For the HX8211/06 and HX8221 Philips is offering reviewers that take the time to write a review a $15 Coles Group Gift Card. This is applicable to those that write a review between March 25th and September 30th, 2018. Reviews can be both positive and negative. This is in line with ProductReview.com.au's incentive policies and may explain the spike in review numbers.
More Convenient Alternative to Regular Flossing
My dentist recommended I use Picksters (the little dental stick with a tiny brush on the end). I found it very difficult to use - it kept bending and caused a lot of gum bleeding when I jabbed things wrong. And I've never been able to practice regular flossing as it's very inconvenient and awkward. I just give up.
So I decided to try this APhilips Sonicare AirFloss.
It's convenient, very easy to use, not too messy (just keep your lips shut!), and the battery lasts over a week after charging.
I don't think it's quite as good at getting everything as a Pickster, but it's close. I used the product then used a Pickster, and the Pickster found some sludge between my teeth that had been missed by the AirFloss. Still, it's about consistency, and the Pickster is difficult for me to use.
Overall, I highly recommend this product as a good alternative to conventional flossing tools.
Works well for a while - but no staying power
I've used the product for quite a few years now. Great when it works, but its not durable. Much better than manual flossing. The longest working duration for the product was 10 months and shortest two months. Great concept just need to get the design and battery power right.
Great product, but failed within few months
Love the product, noticed a big improvement in my gum health. However it doesn't seem to want to charge anymore. Bit annoying because i got it from UK amazon so dont think warranty is covered here :(
I followed the instructions but the Sonicare was dead on arrival.
I can't believe this product was ever tested for more than a few minutes.
P.S. the review feedback page is terrible to use also.
4th Air Floss unit via replacements through my dental office and failure of unit always within 2 mon
Three of the four units stopped working with only a clicking noise and the latest just stopped with only a ringing sound. When this product is working, it is very helpful but when it stops, it is dead with no apparent repair or reset options. Very frustrating. With one of the units, I disassembled the outer shell to access the mechanical apparatus and could find no disengagement of the gears or reason for the clicking. The units were always kept on a maintenance charge and there was never a dropping or abuse of the product. After having had four of these, I have come to the conclusion that there is definitely an engineering flaw which seems to affect the product within a very short consumer use period.
The best thing and the worst thing that happened in my life
For some one who always had a challenge in flossing, this product was a boon. I have become so dependent on it and can't live without using it after every meal. The worst thing is that I bought my 9th product in the last 3 years. The maximum life was 3 months. The worst part is the latest model fails even in less than a month. Finally I found an alternate product and glad that I don't need to look back.
Works great, but it's just a waste of money and time - faulty line of products that keep failing wit
I loved this product for about 2 months until it stopped working, it smelled like the plastic had melted inside. I contacted customer service, and they replaced it so I was happy. Until this one stopped working too.
The customer service told me to buy a charger from the philips store online, so I dropped another $20-30 on that, when it arrived, it did not fix it. I contacted customer service about returning the charger, but they do not handle that so she won't help me. I have spent so much time and money on this product, a shame because it works so well I want to keep using it, but I can't afford to spend this kind regularly to replace it, it would be cheaper to just go to the dentist and get my teeth cleaned. Currently searching for a new brand - any recommendations? I tried to Airpik but it's not very good pressure-wise.
Second time failure.
When it's working this is a great product, it really works well. BUT, this is the second time its failed in less than 2 years. Just stops works and won't respond to a recharge. Philips replaced my first unit and I thought I just had bad luck. Now it's happened again, same issue! Great dissapontment particularly from such a reputable brand.
Worked well ......for a while
Purchased a Sonic air HX8240 which worked well for a few months. It did perform better than I thought and gave a good clean to the gums removing heavily impacted foods straight after meals (no more tooth picks).
However it wasn't long and it started to "air lock" in the fluid reservoir- after a few shots the fluid and force would get less each shot. Opening the hatch removed the vacuum in the reservoir and allowed the unit to function for a few more shots until it "air locked" again.
