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Philips Sonicare AirFloss HX8111/02 (Original)

Philips Sonicare AirFloss HX8111/02 (Original) (page 2 of 3)

2.8 from 45 reviews

Reviews

Review distribution

5 star
7
4 star
8
3 star
11
2 star
8
1 star
11

Do not purchase, air floss dead within one month

published

This must be a joke. Bought the product and after 3 weeks it is completely dead. €60 down the drain for nothing. Your product sucks. Regret buying it.

1 comment
Philips
Philips S.Philips

Hi Hd. We regret to hear that. It should last way longer than that of course. We might be able to help out. Could you give us a call on 1300 363 391 (option 4) for AU, or 0800 658 224 (option 4) for NZ? We'd like to check what we can do.


Tim Hogan

Tim HoganSydney

A dud experience with this machine

published

Philips Sonicare Air Flosser purcahsed on 24 April 2015, died 24 June 2015. Bought on the recommendation of a Dental Hygienist. I only got two months of excellent service for a machine with a 2 year warranty and CE certification - what a joke. Problem seems to be with charger or the battery. I see from other comments that I am not alone in feeling ripped off.

1 comment
Philips
Philips S.Philips

Hi Tim. What an unfortunate experience. It should last longer than 2 months, obviously. We would like to help you further with this issue. Could you give us a call on 1300 363 391 (option 4)? We might be able to help out!

Anthony W

Anthony WGoulburn

  • Verified purchase

Effective - But not durable

published

Easy to use and definitely effective and an improvement on floss alone. Unfortunately stopped spraying after 1 year. Philips replaced the body under warranty but a year on and now battery has died.

3 comments
Philips
Philips S.Philips

Hello Anthony. We regret to hear about the difficulties with the Airfloss, but we're happy that you like it overall. Could you give us a call on 1300 363 391, option 4? We might be able to help you with the battery. Thanks.

Anthony W
Anthony W

Philips have replaced the battery and the new Airfloss is working perfectly. Thank you for the assistance.

Philips
Philips S.Philips

That's great to hear Anthony! Thanks for letting us know. Hope you can finally floss your teeth in peace now. ;)

Does not discharge after a year

published

When it worked it was doing its job. Went on a business trip when I got back it just clicks no water to clean with.

1 comment
Philips
Philips S.Philips

Hello Jim, sorry to hear about the difficulties you’ve experienced. Please call us on 1300 363 391.


I will be returning this iteam as unfit for purpose.

published

I found this airflosser ineffective and essentially a waste of money. I will be returning it.
The nozzle couldn't possibly work and the thumping action would I feel sure damage my teeth.

1 comment
Philips
Philips S.Philips

Great when it works!

published

Like Dom from Melbourne, my Airfloss simply stops working when I press the top of the unit to begin flossing. It appears to charge ok. The green light comes on when I power it up, but then powers back down as soon as I go to floss.

2 comments
Philips
Philips S.Philips

Hello Nick, sorry to hear about the difficulties you’ve experienced. Can you contact us on philips.product.review@philips.com along with your contact details, we’d like to get in touch and see if we can help you.

Nick D.
Nick D.

Hello Philips Official, I did as you suggested as soon as I saw it but have heard nothing.


Toys_with_Time

Toys_with_TimeSydney, NSW

  • 2 reviews

Great idea let down by poor reliability

published

We have just had our 3rd unit stop working within 2 years. 1st one died Phillips replaced it with series 1 which is still going (touch wood). Bought a 2nd one also series 1 so we could both travel with one. This one died so Philips replaced with Series 2. That has now died. Can't complain about Philips as they were very helpful but really annoying having a product that keeps on dying and reading the other reviews this seems to be the norm. Problem always seems to be that it wont hold recharge. You can do better Philips - put a rocket up yr R&D guys.

8 comments
Philips
Philips S.Philips
Toys_with_Time
Toys_with_Time

Unit already on way back to you

Philips
Philips S.Philips

Brilliant. If you have any further questions feel free to reach out to us via the number above. Kind regards, The Philips Australia Team.


Hesham

HeshamSydney

  • 2 reviews

Need design improvement

published

I bought it last year as recommended by my dentist. It works fine so far but it need some design improvements to make it to the top.
First the jet tip connection with the body is weak and it need to have eject button similar to waterpik flosser.
Second the mouthwash tank opening needs to replace position with the jet button so it would open from the top not from the side as it will leak in the current position.
Also the unit need some kind of housing to keep it clean and safe in the bathroom.

