For the HX8211/06 and HX8221 Philips is offering reviewers that take the time to write a review a $15 Coles Group Gift Card. This is applicable to those that write a review between March 25th and September 30th, 2018. Reviews can be both positive and negative. This is in line with ProductReview.com.au's incentive policies and may explain the spike in review numbers.
A dud experience with this machine
Philips Sonicare Air Flosser purcahsed on 24 April 2015, died 24 June 2015. Bought on the recommendation of a Dental Hygienist. I only got two months of excellent service for a machine with a 2 year warranty and CE certification - what a joke. Problem seems to be with charger or the battery. I see from other comments that I am not alone in feeling ripped off.
Great idea let down by poor reliability
We have just had our 3rd unit stop working within 2 years. 1st one died Phillips replaced it with series 1 which is still going (touch wood). Bought a 2nd one also series 1 so we could both travel with one. This one died so Philips replaced with Series 2. That has now died. Can't complain about Philips as they were very helpful but really annoying having a product that keeps on dying and reading the other reviews this seems to be the norm. Problem always seems to be that it wont hold recharge. You can do better Philips - put a rocket up yr R&D guys.
Need design improvement
I bought it last year as recommended by my dentist. It works fine so far but it need some design improvements to make it to the top.
First the jet tip connection with the body is weak and it need to have eject button similar to waterpik flosser.
Second the mouthwash tank opening needs to replace position with the jet button so it would open from the top not from the side as it will leak in the current position.
Also the unit need some kind of housing to keep it clean and safe in the bathroom.
A good addition to traditional flossing
Have had this product for almost a year now and will recommend as an addition to traditional flossing. It will not replace a traditional floss - as it cannot floss where teeth touch. But it does a good job at the base of the teeth, where the gaps are wider and a normal floss misses bits and pieces. It aerates around the gums which is good for those with gums problems. Haven't had any problems with the product - the charge lasts forever, feels sturdy and works well. Wouldn't pay a full price, but it often is on sale which makes it quite affordable.
- Verified purchase
Nice product shame about the reliability
I bought this on the recommendation of my dentist. It certainly works well, when it is working. I bought it in February 2014, all was well until August 2014, when it just packed up, it refused to charge. I took it back to the retailer who promptly replaced it, this one lasted until last week (February 2015) despite it being fully charged it just would not work. Took it back to the retailer who again replaced it, so no argument from me about customer service in that respect. Hopefully it will be third time lucky. When i explained to the retailer...what had happened she offered the following advice, it is not like a mobile phone in that you have to let it completely drain itself of power before recharging? That is not what the instruction book says and i personally think that is complete rubbish. So all in all i would say that it is a good product for doing what it says it will but let down by poor reliability
Works Ok. When It works
Like so many others I have had issues with this product. Check the Amazon reviews to see how many have had similar problems. The first unit I purchased May 2012 seized (backfires without expelling liquid) Jan 2013 and was replaced under warranty in Feb 2013.The replacement stopped working Dec 2014, the unit turns itself off immediately when you try to use it. Both of these issues have come up many times with reviewers. Being an early adopter of this device I would not have purchased if I had seen so many bad reviews relating to failures.
S...poke to Philips' warranty company today, very polite, offered a replacement (version 2) for $140 dollars as the warranty had expired. I won't be taking up this offer. I hope the new version has sorted out the issues for new buyers as I believe the first version has major design flaws that resulted in a short operating lifespan. Dropping $180 every two years is not an option for most people. I asked the warranty company to double check if Philips can replace under warranty. Let's see what happens.
An effective help in teeth care but not a sturdy product
The positive testimonies from new users is understandable but they should be warned that the product has little stamina. I began using it in December 2012; it failed in November 2013 and was returned to the retailer under the two-year guarantee. A new unit was supplied in November 2013; this failed in January 2015.
The retailer will no doubt claim that the two-year guarantee has been fulfilled, but clearly the failure of two units in succession after twelve months of use demonstrates that the product is not reliable. I shall look into the...possibility of getting redress under New Zealand consumer law, which overrides suppliers' guarantees. Much the same story can be told about a Sonicare Airfloss that was given as present to another member of our family. It failed some time ago.