Recently it just stopped mid clean and the "on" light would go off as soon as you pressed the "trigger". The unit has a strong burnt smell, so I assume the motor or circuitry is fried.
It wasn't cheap and I cant find the receipt, so in the bin its goes- worse still I just brought some replacement tips which are ridiculously expensive for what they are.
Based on the many negative reviews I don't think my unit was just a random faulty unit and I couldn't recommend it.
Great concept- pity the product doesn't live up to it. Seems to be so very many small appliances that fail so readily- but all are priced just cheap enough, and work just long enough, that the majority of people don't return or complain (or report on this site) in the required numbers to force changes to design and manufacturing practices.
Excellent when it was working
I think that it improved my oral health. It is a bit top heavy when it is on the charging stand so one needs to be careful not to knock it over. I really liked it. Unfortunately, it stopped working before the first charge was used up :(
When I am back in my home town again, I will be contacting Phillips for a replacement.
Philips Sonicare Airfloss HX8240 - Failure
Right about the time our 2-year warranty expired at the end of September 2016, this HX8240 started developing stress cracks around the seam on the body of the unit. Apparently, the impact of the internal pump is so jarring on the plastic body that the unit basically self-destructs. The hinge on the filler cap cracked and now the cap won't stay shut, so the water in reservoir leaks out, making this HX8240 useless.
I'm no engineer, but my guess this is a well known design flaw in the HX8240. Can we get a newer model replacement?
So disappointed I brought mine a go and it has never worked.
Mine has never even turned on,very disappointed. I rang the support number and they said to email the details, that email bounced back. I then tried to do it through the web page,they said to email to the same address , that too has bounced back. Lesson learnt I should have checked the reviews first before wasting my money
Avoid at all costs
Faulty product, breaks down all the time. Used it few times and got a warranty replacement. I was lucky enough that I could still make something out from my receipts (almost completely faded after 10 months). I got another product which broke down again. Waste of money.
Does not last longer4 months
This is a expensive bit of gear with a very short life this is the third one than has failed and the second with in 4 months. Just stopped shooting water
The really sad part is it is excellent in keeping my teeth clean and 100% better than dental floss.
I really can't be without it but $118 every 4 months is ridiculous .
So very disappointed
Ridiculously short life and poor customer service
I can count on one hand how many uses we got out of it before it stopped working. it shows a solid green light on the charger, but that's all it's good for. As soon as you pick it up it is dead. Customer support refused to help without the receipt, which I don't know if we have. Based on our Diamond Clean, I would have expected a better product. The lack of warranty support is enough to stop me from buying anything else from Phillips.
F M Eugene White
Second review of replacement Sonicare HX 8240 Airfloss
I promised that I would do another review after a decent trial period of the replacement Philips Sonicare HX8240 that Philips were good enough to supply me with after my second replacement unit failed. The first unit was purchased in May 2012, and was replaced in the first 12 months. It failed again in November 2014. My original model and the first replacement was the HX8140, the third unit was a HX8240. I am taking these numbers off the actual handle which seem to be different to the model numbers. Well what can I say, the Sonicare Airfloss is used by my wife in conjunction with the top of the line toothbrush. The toothbrush has been magnificent with no problems at all and we would buy it again in a heartbeat.
Unfortunately I cannot say the same about the Airfloss, as I said before it is fantastic when it works and my wife loves what it does, she does not like the style of flosser that pumps heaps of water into your mouth. However as pensioners we cannot afford to be paying $149.00, (which is a discount price normally $179.00), every year or two. We got the replacement on 19th November 2014 so less than a year later it has packed up, appears to be a charging problem but it is not the charger as we have three bases and have tried them all. I guess I should contact Philips but they will probably say that as they have replaced it twice that is all they will do. We are Philips products fans so it really pains us to have to judge a Philips product so harshly, (especially as my wife is Dutch), but we have to be honest and lodge a truthful review.