1 comment
Philips
Philips S.Philips

Thanks for the feedback Hesham!

TJ44

TJ44SYDNEY, NSW

  • 8 reviews
  • 1 like

A good addition to traditional flossing

published

Have had this product for almost a year now and will recommend as an addition to traditional flossing. It will not replace a traditional floss - as it cannot floss where teeth touch. But it does a good job at the base of the teeth, where the gaps are wider and a normal floss misses bits and pieces. It aerates around the gums which is good for those with gums problems. Haven't had any problems with the product - the charge lasts forever, feels sturdy and works well. Wouldn't pay a full price, but it often is on sale which makes it quite affordable.

1 comment
Philips
Philips S.Philips

Hi there. Thanks for the review and for your positive feedback on the Airfloss. Nice to hear that you're happy with the product ;)

Bosun

Bosunskidby

  • Verified purchase

Nice product shame about the reliability

published
1 comment
Philips
Philips S.Philips

Hello Bosun, sorry to hear about the difficulties you’ve experienced. Can you contact us on philips.product.review@philips.com along with your contact details, we’d like to get in touch and see if we can help you.


Dom

DomMelbourne

Works Ok. When It works

published
3 comments
Philips
Philips S.Philips
Dom
Dom

Philips came through with a replacement version 2. Very Grateful, looks like they are committed to this range of products and customer satisfaction.

Well done

Philips
Philips S.Philips

We are glad to hear this Dom!


Brian K

Brian KPorirua

An effective help in teeth care but not a sturdy product

published
5 comments
Philips
Philips S.Philips

We're sorry to hear that you are dissappointed in the AirFryer, Brian. This is absolutely not what should happen. If you could call us on 1300 363 391, we would like to discuss this further with you and see if there is anything we can do to help.

Brian K
Brian K

The device is the AirFloss.

That telephone number is not recognisable. Is it an Australian freecall number? I may need to have a backup telephone number to call from New Zealand.

Philips
Philips S.Philips

Hi again, Brian. Sorry for the confusion. The number you could call for New Zealand would be: 0800 658 224. You can choose for option 4 for questions about the AirFloss.


Great product

published

Im sorry to hear so many people have had problems with this product. I have had this product for over a year and would not be without it. I had trouble flossing with floss tape as my teeth are so close together. This product gets the food out and really cleans btwn my teeth. As for having the family use it. We all have our own floss head for personal use. I would not be without this product.

1 comment
Philips
Philips S.Philips

Good to hear you and your family are Philips AirFloss lovers Julia. Keep flossing :-)


Jim1

Jim1Sydney, NSW

  • 5 reviews
  • 12 likes

Not Designed for Family Use; Rather Sole Operator Use. RUBBISH PRODUCT!!!

published

After 6 months of use with my daughter and I removing/swapping our own flossing tips daily, the actual flossing tip port wore to the point water spurted everywhere on each use. Philips replaced the unit via warranty with a note confirming the product is not designed for multiple users, i.e. it is for personal use and they would not replace the unit again. 6 months on the replacement unit is now spurting water. This product is great for people living alone or who will not share! However, it useless for a family flossing device

5 comments
Philips
Philips S.Philips
Philips
Philips S.Philips
Jim1
Jim1

I sent contact details to Philips (2014); they did not get in contact with me as indicated. My comments stand. We have since purchased a Waterpik Waterflosser and recommend this product (it does need weekly recharging).

Very disappointed

published

I had very high hopes for this product based on the reviews I had read. I was excited to try a new and easy way of flossing but was very dissapponted when it finally charged and I first used it. This product had little or no effect unless you have gaps between your teeth, I tried it out and then used regular floss after and found that it had not helped whatsoever. I persevered daily to look for results but nothing changed, I guess my teeth are just too close together! It's a bit upsetting as the price is so high and generally phillips is such high quality.

3 comments
Philips
Philips S.Philips
annabidwell
annabidwell

I did try to contact you but I've had no reply...

