Trimming attachment problem
I purchased this shaver six months ago and I’ve been trying to get used to using it but just cannot. The detachable trimmer is awkward to use. You have to tug off the shaving head and push on the trimmer. It is an awkward and time wasting exercise and you run the possibility of damaging the shaver every time you use it. I’ve taken to keeping my good old shaver handy and using the trimmer on that instead of struggling with this awkward contraption. The shave it delivers is no better than my old shaver so I’m just not winning. I wish I hadn’t bought it.
best used dry
this is my first electric shaver after using razors for 20 years so i cant compare it with other electric shavers. after having it for 2 weeks. i found it is best used dry without shaving cream. it will also leave some strands that you can redo over until it gets it or just finish it off with a razor. i like that it is water proof and it does not take forevef to charge. i like how it is light weight and easy to clean. and finally, i like how the skin is protected well from cuts
- Verified purchase
I have always used philips shavers, 50yrs, This Model is a Huge Backward step in performance compared to all models previous, the only plus is that it is Gentle on the skin. But leaves much stubble & is very time consuming to get a Good Result. I Have persevered now for 5 months.
- Verified purchase
Poor results from Philips Aquatouch 5420
From day one I was not happy with the result but persisted.
I had tried another brand of electric shaver but was not happy with the result so I purchased another Philips shaver, having had satisfactory results with other Philips shavers over the years.
No matter how much time I spend going over and over my face the result is unsatisfactory.
Have gone back to using my old (several years old and kept for the trimmer) Philips shaver, having fitted new heads to the Aquatouch supplied by Philips and persisted using the shaver ...for some weeks at Philips request. How my skin and beard were going to adapt ("your skin and beard need time to adapt to any new shaving system" was suggested in an earlier reply from Philips) leaves me wondering. Ease of Use:
Questions & Answers
Can the rechargeable battery be changed on philips shavers?
I dont think so. there is nothing in the manual about changing the battery. the unit is sealed and cannot be openned
No idea, but the Australian contact details can be found at Philips.com.au Is it still within the warranty period (2 years)?
Hi again, Jasper. :-) We looked into it for you, and we found that, unfortunately, the battery cannot be exchanged. We're sorry to be the bearer of bad news. Please let us know if you have any other questions, we're always happy to help!
The Philips Australia Team
I have aphilips aquatouch wet and dry shaver(s5420/06). The click-on head keeps coming off while I am shaving.It is actually the whole head (the part which you remove to click on the trimmer accessory).It seems it is too loose. My shaver is guaranteed for two years and I have used it just over a year.I have always used philips shaver which always lasts several years but I am disappointed with this one. Can anything be done?
i never had this problem. maybe something is broken in the latching mechanism or maybe you need to push it in tighter. if it is still under warranty, send it back to them
If you have your purchase docket/receipt, contact Philips and should it be broken they should be able to supply a new head. Note that the head needs to be clipped on at the back properly or it will not go on/stay on. Even if you don't have the necessary proof of purchase, contact them and see if they will help you. Do you remember if you registered with them for warranty after the purchase?
Australian contact details can be found at Philips.com.au
Hi Jasper, thanks for bringing this to our attention and for sharing your experiences. We regret hearing that they have not been the best ones, though. Of course, the head's not supposed to come loose that easily, so we'd like to help you towards resolving this. :-) We recommend you to get in touch with the product specialists, so they can closely look into this. You can reach them via 0800 658 224 (NZ) or 1300 363 391 (AU). We hope the issues will be resolved soon!
The Philips Australia Team
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