Im sorry to hear so many people have had problems with this product. I have had this product for over a year and would not be without it. I had trouble flossing with floss tape as my teeth are so close together. This product gets the food out and really cleans btwn my teeth. As for having the family use it. We all have our own floss head for personal use. I would not be without this product.
Not Designed for Family Use; Rather Sole Operator Use. RUBBISH PRODUCT!!!
After 6 months of use with my daughter and I removing/swapping our own flossing tips daily, the actual flossing tip port wore to the point water spurted everywhere on each use. Philips replaced the unit via warranty with a note confirming the product is not designed for multiple users, i.e. it is for personal use and they would not replace the unit again. 6 months on the replacement unit is now spurting water. This product is great for people living alone or who will not share! However, it useless for a family flossing device
I had very high hopes for this product based on the reviews I had read. I was excited to try a new and easy way of flossing but was very dissapponted when it finally charged and I first used it. This product had little or no effect unless you have gaps between your teeth, I tried it out and then used regular floss after and found that it had not helped whatsoever. I persevered daily to look for results but nothing changed, I guess my teeth are just too close together! It's a bit upsetting as the price is so high and generally phillips is such high quality.
It's great when it works.
I bought it in April this year. it worked great and I loved it! However, it couldn't be switched on or off sometimes after a few weeks of purchase. Then it completely died in July. Just contacted the company to get a replacement, I hope the new one can last a bit longer.
Other than this, I prefer the airfloss than manual flossing.
Didn't last long as I expected it could last as long as my sonicare toothbrush does
The AirFloss is perfect! Can't live without it.
Best one out there on the market , it works well around dental bridges, it gets in where super floss can't the pulse and air system is excellent and better than just plain water in the tank really helps with periodontal problems and such. It also is comfortable to use and great to take travelling. 10/10 phillips
Price was good and it is rechargeable can use mouthwash and water in the tank
The charger base is a little light and can tip over as the electric cable is heavy compared to the base so you may need to stick it to a table top.
I have been using this for 6 months now and I love it! I have 3 bridges so I have been told to use a floss except I can get the floss in to clean so I use this, fill it up with listerene and it's blasts out everything!!! I keeps my gums and teeth so clean. I love this product and highly recommend it for anyone. This is worth every penny!
Does it's job in half the time!
This product has cut down flossing time by more than half! I use mouthwash instead of water, feels a lot more effective. It is a bit on the pricey side but if your dentist recommends you to floss more often, this is worth it. The ONLY issue I have with the Airfloss is that it leaves residual mouthwash in the chamber. The product design could have been thought out a little better for easier rinse out.
Makes flossing a lot easier. Takes less time than regular flossing. You can use mouthwash instead of water.
Bit expensive. Needs an easier to clean chamber.
Questions & Answers
I watched a video demo on You Tube of the Philips AirFloss. It seemed to give out a fairly powerful shot which I would expect to give a proper clean, however, I have sensitive teeth and gums and I'm wondering if the shot action can hurt at all?
Hello! The shot action dose not hurt but might make your gums bleed. However any floss makes your gum bleed. I found that over time this stops. It might give you a bit of a fright because the air/water shot is powerful, hehe. It's a great product and I love it. Keeps my gums and teeth really clean!!!! I hope this helps.....
Hi it is a short firm blast, it takes a little perseverance , I had sensitive gums and using a mouthwash in the blast tank cleaned and aerated my gums, don't overdo it and just do one shot at a time between the teeth this should ensure healthy gums in a few weeks making them less sensitive as well.
The device is wonderful, but I have problem with its life. I bought one from HK International Airport last November, and started having difficulty with the battery this April. Instead of allowing you using for a couple weeks between charge, I had to charge it almost everyday. Recently, the battery seemed to be totally dead. As the battery is not replaceable, this means that my device is also dead.
As I did not buy it in OZ, I do not know whom I should go for advice.
Regarding your Philips Sonicare AirFloss, please contact our Consumer Care Centre on Ph: 1300 363 391 (Option) 4, as the Philips Sonicare products are sold with a two year International Warranty.
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