Philips
Philips S.Philips
Michelle

MichelleSydney

It's great when it works.

published

I bought it in April this year. it worked great and I loved it! However, it couldn't be switched on or off sometimes after a few weeks of purchase. Then it completely died in July. Just contacted the company to get a replacement, I hope the new one can last a bit longer.
Other than this, I prefer the airfloss than manual flossing.
Time efficient
Didn't last long as I expected it could last as long as my sonicare toothbrush does

1 comment
Philips
Philips S.Philips

Wazza

WazzaNorth Queensland, QLD

  • 24 reviews
  • 29 likes

The AirFloss is perfect! Can't live without it.

published

Best one out there on the market , it works well around dental bridges, it gets in where super floss can't the pulse and air system is excellent and better than just plain water in the tank really helps with periodontal problems and such. It also is comfortable to use and great to take travelling. 10/10 phillips
Price was good and it is rechargeable can use mouthwash and water in the tank
The charger base is a little light and can tip over as the electric cable is heavy compared to the base so you may need to stick it to a table top.

1 comment
Philips
Philips S.Philips

Avidreviewer...

Avidreviewer...Melbourne

  • 10 reviews
  • 5 likes

Great Product

published

I have been using this for 6 months now and I love it! I have 3 bridges so I have been told to use a floss except I can get the floss in to clean so I use this, fill it up with listerene and it's blasts out everything!!! I keeps my gums and teeth so clean. I love this product and highly recommend it for anyone. This is worth every penny!
Very effective
Nothing yet

1 comment
Philips
Philips S.Philips

A Sydders

A SyddersSydney

  • 7 reviews
  • 7 likes

Does it's job in half the time!

published

This product has cut down flossing time by more than half! I use mouthwash instead of water, feels a lot more effective. It is a bit on the pricey side but if your dentist recommends you to floss more often, this is worth it. The ONLY issue I have with the Airfloss is that it leaves residual mouthwash in the chamber. The product design could have been thought out a little better for easier rinse out.
Makes flossing a lot easier. Takes less time than regular flossing. You can use mouthwash instead of water.
Bit expensive. Needs an easier to clean chamber.


andlep

andlepvictoria, 3058

  • 23 reviews
  • 8 likes

Great product.

published

Love using this air flosser. Easy to position between teeth.The use of high pressure pulse removes stubborn food that my waterpik could not. The first time I used it I thought it was not cleaning properly, however after a couple of tries I got the hang of it. Highly recommend this flosser.
Easy to use.


Page 2 of 3

See all Philips Sonicare AirFloss reviews

Questions & Answers

Mondayitis

Mondayitisasked

I watched a video demo on You Tube of the Philips AirFloss. It seemed to give out a fairly powerful shot which I would expect to give a proper clean, however, I have sensitive teeth and gums and I'm wondering if the shot action can hurt at all?

4 answers
Avidreviewer...
Avidreviewer...

Hello! The shot action dose not hurt but might make your gums bleed. However any floss makes your gum bleed. I found that over time this stops. It might give you a bit of a fright because the air/water shot is powerful, hehe. It's a great product and I love it. Keeps my gums and teeth really clean!!!! I hope this helps.....

Wazza
Wazza

Hi it is a short firm blast, it takes a little perseverance , I had sensitive gums and using a mouthwash in the blast tank cleaned and aerated my gums, don't overdo it and just do one shot at a time between the teeth this should ensure healthy gums in a few weeks making them less sensitive as well.

Mondayitis
Mondayitis

thanks for answering my question


Jerry

Jerryasked

The device is wonderful, but I have problem with its life. I bought one from HK International Airport last November, and started having difficulty with the battery this April. Instead of allowing you using for a couple weeks between charge, I had to charge it almost everyday. Recently, the battery seemed to be totally dead. As the battery is not replaceable, this means that my device is also dead.
As I did not buy it in OZ, I do not know whom I should go for advice.

3 answers
DBO
DBO

Ours died in the battery as well. Philips is looking at repair/replacement.

Philips
Teagan W.Philips

Dear Jerry,
Regarding your Philips Sonicare AirFloss, please contact our Consumer Care Centre on Ph: 1300 363 391 (Option) 4, as the Philips Sonicare products are sold with a two year International Warranty.

Jerry
Jerry

I have just contacted BPM Australia Pty Ltd, the agent looking after this device. To my surprise, the replacement has been shipped to me right away.
I am very happy with the service!


Get an answer from our members and Philips representatives

Details

CategoryElectric Toothbrushes and Flossers
Price (RRP) $169.95
Manufacturer Warranty2 year(s)
Replaced byPhilips Sonicare AirFloss Pro/Ultra
Compare all Philips Sonicare AirFloss

  • GTIN13: 0075020016249, 8710103535768 and 8710103543237

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