2.4 (15)
  • Food
    2.6 (14)
  • In-Flight Service
    2.8 (14)
  • In-Flight Entertainment
    2.7 (14)
  • Wi-Fi
    1.0 (4)
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maria

mariaSouth East Queensland, QLD

  • 3 reviews
  • 1 like

still selling tickets that they know they will cancel. no signs of refund

published

Booking process was quick as they are taking your money however they have no support or customer service aligned. I have called so many times. been on hold the longest. It took them nearly 2 hrs and still no answer. I gave up. Sydney office is also useless. I have two tickets worth approx 3000 AUD and no sign of giving my money back. Been waiting for 2 months now. I have been robbed by this company.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
ClassEconomy
Booking Through Airline
See all answers

Terrible customer service

published

I have been contacting PAL for days and all I get is the hold music. I tried contacting the Sydney office and there is no answer as well. I will never fly with PAL again because of this. They should anticipate high call volumes and prepare for it. This is terrible customer service.

Transparency
Value for Money
Booking Through Airline
Gordon

GordonSydney, NSW

  • Verified customer

No customer service

published

Like others in the middle of the covid 19 virus I could not get any avenue of communicating with PAL ..all I got was piano music for a half hour every time I called. I had no option but to not show for my JFK to MNL flight and the website for changing my return flight won’t allow a change there either..it is obvious they are running a shake down exploiting this crisis..I will file a complaint with transportation board hoping for a class action suit

Transparency
Value for Money
ClassEconomy
Booking Through Airline
See all answers
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Poor crisis management

published

Poorly coordinated response to the COVID-19 outbreak. The lack of communication is concerning. I had a much better response from a budget competitor. Even if your company survives without going bankrupt, I will never fly with you again.

Transparency
Value for Money
DepartureSydney NSW, Australia
DestinationManila, Metro Manila, Philippines
ClassPremium Economy
Booking Through Airline
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Geraldine48

Geraldine48Bonner 2914, ACT

  • 5 reviews
  • 5 likes

Very very poor customer service

published

Due to COVID-19 I been contacting PAL syd ofc (1300 887 822)to rebook my ticket. But to no avail until now there was no answer. I manage to successfully get a refund for my cancelled flight in CEBU Pacific in less than 15 min. It's a shame that a budget airlines provide a better service and website than PAL. Please do something PAL management you are loosing a lot of customer here. You should give a better service than a budget airline.

Please answer that phone

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureSydney NSW, Australia
DestinationManila, Metro Manila, Philippines
ClassEconomy
Booking Through Airline
See all answers
den

denSydney, NSW

useless PAL reservations hotline +63 2 8855 8888 and sydney ticketing office +61 2 9262 4520

published
Transparency
Value for Money
Booking Through Airline
yang

yangSydney, NSW

  • 2 reviews
  • 3 likes

customer service non existent

published
Transparency
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationManila, Metro Manila, Philippines
ClassEconomy
Booking Through Airline
See all answers
Shabab D.

Shabab D.Canberra Central 2602, ACT

  • 2 reviews
  • 4 likes
  • Verified customer

Inhuman and heartless with the worst service ever one can pay for.

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationBangkok, Thailand
ClassEconomy
Booking Third Party
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notoriousnick

notoriousnickSydney Surrounds, NSW

  • Verified customer

Horrible Experience

published

Was no longer able to fly into Manila due to lock down on the capital city, due to coronavirus. Wanted to rebook flights, wasn’t an option. Was charged $250 cancellation, and $125 no show fee, for a flight I was not able to take, and canceled before time. Was on hold and arguing with useless customer service reps for almost 6 hours. Will never support a company that tries to profit off of a health emergency

Transparency
Value for Money
ClassBusiness Class
Booking Through Airline
See all answers
International Airlines

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katespetruvia

katespetruviaSydney

  • 24 reviews

upgraded to premium economy

published

I flew from Doha to Manila with my parents, I originally booked an economy class ticket but we flew with my persons with a disability. I checked in to have only found we were upgraded for a premium economy. The flight was smooth and in flight meal is good. the plane left on time.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureDoha, Qatar
DestinationManila, Metro Manila, Philippines
ClassPremium Economy
Booking Through Airline
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  • Verified customer

Horrendous customer service & treatment of a person with a disability -- avoid!

published
Transparency
Value for Money
Seat Room
DepartureSydney NSW, Australia
DestinationHaneda Airport (HND), Hanedakuko, Ota City, Tokyo, Japan
ClassEconomy
Booking Third Party
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Jennifer H.

Jennifer H.Sydney, NSW

  • 2 reviews
  • Verified customer

Stay away from this airline

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureSydney NSW, Australia
DestinationManila, Metro Manila, Philippines
ClassBusiness Class
Booking Through Airline
See all answers
wiz043

wiz043Illawarra, NSW

  • 3 reviews
  • 1 like

Unpleasant check in experience.

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationCebu, Philippines
ClassEconomy
Booking Through Airline
See all answers

Good in-flight service, horrible after sales and customer service

published

Great service on-board. Staff were professional and accommodating. Just mainly commenting on aftersales service which seem to be non-existent. Phone lines are a pain to deal with as it takes almost an hour to get through and service agents dont seem to bother to answer more inquisitive answers.. Wont even getvstarted on their facebook chat. Social media person is just horrible to deal with. Would have been better talking to an AI.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureManila, Metro Manila, Philippines
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
See all answers
Anna

AnnaGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Frustrated and helpless

published
Transparency
Value for Money
ClassEconomy
Booking Third Party
See all answers
International Airlines

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Len

LenIllawarra, NSW

  • 4 reviews
  • 4 likes
  • Verified customer

A bad trip and they don't care

published

I can believe this for the last 6 weeks I have contacted Philippine airlines with no joy .
I purchased 4 tickets to manila return and paid for extra leg room seats ,at syd airport they said they had no record so I couldn't get my seats and one of my guests is disabled and needed this but the did say the return trip would be fixed .
That was so far from the truth again no seats we booked and to make it worse my disabled friend sat on his own .
All I want is a refund of what I paid for no more no less but they don't care I really should have gone QANTAS yes cost a little more but service is so much better I will now go to the bank.
Len

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationPhilippines
ClassEconomy
Booking Through Airline
See all answers
4 comments
Len
Len

I would just like to say philippine airline have contacted me and are now refunding me . Thank you .

Len
Len
Len
Len
Janak

JanakGreater Melbourne (Outer), VIC

  • 7 reviews
  • 5 likes
  • Verified customer

Compared to AIR Canada & United Air Philippine Airlines was much better

published

I was travelling to Toronto From melbourne with my daughter.
Booking through online is pretty much good compared to another Airline (Air Canada & United Airways)
Air crew were extremely good and very helpful. Even transit in Philippine Manila found very easy as the good guidance was given by staff. But had lot bad experience when we went out during the return flight when the transit time was nearly 9 hours. Airline did not provide any facility flight.
Food are excellent,seats are much roomier and comfortable. Can recommend for any one.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
Booking Third Party
See all answers
Darren

DarrenBrisbane

  • 9 reviews
  • 21 likes

Worst return trip

published

Delayed take off due to computer crash. All passengers had to reconfirm their boarding pass on the plane again.

Then had a drink spilt on me without an apology.

Had to ask 3 times for a blanket as one wasn't on the seat.

Had a family memento taken by security from carryon despite travelling to 23 countries with it.

2 suitcases lost and no idea where they are.

Worst experience returning home ever, avoid this airline, they don't respect you as a customer and lose all your belongings.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationTokyo, Japan
ClassEconomy
Booking Third Party
See all answers
Gina59

Gina59Mid North Coast, NSW

  • 47 reviews
  • 35 likes
  • Verified customer

Cancel have NO record of paying for seat assignment, poor or non existent Customer Service

published

Flew to Manila on morning flight 2nd July, no tea or coffee served during flight, just water & soft drink & food which was dreadful. We paid for seat allocation 51A & C on both flights directly to Airline on their website. Booked on return flight 15th July but Philippine Airlines cancelled flight & without consultation we were booked on next days flight 16th July. I changed my flight but when I got to Manila Philippine Terminal was told at check in that they had no record of me paying for seat allocation but would assign a seat if I paid for seat allocation for this flight. Would not fly Philippine Airlines ever again.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationManila, Metro Manila, Philippines
ClassEconomy
See all answers
rachelle

rachelleWide Bay-Burnett, QLD

  • 12 reviews
  • 11 likes
  • Verified customer

PAL Business Class --Awesome

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationManila, Metro Manila, Philippines
ClassBusiness Class
Booking Third Party
See all answers
Page 1 of 4

Questions & Answers

Jan J.

Jan J.asked

I’ve booked a Business class ticket from Brisbane to Manila mid November , will I be allowed to travel, if not will I get a refund or be able to change my flight dates ?

No answers
Michael F.

Michael F.asked

Is there a senior discount? I'm 65. and I'm a travel agent as well. What can you do for me in terms of airfares from LAX/MNL or Clark? Thank you!

No answers
Colin

Colinasked

My wife is disabled and has to travel in a wheelchair with carers does Philippine Airways cater for economy travel in a wheel chair.
Regards
Colin

1 answer
Janak
Janak

Definetly yes

Get an answer from our members

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